Pipedrive Manufacturing Reviews & Insights

Score8.5 out of 10

477 Reviews and Ratings

Community insights

TrustRadius Insights for Pipedrive are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Highly Customizable: Many users have praised Pipedrive for its high level of customization, allowing them to tailor the software to their specific needs. This feature has been commended by multiple reviewers for optimizing their workflow and making the software more efficient.

Effective Sales Pipeline Management: Pipedrive's ability to track and log leads and deals has been highly valued by users. Several reviewers have found this feature to be a valuable tool in providing insights into their sales pipeline and enabling effective sales process management.

Streamlined Communication and Integration: The integration of Pipedrive with email and other tools has received positive feedback from users. Multiple reviewers have appreciated how this integration streamlines communication, making it easy to track conversations and ensuring important information is always accessible.

Reviews

4 Reviews

Manufacturing

Pipedrive is a great tool for small sales teams

Rating: 7 out of 10

Incentivized

October 1, 2024

Use Cases and Deployment Scope

This is where we keep some of our customer data and sales uses this to nurture deals in their pipeline. This also allows us to see discrepancies in some of our data. Sales loves to use this as their sales pipeline and keep track of activities for callbacks or other helpful customer information.

Pros

Custom Data Fields
Reporting
Contact Filtering
Email Campaigns

Cons

Customer Hierarchy
Automations
Sales nurturing
Leads Feature
Keeping Sales engaged and accountable
Integrations

Likelihood to Recommend

I think Pipedrive has made some big improvements with the parent child hierarchy but it could be displayed better. Pipedrive is siloed from our other systems which makes it difficult to keep current customer data up to date. It would be nice to have an account manager follow up with us and see where we can make improvements. The tool is simple to use for sales teams.

Verified User

Employee in Information Technology (Paper & Forest Products company, 51-200 employees)

Vetted Review

3 years of experience

Pipedrive is the CRM that helped our company grow and speed up the sales process

Rating: 9 out of 10

Incentivized

November 30, 2022

Use Cases and Deployment Scope

We use Pipedrive in our organization primarily as a CRM. We use it to set reminders on following up with potential clients, tracking activities (phone calls, emails, etc.) as well as a tool for tracking data such as close ratios, performance metrics and much more. Pipedrive has helped our sales team stay accountable and keep all of our customer data organized and in one place for easy access.

Pros

Sends reminders when you need to follow up on a project.
Keeps your open opportunities organized and top of mind.
Tracks your performance data so you have a clear idea of what areas you are successful in or need to allocate additional resources to.

Cons

Being able to send video messages to clients from the app would be helpful
Configuring reports can be hard sometimes as the fields for sorting data can be confusing
Have a cleaner integration into outlook. It can be difficult to send emails sometimes from Pipedrive sometimes if it doesn't sync up with your email.

Likelihood to Recommend

Pipedrive is a great tool for sales teams that have a longer sales cycle and need to keep track of deal progress over time without losing the details of an opportunity. Pipedrive may not be the best tool for sales teams that have a very short close period as Pipedrive is focused more on opportunities that have several steps in the sales process.

Verified User

Manager in Sales (Furniture company, 51-200 employees)

Vetted Review

6 years of experience

Pipedrive - Easy for small for small organizations, not the solution for bigger ones

Rating: 6 out of 10

Incentivized

September 14, 2017

Use Cases and Deployment Scope

We use Pipedrive across our entire company to set follow-ups, track opportunities, organize prospects, and internal communication between departments.

Pros

The easiest CRM to setup and onboard.
Very easy to change/add prospects, organizations, and contact info.
Extremely customizable and user friendly.
Easy to assign tasks to individual sales members.

Cons

Doesn't track when you last emailed/reached out to someone well.
Opportunity and won-sales reporting leaves a lot to be desired.
Needs more logic built-in. Not very intuitive.

Likelihood to Recommend

Pipedrive is great for small organizations, especially ones with limited budgets. It's a great "starter" CRM for someone looking to get their feet wet. Would not recommend to larger companies with large sales staff. At scale there will be headaches.

Mike Pyle

Vice President of Sales in Sales at FRESHeTECH (Consumer Goods, 11-50 employees)

Vetted Review

3 years of experience

View profile

Pipedrive is the future of deal based sales automation.

Rating: 10 out of 10

April 4, 2014

Use Cases and Deployment Scope

Pipedrive has allowed us to take our loosely informal sales process and put a solid cloud based framework to it. Pipedrive reduces the number of e-mails related to sales activities by half. Missed or forgotten follow-up is a thing of the past as Pipedrive does not allow you to let things slip. Using Pipedrive doubles your sales efforts...period.

Pros

Reduce email
Automate follow up
Increase collaboration

Cons

Better Android and iPhone apps

Likelihood to Recommend

You have to have one dedicated owner of the system to maintain discipline.

Ed Juline

Director of Sales in Sales at SASCO Chemical Group, Inc. (Chemicals, 51-200 employees)

Vetted Review

2 years of experience

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