What is Oracle IT Service Management Suite (discontinued)?
Oracle ITSM suite for enterprises was a suite of tools for managing, tracking, and servicing IT based on the Siebel HelpDesk. The suite is now End of Life, Oracle no longer offers the suite for sale.
Categories & Use Cases
Top Performing Features
Expert directory
Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts
Category average: 7.9
Self-service tools
Repository of information documenting common issues and known resolutions which can be accessed directly by users
Category average: 8.3
Change requests repository
Single repository of all planned changes and releases
Category average: 8.4
Areas for Improvement
Service restoration
Impact assessment and automated fixes for common problems
Category average: 8.2
Organize and prioritize service tickets
Prioritize tickets to ensure most urgent are tackled first
Category average: 9
Change calendar
Calendar showing change schedule to stakeholders
Category average: 8.4