Paytm Information Reviews & Insights

Score8 out of 10

54 Reviews and Ratings

Community insights

TrustRadius Insights for Paytm are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Diverse Payment Options: Users have found the payment options offered by Paytm to be diverse, with multiple options available for making payments. This has been mentioned positively by a significant number of reviewers, indicating that they appreciate the flexibility and convenience provided by Paytm.

Low Payment Charges: The low payment charges of Paytm have been appreciated by users, as it allows them to save money on transactions. Many reviewers have specifically mentioned this aspect in their feedback, suggesting that they value the cost-effectiveness of using Paytm for their payments.

Instant Settlement of Funds: Users are impressed by the instant settlement of funds to their bank accounts when using Paytm. Several reviewers have highlighted this feature, indicating that Paytm provides a fast and efficient payment system. This quick processing time has contributed to a positive experience for many users.

Paytm Reviews

6 Reviews

InformationComputer Software4Internet2

Paytm in daily use.

Rating: 7 out of 10

Incentivized

April 14, 2022

Use Cases and Deployment Scope

I use Paytm for my personal things, like daily usage for UPI or bank transaction. Also for train, bus ticket booking. This is the biggest reason for staying so long Paytm that they have really good and user friendly UI for ticket booking.

Pros

They have best ticket booking system.
Payment store is really useful.
UPI and bank transaction makes things easy.

Cons

The biggest thing is UI. They should separate the section.
Paytm provides so many features that really great, but the only problem is they have really messy things to show. They should sho minimum and dashboard with proper separation.
They should improve and speed and click identification and routing of application.

Likelihood to Recommend

If you wanna pay any bill or wants to book any tickets it's the best platform. For worse, Even hanging so many features it's hard to understand the user what thing is where. And they keep changing the location of options like passbook, ticket booking, scan, and pay. User is lazy to read the thing's name and all, they just remember which things were where and keep using it.

Verified User

Engineer in Engineering (Computer Software company, 11-50 employees)

Vetted Review

3 years of experience

Amazing Fintech Service App

Rating: 9 out of 10

Incentivized

April 1, 2022

Use Cases and Deployment Scope

Paytm is highly used among people to transfer currency online direct to their bank account. There are many features where Paytm is the leader in fintech technology. We have been using Paytm for a long time in our organization to transfer money directly to other people. Any event organized by the company is directly sent to their Paytm account and also used to send Gift Cards to other people on a special occasions.

Pros

Money Transfer Bank to Bank Account
Scan and Pay Money
Online Bill Payment
Online Booking

Cons

User Interface needs to be improved and upgraded
Faced money transfer issues sometimes and get delayed amount transfer details
The Online Convenient fee for booking online is quite high as compared to other application.

Likelihood to Recommend

Paytm had helped us a lot while paying online bills and quick scan QR Code and pay the amount in seconds. It had make our life easier as there is no need to carry cash every time. All payments can be done through online UPI transfer. It also helped our employees to transfer funds and buy our events tickets online on Paytm only.

Verified User

Consultant in Engineering (Computer Software company, 10,001+ employees)

Vetted Review

5 years of experience

Best Payment Gateway to use for E - Commerce businesses

Rating: 8 out of 10

Incentivized

March 24, 2022

Use Cases and Deployment Scope

I use Paytm for my transactions as well as the payment gateway for collecting payments from people. To be honest I haven't faced a lot of problems with Paytm. I have good experience in developing and working with this kind of technology. So, I haven't faced any issues. I would like to appreciate the User Interface design of Paytm.
I have used Paytm in an e-commerce website as a payment gateway I found it very useful but I faced some problems, I was able to solve them but I have got to do a lot of research. As a developer, I like documentation of Paytm it's very clear and with video instructions.

Pros

Payment Gateway
Security
Rewards

Cons

International Payments.
Auto Pay and repetitive payments
Splitting money between group of people and sending them in one click.

Likelihood to Recommend

The suitable scenarios for Paytm are well suited for businesses and E-Commerce stores as a payment gateway. I don't like to use Paytm if there are international transactions involved I feel.

Verified User

Engineer in Manufacturing (Computer Software company, 1-10 employees)

Vetted Review

3 years of experience

Best for payments and other transactions

Rating: 9 out of 10

Incentivized

May 24, 2021

Use Cases and Deployment Scope

This is an application that is being used personally by me and some employees from our organization. A trustworthy app that works on 128 bit SSL encryption can be used for making and accepting payments. You can either do it via your registered mobile number or via QR code scan.

Pros

Secured payments via 128 bit SSL encryption.
Good customer support for commercial purposes.
Good UI and UX designing.

Cons

Regular application updates
Payment limitations
Verification requires physical visits to their registered offices
Customer service is not so quick. Delayed responses

Likelihood to Recommend

Well suited for making quick payments. No need to go to your browser and login to internet banking and then fill in all the fields to make payments. Just enter the amount, select the user and transfer money with a single click. Beneficial for users who hate carrying physical money in the form of cash. Also, there is this option of checking your credit score for free in case you have a credit card or active loans.

Verified User

Analyst in Quality Assurance (Computer Software company, 501-1000 employees)

Vetted Review

6 years of experience

Paytm best personal payments

Rating: 8 out of 10

Incentivized

June 7, 2019

Use Cases and Deployment Scope

We use Paytm for all unorganized payments to vendors. Paytm is also used for bill payments. The Paytm food card is helpful. Paytm is also used currently to settle employee informal lunches.

Pros

User interface
Instant payments
A lot of integrations

Cons

Customer service
App size
No financial assessment

Likelihood to Recommend

Great for offline and online payments. Not really good with shopping marketplace. Really good with user interface but does lack customer understanding and support

Prashant Mahajan

Senior Product Manager in Product Management at Branch (Internet, 1001-5000 employees)

Vetted Review

6 years of experience

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