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Paytm

Score8 out of 10

54 Reviews and Ratings

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What is Paytm?

Paytm is a mobile payment processing app from Indian company One97 Communications.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Paytm has to offer, as determined by TrustRadius' reviewers.
Based on 54 ratings of Paytm's features
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Top Performing Features

  • Recurring Payment Support

    Ability to support subscriptions and recurring payments

    Category average: 7.4

  • Billing and Invoicing Support

    Billing a client for work done

    Category average: 7.3

  • API or SDK

    Tools to interact with payment gateway code

    Category average: 7.8

Areas for Improvement

  • Payment Form Acceptance

    Ability to accept many different forms of payment

    Category average: 7.2

  • Fraud Detection

    Ability to detect fraudulent transactions while allowing legitimate transactions

    Category average: 7.1

  • Global Support

    Supports many currencies and languages

    Category average: 7.4

Reviews

What users are saying about Paytm.
View all reviews

Faster Payments

Incentivized
Verified User
Engineer in Information Technology (10,001+ employees employees)

Use Cases and Deployment Scope

Use for all UPI payments for personal as well as official purposes. Sometimes payment amount limit restriction and also the restriction on payment types like Rupay credit cards are always challenging.

Pros

  • Faster Payements
  • Cashback offers
  • Promotional codes

Cons

  • Restrictions on Rupay cards
  • Payment limit from merchant side
  • Poor customer support

Return on Investment

  • Quick payments
  • Hassle free settlements
  • Customer support still need improvements

Usability

Alternatives Considered

PhonePe

Other Software Used

Amazon Pay, PayPal Payments Pro, BharatBills

Seamless payment app with versatile service support

Incentivized
Aishwarya VarshneyView profile
Infrastructure Engineer in Information Technology at American Express (10,001+ employees employees)

Use Cases and Deployment Scope

Paytm can be used for several financial transactions inside any organization. Employer can easily pay their clients and employees using Paytm QR Code or Paytm link. Optionally if an employee wants advanced emergency salary so organization can use Paytm to send that fund instantly.

Pros

  • As per my long experience with Paytm, any payment done using Paytm is real quick so if you want to pay for last minute bills or bookings you can use Paytm
  • Paytm offers incredibly wide set of services and managing all of them using single app is convenient process for us.
  • Best part is we still get cashback and rewards on payments which is now missing with other payment apps.

Cons

  • Not satisfied with the customer support they provide.
  • Current user interface is little bit clumsy and difficult to understand. UI can be designed in little more sorted way.
  • Paytm encounters transaction failure sometimes and delayed customer support creates a panic in users.

Return on Investment

  • Paytm offers quick and secure payment service for businesses. Just one QR Code for business and it becomes effortless for customer to pay on the go.
  • Transaction and platform fees is very less in comparison to other banking platforms. So this is a cost effective option for businesses.
  • Paytm business easily drives customers by leveraging financial trust and fast engagement.

Usability

Alternatives Considered

Google Pay and PhonePe

Other Software Used

Amazon Pay, Google Pay, PhonePe

Easy Payment Solution For SMEs

Incentivized
Rajkishore MohapatraView profile
Founder & CEO in Corporate at Mohapatra Enterprises (11-50 employees employees)

Use Cases and Deployment Scope

In our organization we have implemented Paytm as payment solution where it helped us to accept payments from our customers instantly with higher success rate. It allows both domestic and international payments in a single platform. Through this payment gateway customers get various types of payment methods like Debit/Credit card, Prepaid card, UPI, Net Banking, Wallet, etc. It increased our sales as customers got easy payment solution for our services. It helps to pay all types of bills on its platform. Through this payment gateway you can create business QR code to accept payments instantly with notification.

Pros

  • It has multiple payment options
  • Lowest payment charges
  • Funds get settled to bank account instantly
  • Higher payment success rate

Cons

  • Need to add more wallets like amazonpay, Mobikwik, freecharge, etc.
  • Customer support quality needs to improve
  • Provides less offers

Most Important Features

  • Different Payment methods with international card
  • Unique dashboard to monitor transactions
  • Add profiles to account with different roles

Return on Investment

  • Payment success rate is high so not faced any technical issue in payment gateway
  • Never faced any delay in payment settlement
  • Can access to dashboard anywhere with any device
  • Payment gateway activation takes time

Alternatives Considered

Razorpay Payment Gateway

Other Software Used

Amazon Pay, PayU, PhonePe

Payment Solution

Incentivized
Darpan Chauhan
Marketing Manager in Marketing at Advantage Club (51-200 employees employees)

Use Cases and Deployment Scope

The primary use of Paytm in our company is as a payment gateway service. We partner with Razorpay pay to use the services of Paytm, which include UPI, credit card, debit card, and Paytm wallet service. Our Advantage Club wallet is also compatible with Paytm as Paytm is one of the most commonly used online wallets in India so it is kind of evident to partner with such a big player in the market.

Pros

  • Smooth transaction
  • Reward schemes
  • UPI
  • User Interface
  • Easy compatibility

Cons

  • Sometimes payment get stuck
  • Requirement of high speed internet
  • Loading time

Most Important Features

  • Payment Gateway
  • easy UI

Return on Investment

  • It has made payment procedure easy

Best app to make secure payments online

Incentivized
Anmol DubeyView profile
Full-stack Developer in Information Technology at Azoora, Inc. (11-50 employees employees)

Pros

  • Transferring money instantly.
  • Making monthly bill payments for electricity, water, internet, etc.
  • Booking flight, train, bus, cab, hotel tickets.
  • Secured payments with 128-bit encryption.

Cons

  • Poor customer support.
  • Verification requires to visit physical offices.
  • No option to access Paytm payments bank account online.
  • Paytm Mall for online shopping provides poor quality or even fake products.

Return on Investment

  • Paytm makes it very easy to send and receive payments online for us and our clients both.
  • It provides us a lot of useful services which improves us to manage funds.

Alternatives Considered

Google Pay (formerly Google Wallet)

Other Software Used

Google Pay (formerly Google Wallet), PayPal Payments, Payoneer