TrustRadius Insights for Oracle Commerce are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Technical Support: Users have consistently praised the amazing technical support provided by the service, highlighting its responsiveness and effectiveness in resolving issues promptly. The availability of skilled support staff has been a significant advantage for users facing technical challenges.
Integration Process: A majority of users found the integration process to be remarkably easy and seamless, simplifying their overall experience with the product. This streamlined integration has saved users time and effort during implementation.
Free Upgrades: Many customers appreciate that upgrades have been free, enhancing the product's long-term value proposition for them. The inclusion of free upgrades ensures that users stay current with new features without incurring additional costs.
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Oracle Commerce Reviews
2 Reviews
Professional, Scientific, and Technical ServicesAccounting1Information Technology & Services1
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Oracle CX Commerce, previously known as Oracle Commerce Cloud, is a powerful product that is everything you need to succeed in this new generation of the era of commerce. Hence it is widely used across our organization by the marketing team to research the products and buy them anytime they want. The customization of the product is great, and it is flexible and secure as well. Also, it doesn't require much support from the IT department; hence the marketing team loves this product.
Pros
Their technical support is amazing
Webhook Service is great
Integration is easy
Modern framework
Upgrades are free for customers
Cons
No log access to troubleshoot issues
Changing of skins is not easy
Documentation is not great
Little technical knowledge is required
Likelihood to Recommend
Oracle CX Commerce is a powerful eCommerce cloud platform that offers great customization of the product. Also, it is well suited for the organizations where the employees from the IT department are less since the marketing or the sales team can handle the product alone and not much intervention from the IT department people is required to handle this. Also, it provides free upgrades to its customers. The marketing team can easily research the product, track the usage, and order seamlessly.
VU
Verified User
Consultant in Finance and Accounting (10,001+ employees)
We are implementing Oracle Commerce Cloud (OCC) for our customers. Our customers have a B2C as well as a B2B background. OCC can be used to build online shops including payment gateways, inventory management, and fulfillment. It can also be integrated with many existing backend systems, such as ERP, CRM etc. OCC is part of the Oracle CX Suite, so it has connectors to Oracle Service Cloud and Oracle Marketing Cloud to just name two, which helps to build a rich customer experience.
Pros
OCC has internationalization capabilities and makes it easy to build multinational and multilingual online shops.
A business user can easily extend the catalog structure by adding new product attributes. They can also change the look and feel/design of the page without development.
It is easy to add new functionalities by creating some widgets which can be uploaded to the target environment. So it is very easy to extend the payment gateway and add new payment providers.
Release cycles are much shorter and less CRs are needed.
Cons
There is no integrated IDE. Development takes place outside of the Cloud and needs to be uploaded after every change.
No versioning of the code within the cloud. It needs to be done in external systems.
The code can be changed in the cloud, but then needs to be backported into the IDE and the version control system.
Likelihood to Recommend
At the moment I don't know of any scenario where it is not well suited. Maybe because of missing functionalities which will come in a different release. I would recommend postponing using Commerce Cloud. But as development usually takes place in Sprints, at least in our projects, I can recommend to start implementing the basic and start with the missing functionalities as soon as they are included in the new Cloud version. But this needs to be aligned with Oracle. So an assessment needs to be done upfront.
In any case, I can always recommend going with OCC, keeping in mind the other integrated products offered by Oracle.
