#1 most frequent
United States of America
80.0%20 installations of 25
What is PaySimple?
PaySimple is a payment gateway software solution offered by PaySimple.
Categories & Use Cases
Media
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Screenshot of PaySimple Dashboard
Top Performing Features
Fraud Detection
Ability to detect fraudulent transactions while allowing legitimate transactions
Category average: 7.1
API or SDK
Tools to interact with payment gateway code
Category average: 7.8
Recurring Payment Support
Ability to support subscriptions and recurring payments
Category average: 7.4
Areas for Improvement
Billing and Invoicing Support
Billing a client for work done
Category average: 7.3
Global Support
Supports many currencies and languages
Category average: 7.3
Payment Form Acceptance
Ability to accept many different forms of payment
Category average: 7.2
Who Buys & Uses PaySimple
#2 most frequent
Canada
8.0%2 installations of 25
#3 most frequent
India
4.0%1 installation of 25
I am very thankful that I found PaySimple! I trust you will be too!
Pros
- Integrated Web Payment Platform
- Reporting and RSS Feeds of commonly viewed reports
- Payment scheduling and recurring payment schedules
- Customer Service and Chat Support
Cons
- There are some features that we used in Classic PaySimple that did not migrate to the new Point of Sale solution that we've grown to love. Unfortunately because of those oversights we are operating through both interfaces. However the fact that the option was available so that the features were not entirely lost is impressive in it of itself.
- There is an ability to add custom fields per transaction which for us would be extremely helpful if when added to a recurring payment schedule they would translate from a reporting standpoint with each subsequent payment. However... a custom field about a specific payment that is part of a larger payment schedule is not eligible for reporting purposes and therefor is essentially a useless feature at this time.
- PaySimple should implement a feature I've heard referred to as 'account updater'. If a customer receives a new card replacing one that is soon to expire, there is technology available to recognize this and update the information with the merchant so that a recurring payment scheduled doesn't fail when a customer forgets to call with the updated expiration date.
Return on Investment
- It has been positive in that it has made it far easier for us to follow up on and correct billing issues.
- The emails that go out referencing failed payments, updated payment schedules, refunds, etc... are all automatic and editable.
- The RSS report feeds make it easy to establish the reports you need each day right in your inbox to follow up on billing related issues.
Other Software Used
Infusionsoft, RingCentral
Alot of Fees out of nowhere
Use Cases and Deployment Scope
We used PaySimple to ACH debit customer funds on a daily basis. We were doing close to 1000 per month in debits. After years of slowly raising my fees, I realized I was paying over $3000 more per year from when I started with new fees they came up with. After transferring all of my accounts except 5 to a new processor they just terminated me today. The software is very good but, in my opinion, their slimy tactics and nonesense termination will leave a bad taste in your mouth. Just to give you an idea I went from $800 per month in fees down to $140 per month. I think that is insane.
Pros
- Software Design
- Easy to Use
Cons
- Backdoor Fees
- In my experience, Nonsense Termination
- In my experience, Live Support Doesnt Work
PaySimple Review
Use Cases and Deployment Scope
Processor shut my CPA business down and is holding funds for 180 days with no appeals, review or anything. They will not get any chargebacks from us as we carefully vet & get documentation for customers, get them to sign authorization forms, check IDs etc. but they don't care.
Return on Investment
- Highly negative ROI, we provide services to customers and accepted payment, but could not receive payment due to paysimple shutting us down.
Alternatives Considered
PayPal Payments Pro, Authorize.Net, QuickBooks Commerce and Maverick Payments
Other Software Used
PayPal Payments Pro, QuickBooks Commerce, Maverick Payments
PaySimple Review
Use Cases and Deployment Scope
We used PaySimple until recently to invoice customers for our property inspection company. PaySimple charges a monthly non-PCI compliance fee to their users unless an entire laptop with restricted access is used. For most small businesses, having a separate laptop just for creating invoices is simply a waste of money. We now save $125 a month simply by switching to our bank's payment software which is PCI compliant by not allowing us to create invoices while not storing information on our computers. To avoid any more non-compliance fees, we canceled our service. In my experience, they immediately locked us out of our records and now we cannot access our recent invoices to make sure all recent invoices have been paid. By restricting us access to collect payment on our last invoices we lost what could be thousands of dollars.
Pros
- In my opinion, great at charging excessive fees
- In my experience, it makes PCI compliance impossible for small business owners
- I believe it is great at ensuring unhappy clients remain unhappy
Cons
- In my experience, customer service is rude and takes it personally when a customer is unhappy
- PCI compliance should be more reasonable for a small business vendor like PaySimple
Most Important Features
- Invoicing
Alternatives Considered
PayPal Payments Pro and Square Invoices
Other Software Used
PayPal Payments Pro
Streamline and Speed Up Recurring Billing
Pros
- PaySimple is awesome for recurring payments. It's easy to set one up and make changes as needed. Without this feature, our business would be dead. Being able to easily set up recurring payments for our retainer is a must and PaySimple does it beautifully.
- The payment portal feature is also really good fro collecting payments of differing amounts. We setup a single portal where customers enter the payment amount accessed from a link in the invoice email. This feature has transformed out collections and cut down our time to get paid significantly.
- If you do have product type offerings, it's easy to setup individual products or an entire store.
Cons
- Collecting user entered recurring payment is a little unclear. We had to troubleshoot a bit to get this feature working properly.
- If you don't want to use a total checkout solution (just want payment buttons), the process to set it up is a bit complicated. You have to create a product then add the payment form. It's not the most intuitive process and took a little trial and error to get it how we wanted.
Return on Investment
- We've significantly cut down on invoice follow-up and payment times. This means better cash flow. We saw results within two months of implementing the payment system.
- We were able to massively streamline payment collections for a low dollar service. It's taken a service that we were losing money on (in terms of follow-up time for payments) and made it profitable again within a few months.
Other Software Used
ActiveCampaign, QuickBooks Pro, Basecamp
