TrustRadius Insights for Paymo are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Efficient Time Tracking: Users have found Paymo's time tracking feature to be efficient and hassle-free. They appreciate that once it is set up correctly, it runs in the background without requiring constant attention.
Intuitive Job Management: Many users praise Paymo for its intuitive organization of tasks and the ability to easily archive completed jobs. This functionality allows for a seamless workflow and helps keep projects organized.
Prompt Customer Support: Paymo's customer support has been highly regarded by users. The chat feature allows them to quickly get assistance, with responses usually received within a couple of hours. Users appreciate the prompt and helpful support provided by Paymo's team.
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Paymo Reviews
4 Reviews
Professional, Scientific, and Technical ServicesMarketing & Advertising3Design1
We use Paymo to track team members' time working on client projects. The entire company uses Paymo to do this. We even track unbillable time to track productivity.
Pros
Tracks time on a variety of projects and tasks.
Keeps track of PTO days.
Shows stats in graph form for easy reference.
Cons
Budgets from projects to tasks can be difficult to calculate.
You can't start the timer for multiple projects at the same time in the widget.
Likelihood to Recommend
Paymo is suited for small to medium sized businesses. I can see where it might be difficult to manage for larger companies.
VU
Verified User
Employee in Marketing (Marketing and Advertising company, 1-10 employees)
Paymo is being used across the entire organization for managing time, projects, and workflows. This platform solves new client/project on-boarding, time management for designers, accounting and invoicing for AP/AR. Additionally, we've got this connected to our payment and payroll platform as well so this one tool manages a great deal of our day to day task management.
Pros
Paymo is very good at consolidation of projects and has a dashboard that conveys a great deal of information in one place. At a glance you can see where artists are spending most of their hours or where client projects are starting to breach budgets.
Payroll reporting is super simple and we've been able to automate that task every two weeks which eliminated the need for our payroll company's exorbitant fees.
Having workflows created for projects allowed us to create templates for tasks which had us responding to RFP and bids much faster (ultimately resulting in more projects being won by our sales team).
Cons
Payment processing is limited to PayPal, Stripe, and Auth.net. Opening this platform to banks or other processing companies could save us hundreds of additional dollars a year.
Duplicating projects could be much simpler. We've created a 'zap' (thanks to Zapier integration) which allows us to do this for Paymo, but it should be a lot simpler to create a new project based off of a project you've already done for a client.
Much like the above comment, we are responsible for doing similar work for clients on a monthly retainer. Having the ability to repeat or automate projects/invoices would be a real time saver.
Likelihood to Recommend
We've found Paymo is a great solution for our small business (>30 people) that do project based engagements. Agencies and other organizations that have a lot of moving parts could really get their money's worth from Paymo.
Paymo might be too complex for a freelancer or individual designer and lacks the automated functionality for businesses that do the same type of work over and over for an individual client.
I've encouraged people in our office to use Paymo as a time tracking tool, but I doubt it's being used across our organization. It helps track time on our individual jobs, which is important to ensure that we get paid appropriately.
Pros
Time tracking. As long as you set up everything correctly on the front end, you don't have to think about it again and it will run in the background.
Job management. Organizes jobs intuitively and can easily archive jobs.
Support. If you ever have an issue or questions, they have a chat feature and will usually respond in a couple hours.
Cons
Project list personalizing. Paymo is primarily meant for freelancers, so the only way to see how much time you've spent on a job since last recording time is to navigate through a few pages to hunt down the number. It would be easier if we could personalize the list to just show that number in the main list.
Not intuitive. It takes a lot of set up on the front end to get jobs where you want them to be, and some features are not where you'd think they would be to get the jobs set up to track time.
Huge learning curve. I've already heard a couple of my teammates look for alternatives because there was too much of a learning curve for them.
Likelihood to Recommend
Great for tracking time if you jump around to different projects often, but a huge learning curve - especially for those who are not as flexible with technology.
We use Paymo to track and bill employee time, manage customer projects and timelines, invoice for billable hours, flat-rate projects and expenses, and track our performance against projected time allowances for tasks.
Pros
Paymo has a great (and customizable) at-a-glance dashboard. From there I can see upcoming milestones, how my employee billable and non-billable hours stack up, how accounts receivable is doing, etc.
My whole team loves the Paymo desktop widget. It makes timekeeping really simple and intuitive, and it helps us stay profitable. Timekeeping is always tough, and Paymo makes it as easy as possible!
Paymo customer support is fantastic! They really listen to the requests that their clients make. They even have an online community set up where you can submit suggestions, discuss suggestions with other clients and Paymo employees, and see the Paymo development path.
Cons
The main area for improvement is exportability of data. It's tough to get full data out of Paymo. You can export most things in CSV format, but if you were to start with Paymo and want to switch to another project management and accounting platform, there would be substantial manual effort involved.
There also aren't as many integrations for Paymo as some of the more mainstream project management suites. This isn't necessarily Paymo's fault. It's just a function of them still being one of the "little guys." Something to be aware of before you select this platform though.
Likelihood to Recommend
Paymo is great for project management with a distributed team. It does a wonderful job of pulling all of the management tools needed to run a business together into one intuitive package. It doesn't have a chat app included in the platform, and we wish there was Glip integration to fill that gap.
