#1 most frequent
United States of America
61.5%8 installations of 13
What is Planview IdeaPlace?
Unified Innovation Ecosystem: Unifies innovation activity into a single value delivery system keeping an organization, processes, objectives, and customers aligned.
Categories & Use Cases
Media
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Screenshot of View Ideas
Who Buys & Uses Planview IdeaPlace
#2 most frequent
Australia
15.4%2 installations of 13
#3 most frequent
Austria
7.7%1 installation of 13
Planview IdeaPlace - a must
Use Cases and Deployment Scope
Planview IdeaPlace, is a critical platform for the business to collect idea's linked to problems and challenges faced by the business, using the collective power of our work force. This platform truly serves as collaborative space for our work force to express their ideas and resolve business problems and support the direction the business is heading.
Pros
- collaborative space to collect ideas from the work force
- Integrate with other platforms like Microsoft to allow allow easy access
- Allows external clients to also comment on ideas
- Intuitive interface
Cons
- Enable AI to held analyse ideas and link them to inflight projects or business challenges
- Time limited options for external clients wish to take part on some ideas
Return on Investment
- The impact has been immediate, helping the business collect ideas on sustainability.
Usability
Alternatives Considered
Idea Spotlight
Other Software Used
Microsoft Excel
Useful tool but confusing to administrate
Use Cases and Deployment Scope
We were moving away from a manual approach of capturing ideas and using a more systematic approach. Since we also already had the other Planview suite of tools, we figured it was best to continue with them. Elements from our project management system were integrated into Spigit and they were able to help us get set up and going pretty quickly as needed. The Planview Spigit system was implemented globally within our company, but mostly within the R&D department. We are still looking to see in what other ways we can use it with other departments.
Pros
- Crowdsourcing
- Idea capture
- Reporting/Analytics
- Idea collaboration
- Idea analysis
Cons
- User friendly interface.
- Organize the administrative settings to be easier to use.
- Clearer indication on what settings do what.
- Be able to customize it even more.
Most Important Features
- Assigning tasks on an idea.
- Capturing Ideas.
- The chat with a Spigit support for help, my favorite feature!
Return on Investment
- Positive: Global capture of ideas from different Operating Company R&D teams.
- Negative: Administration can be tricky.
- Positive Impact: Faster flow of ideas.
- Negative Impact: None.
Other Software Used
Planview PPM Pro, Planview LeanKit, Planview Projectplace
Spigit - worth it if you don't need to customize or pay to customize
Pros
- Idea Submission: This is the bread and butter, and it's fairly easy to customize a template for idea input to make it work for your organization.
- Idea Progression: There is a lot of criteria on which you can trigger the progress for an idea, and it's very easy to configure.
- User Reputations: Weighting the value of each user's input based on the past perceived value of his/her input works well and is pretty useful, both in the core functionality (submitting and evaluating ideas) but also in helping us identify power users.
- Responsiveness to Customer Needs: We've definitely seen features added that we specifically requested. They use their own tool within their user community to help them identify and prioritize product improvements.
- Events and Conventions: The Spigit user events (the Ignite summit in particular) have always been high quality and a great help to energize and inspire their community managers and customers.
Cons
- Detailed Idea Evaluation: It's difficult to do things like expert reviews or specific topical reviews, or to rate ideas by multiple criteria. The built-in visualizations for comparing ideas against each other don't make use of the granularity available in the data, and are mostly useless.
- Custom Reports: In six years, they're now on their third platform for custom reports. This is important, because their built-in reporting and leaderboards don't track the kind of metrics we want to track. The first reporting system was a complex scripting language that was powerful, but still limited in some respects, and required paid custom work by Spigit employees if you needed high-powered reports that required extensive knowledge of their internal database schema! And still, it had limitations. The second reporting system was a sort of cross-tab dashboard tool that never worked the way I thought it would, and couldn't show the things I wanted anyway. The new tool seems to be a much-improved dashboard-style tool, but it has a bit of a learning curve that we haven't taken the time to climb yet.
