TrustRadius Insights for Planday are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Business Problems Solved
Planday is a versatile software that has garnered positive reviews from users who find it helpful in organizing and managing employee shifts effectively, improving employee satisfaction, and saving time. With Planday, businesses can easily keep track of employee shift hours and attendance, ensuring accuracy in staff input of hours and streamlining the payroll process. The software provides up-to-the-minute information and connectivity for end users, allowing staff to access their shifts instantly and enhancing communication between managers and employees.
One of the key use cases of Planday is its ability to centralize staff information in one accessible place, providing comprehensive reporting capabilities and responsive customer support for queries and issues. It also offers customization and development options to meet specific needs, helping with labor cost control and tight management. Additionally, Planday assists with roster scheduling, holiday planning, absence management, and facilitates direct communication with team members, reducing reliance on agency staff by allowing employees to see and pick up open shifts.
Another valuable use case of Planday is its integration with existing systems and platforms for seamless operations. It simplifies planning and scheduling processes by reducing administrative time and increasing accuracy in hour collation. Users have found Planday to be a valuable tool for small businesses, dental clinics, and employee time tracking, scheduling, and managing time-off requests and availability. The software also enables businesses to spend less time on scheduling tasks so they can focus on other important tasks and provides team management capabilities along with time-tracking functionalities.
Furthermore, Planday offers a user-friendly experience through both its app and desktop version. It allows for quick shift coverage during emergencies, makes scheduling easy by updating schedules in seconds, and assists with budgeting and cost overview. The software also saves time on payroll by automating the process while ensuring accuracy in staff input of hours, holidays, etc. Additionally, Planday provides convenience through mobile apps by facilitating remote staff schedule management and offers a 30-day free trial for hesitant users.
It's important to note that while Planday has received positive reviews overall, it may not be suitable for certain types of work, such as multi-day tours, and some users have reported having a disappointing experience. However, its positive attributes, such as increasing productivity in rostering and absence management and enhancing communication between managers and employees, make it a valuable tool for many businesses.
Planday is used within our support department, which operates 24 hours a day, 365 days a year. It is used to maintain shift patterns for each of the teams within the department. We also use it to manage absences such as sick leave and annual leave. It gives a great overview of staffing for the department.
Pros
Provides an overview of staffing levels for each team, and the department as a whole.
The UI makes it very easy to get a snapshot view of the staffing levels for set time period.
Managing absences and arranging for shift swaps are also efficiently handled using Planday.
Cons
Has a rigid structure, so there is only one way to do any particular task.
Likelihood to Recommend
This is very well suited where there is a rotating support structure with larger teams involved. Our department as a whole has 16 full-time team members, with 4 people per team. The management of absences such as annual leave, alongside busy schedules or even seasonal downtime, is a breeze with Planday.