We use Paycom to handle our payroll and all the associated tasks involved in completing that function. They help us get the taxes situated and have helped us with other unusual instances of paying our employees
Pros
Payroll production
Forms needed for the IRS regarding payroll function
Our assigned Paycom agents are always able to answer our questions and walk us through step by step.
Cons
We had to recently issue paper checks ourselves and the taxes associated with the paper checks were not being accounted for in the system.
Likelihood to Recommend
We have had very few complaints in the entire history of our company using Paycom as a provider. All in all the experience we have with Paycom is all very positive. If there's an issue, they are prompt to correct it.
VU
Verified User
Administrator in Finance and Accounting (Construction company, 11-50 employees)
We use Paycom company-wide across all departments and locations. Every employee—hourly and salaried—has a profile in Paycom, and all hiring, payroll, time tracking, and benefits administration flows through it. Managers have access to reporting tools and scheduling features, while HR uses the system for compliance, employee relations documentation, and performance tracking.
Pros
Employee Accessibility
Payroll Processing is Simple and Easy
Time and Attendance
Performance and Training
Cons
Being able to send links to reports through email where they don't have to access the Client Inbox to view.
Likelihood to Recommend
All-in-one HR and payroll – If you want recruiting, onboarding, benefits, payroll, and performance tracking in one system, Paycom is ideal. For example, when we hire a new employee, their application data flows directly into onboarding forms and payroll—no duplicate entry.
VU
Verified User
Manager in Human Resources (Building Materials company, 51-200 employees)
I would say is a reporting system. I really enjoy the report generator. I like being able to sift through different reports. I love that I don't have to build my own. There's already some that are integrated within its system and I do like the fact that there's options to filter for the reporting itself.
Cons
I've noticed personally is just probably the speed of it. I do notice that sometimes when there's too many people on it, or end of the quarter time, it tends to be a little slower than it usually is. Nothing crazy that you can't navigate through.
Likelihood to Recommend
Well suited, maybe doing anything related to any job changes, you're able to just process them through there. Any pay rate changes, so at the end of the year, any bonuses, any rate increases, stuff like that.
VU
Verified User
Professional in Human Resources (Construction company, 51-200 employees)
I use it for everything from hiring all the way through to the terminations. Addresses government compliance.
Pros
Yeah, so in the government compliance section, I think it takes a lot of the paperwork out of me when I'm doing the EEO and vets reporting, it's just really easy. It's all in that system. I just click generate and it's up.
Cons
I think a lot of it is you have to build some of the sections out piece by piece in order to get it to work. It would be nice if it wasn't where you have to keep layering, building it.
We use it as far as looking and recruiting for applicants all the way until training and learning all of it across the board.
Pros
I would definitely say Paycom Learning. I love that part. I love being able to track and see who it is. It's actually engaged and trying to learn and train in their career, and that again is real time, so as soon as we send it out, you can kind of see who is actually engaged. So I see the engagement part of it.
Cons
I would say it's a little like when you're creating the wording and the content. A lot of times we're trying to kind of copy and copy and paste feature and that Paycom learning part is a little iffy at times.
Likelihood to Recommend
I think it's well suited, definitely for the recruiting and the onboarding part of it. It's very engaging with the employee as they're coming on, so there's a lot of back and forth, so it's keeping them engaged. Some improvement. As Angela said, we're starting to add our 10 99, our subcontractors into the system, and so it's not really wanting to recognize them as a company and wants to try to pull them as an employee and they're really not an employee.
Daily. Again, payroll, it's tracking our payroll and it's tracking all of our new hires and we're steadily using it for constant reporting. We report a lot of labor forecasting and just labor dollars in general. So it's kind of tracking a lot of that for us, our overhead and HR functions as well.
Pros
I believe that the reporting is very user-friendly. I will say that with the previous company, I won't mention any names, but it was very difficult to try to navigate through their reporting modules and building your own reports. And with Paycom we've found that they're very easy to use and put together while it's creating your own report or using some that you've already got built into the system.
Cons
I don't believe so. I will say that I have had great experience with just the customer relations. A specialist that is assigned to us is great. I wouldn't trade her for anything in the world. And her name is Jade Carson, just in case she can hear this.
Likelihood to Recommend
Their customers support, their ability to just answer a question, rather it be an email or a phone call. Based on the urgency of my need, my request, they're always available to help us. And by them, I mean again, our specialist or Payden, who is one of our representatives as well. I feel like I could just reach out to either one of them and I get the spot on help that I need.
It is our dedicated HRIS system, so we have the full compliment. We use everything from talent acquisition through people management, performance management, learning, the whole compliment.
Pros
What Paycom does well is I think it's a very good talent acquisition system. We are able to manage the day-to-day personnel action forms. For example, the PS. That's a great tool. E-learning is actually very, very good. The ability, it's very easy to create e-learning.
Cons
The areas that I would improve upon, I wish we could better manage things like technology. We could have to use custom fields for that. It would be better if we could do more there. We are just opening up using the system for subcontractors and we're finding there's some weaknesses there. It's a little challenging and difficult documents. There are some pros and cons there.
Likelihood to Recommend
I think it's incredibly well suited for the correspondence with hiring managers because it allows for us to be able to interact and manage things collaboratively without having to get on the phone or see people in person. So there's a lot of efficiencies there. Again, I think there are still maybe some custom features that would be, but it might be unique to us. Managing inventory in IT is still something I'd like to see improve.
So at the beginning of it, I had a lot of use cases, but my rep for Paycom was fabulous and did a great job getting back to me. So it's a lot of, I'm kind of becoming the HRIS systems person so if people have problems with it, I kind of take care of that piece of it. But I use it mostly for payroll.
Pros
I love the garnishment piece of it, the garnishment department where you just upload garnishments and I don't have to worry about figuring anything out. I love that. I think it's super user-friendly. Love the ask here. So we can have direct contact and with our employees and know where their problems are and get 'em fixed fairly quickly.
Cons
Yeah, the only thing I really see is the direct deposit. The way the direct deposits are set up for our employees, it's a little hard for them to understand because there's not like a delete button. You have to backspace out like a routing number and an account number and they sometimes struggle with that.
Likelihood to Recommend
Well suited. I've been in payroll 25 years, use probably five, six different systems. This is great for payroll. People have changes to their timecard, it can flow right into payroll. It's like a instant time thing. I think it's great. I don't really see a lot of inappropriate scenarios I guess.
I mean our user ratio right now we have 99.7% users using it. We use it for absolutely everything we do. The time clock, the payroll, the benefits, the HRIS system piece of it. We use it for everything we possibly can.
Pros
It manages our stuff very, very well. It's very user-friendly, not just the software itself, but the people behind the company. Our manager that manages our team is phenomenal. He comes out all the time, even just having a dedicated person to help us with the software to help us understand the ins and the outs so we don't make a colossal mistake. I don't think I have a negative thing to say.
Cons
I think we just went through performance management and I think maybe just being able to set that up a little bit easier and understand how X, Y, Z affects 1, 2, 3.
Likelihood to Recommend
It's well suited like our applicant Tracking helps us on immensely. Being able to just click a couple of buttons and emails for firing off. You don't have to worry about what's happening again too. If somebody accepts an offer, you can send out a background check and drug screen and a pre-employment fiscal in one stop. I'm not really sure where it hinders us yet. We don't know, but we're still just getting our whole thing set up.
