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PayHOA

Score3 out of 10

1 Reviews and Ratings

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What is PayHOA?

PayHOA is software for HOAs and association managers. The software provides free on-boarding, free unlimited U.S. based support and no

Categories & Use Cases

Reviews

What users are saying about PayHOA.
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Homeowners Association Software

Incentivized
Verified User
Vice-President in Finance and Accounting (51-200 employees employees)

Use Cases and Deployment Scope

I use PayHOA for my personal Home Owners Association Management, I am the treasurer.

Pros

  • Handles all of the accounting
  • Communication with homeowners
  • Banking

Cons

  • Bank Reconciliations are challenging at times
  • Live banking can be improved

Return on Investment

  • Good ROI as a whole
  • Some of the add on services are not worth the cost (ie, sending physical mail is overpriced).

Usability

Alternatives Considered

QuickBooks Commerce

Other Software Used

QuickBooks Online, QuickBooks Desktop Enterprise, Shopify

Perhaps enough for self-managed HOAs, but NOT READY for third-party management companies

Aaron LewisView profile
President in Professional Services at Valley ONE Property Management (1-10 employees employees)

Use Cases and Deployment Scope

We are a third-party professional property management company that has begun to offer association management for Home Owner Associations (HOAs). PayHOA purports to be a comprehensive HOA management platform for third-party managers and self-managed associations.

The most critical function of any such software is the accounting function: sending bills and invoices to owners in the association, providing various methods for owners to remit their payments, entering vendor bills and tracking their payment, reconciling bank accounts, creating a budget and comparing expenses against the budget, etc.

Other nice-to-have features we were looking for included violation management, architectural request management, association notices and owner-member communications, mailing services, etc.

PayHOA purports to offer all of these features in a robust way. About 90 days into our use of PayHOA, we've found PayHOA fails in some of the most mission-critical ways.

Pros

  • Auto-generating owner invoices
  • Budget feature

Cons

  • Poor documentation
  • Unreliable lockbox processing service
  • Owners unable to access their own invoices online
  • Limited accounting functionality
  • No real A/P: cannot enter vendor bills separately
  • Duplicate field names that don't replicate correctly across the software
  • All owner payment options have additional charges

Return on Investment

  • Though the software is relatively inexpensive, we're constantly spending additional time creating and using separate software to help manage or make up for things that PayHOA doesn't really do.
  • It's light on cost, light on functionality. Heavy on time.

Alternatives Considered

Buildium, TownSq, FrontSteps, AppFolio Property Manager and Condo Control

Other Software Used

Xero, Slack, Notion

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