#1 most frequent
United States of America
68.8%396 installations of 576
What is Oracle CPQ?
Oracle CPQ is a cloud-based application that helps sellers configure the right mix of products or services and create accurate, professional quotes to quickly meet their customers’ pricing needs.
Categories & Use Cases
Product Demos
Top Performing Features
Product configuration
Allows users to configure products and services by selecting bundles, constraints, options, preferences, etc.
Category average: 8.6
Configuration options
Supports a robust, comprehensive level of detail around configuration options, including product features, services, quantity, etc. Options take into account availability and compatibility of selections.
Category average: 8.5
Quote sharing/sending
Salespeople can share quotes and quote details with customers, via email, a customer portal, a personalized URL, or some other means.
Category average: 8.9
Areas for Improvement
Purchase history and open contracts
Provides information about a customer’s previous purchases and current purchase/service agreements, which may factor into new sales or need to be modified to account for new sales.
Category average: 9
Price adjustment
Sales users can adjust or override prices, based on coupons, discounts, markups, etc.
Category average: 8.6
Attachments to quotes
PDFs, contracts, videos, etc can be attached to quotes and/or proposals.
Category average: 9
Who Buys & Uses Oracle CPQ
#2 most frequent
India
9.0%52 installations of 576
#3 most frequent
United Kingdom of Great Britain and Northern Ireland
4.5%26 installations of 576
Oracle CPQ - Not Recommended!
Use Cases and Deployment Scope
Within the telecommunication industry, we have many products with complex configuration requirements. Oracle CPQ is very customizable and able to handle the complexity with a significant effort on our part. Management of configurations and CPQ in general is extremely lacking.
Pros
- Has the ability to handle complex configurations.
- Performance is quite good when configurators are running.
- Training videos are good, but expensive, and charged separately
Cons
- The migration center, utilized for migrating changes from Dev > Test > Prod is a disaster. It will show items recently migrated as still not being migrated. It also will delete attributes and BML scripts that are in use thus corrupting your configurators even though this is not possible within the CPQ application itself.
- Error logging needs a complete overhaul. If you have many developers creating configurations, it is difficult to impossible to tell which errors were generated by which user. It writes all errors that occur, even those that are simple typos while you are creating new configurations.
- Customer support is poor. To be told "It is what it is" or "That's just the way it works" are unacceptable responses to defects within the tool. They will only work via there ticket system which means an issue that could be solved in an hour on the phone takes days over the ticketing system.
- Maintenance is high. You will require developers with coding experience to handle BML coding and complex integrations. Or you may require hiring implementation specialists, adding to the already premium cost you are paying.
- Management of new releases is costly to maintenance. You will be forced to get a new release every quarter. During this two week window, you will not be able to migrate changes to your production environment. THIS IS 8 WEEKS OF DOWNTIME PER YEAR! This is very disruptive to our business.
Return on Investment
- It does make producing quotes more efficient.
- It is very difficult and time consuming to manage if you will have many configurators.
Usability
Other Software Used
Salesforce Commerce Cloud
Oracle CPQ Cloud review
Pros
- Drag and drop UI.
- No downtime for regular releases.
Cons
- Better standard API Integrations with boundary On-Prem systems.
- Direct database query capabilities.
Return on Investment
- Implementation is still a work in progress, so it'll take some time to know that answer.
Alternatives Considered
Callidus Channel and Apptus eSales
Accelerate Quotes and Reduce Costs
Pros
- Leveraged automation to minimize headcount costs despite 10% year-over-year business growth, and enabled staff to focus on more strategic tasks.
- Established a flexible CPQ system that scales on demand to easily accommodate the company’s multiple global locations.
- Improved customer relations by reducing configuration time and allowing sales more time to meet with customers and close orders.
Cons
- User interface needs updating.
- Reporting Manager needs a big update. We also use Oracle Engagement Cloud and we are pleased with the BI Reporting. CPQ reporting needs some work.
Alternatives Considered
camos CPQ
CPQ is definitely the 1-4-U
Pros
- Orders have always been accurate and we've never yet had an issue processing one
- Pricing configuration allows for complex tiers within an organization's portfolio and so there are multiple options depending on your situation
- Report building is simple and intuitive
Cons
- Although reporting is intuitive, it could use a more robust reporting look and feel especially when it comes to graphical displays
- Mobile view and approvals can be a bit wonky sometimes and need to be refreshed
Oracle CPQ works for us
Pros
- Allows users to configure products.
- Strong pricing engine and the ability to do pricing approval workflows.
- Allows for partner order placement.
Cons
- UI/UX capability.
- Admin capability.