- Site Design and Customization: If you don't pay them for custom work, and you don't like the default pages, you're in for a lot of frustration and helplessness, as their widget system features hundreds of obscurely-named widgets with unhelpful documentation pages.
- Page-Level Analytics: We have a private site for confidentiality reasons, and we have no idea about how our customers use the site to be able to improve their experience or identify what's working. The platform has no built-in page analytics tools like Omniture, Google Analytics, etc. And we can't use them on a private site because there's no way to get past password protection.
Return on Investment
- We've had difficulty attributing any direct ROI to Spigit because we're mostly focused on product ideas and features, and many of our ideas might have (or do concurrently) come through non-Spigit channels within the company.
- We have had a mixed impact with employee morale, as people who have a disposition toward innovation and using social tools like this very much appreciated having Spigit available. But people used to the old way of doing things, or those skeptical about the benefits of crowd-sourcing, or those unaccustomed to having their ideas evaluated or criticized, felt like the tool did more harm than good.
Other Software Used
JIRA Software, Tableau Desktop, SAP Business Objects
Years of experience with this product across multiple deployments
Pros
- I have used the solution to access very large crowds, especially for filtering and selection. Their Pairwise (A-B voting on ideas) generated ~100,000 votes in less than 1 week for one specific event.
- I have used the solution to engage crowds over ~100K users and less than 10. In each case, the user experience can be tailored to meet specific objectives for the sponsor or it can be deployed in the exact same way repeatedly.
Cons
- There are many ways to configure the solution. Some features make more sense to use at times and should be hidden from users at other times. It would be nice if Spigit had pre-defined configuration templates that reflect the experience and knowledge of their current customer's experience using the software and not just a 1 size fits all base configuration. The good news is with a little experience, these configurations can be created as saved templates.
Return on Investment
- I've seen ideas that could have come through existing channels but may have faced layers of barriers before getting to the right decision makers bypass all of that bureaucracy and get the level of support needed to proceed. In one case, the value of just one of those ideas created a 27x ROI over the annual expense of running the software and the supporting team. In other words, that one idea justifies the existence of the program for 2 1/2 more decades if there are no other wins.
- Because the program can literally engage every employee, it tends to be the most visible and tangible innovation asset for the masses. Along side (and connected with) other innovation capabilities like internal incubators, R&D labs, design teams, lean programs, etc., it tends to be the tool that delivers on a strategy of total employee engagement for enterprise wide innovation. Employee perception of innovation has improved significantly since the inception of this program.
- The software can be used in other ways beyond innovation ideation to drive corporate values, employee engagement, and employee feedback and insights. In nearly every deployment where I have been involved, we have found ways beyond ideation to engage crowds to generate other value for the business. In each case, this was engagement that could not have been delivered in any other way except for a crowd-sourcing technology like Spigit.
Spigit got it!
Pros
- Engage employees in challenges to better understand their company: mission, objectives, priorities, and structures.
- Start an "open" approach to improvement and innovation: a cultural trigger.
- Gather, improve and evaluate ideas: clear path from proposal to project when good sponsorship is in place.
Cons
- Versioning of ideas.
- "Building block" comments, highlighted and embedded in the original idea by moderators and authors.
- Italian version.
- Can be improved in the implementation funnel of ideas.
- Interfacing with other platforms e.g. management platforms, gamification platforms, LMS platforms.
- Poor gamification.
Return on Investment
- Firstly, it is hard to define or describe an ROI for an innovation project (and tool) that is in its experimental phase... But a positive is the impact in the overall engagement of employees, especially in overpopulated structures where it is not easy to "become visible, and the smart ones wait for a chance like this platform.
- Where a clear and strong sponsorship is in place, this platform can stimulate ideas that can potentially have a great impact in services improvement
- Based on our specific limits in engaging top management, we still cannot see a speed in products or processes improvement.
Other Software Used
Microsoft Yammer, MS SharePoint
