TrustRadius Insights for Oracle Commerce are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Technical Support: Users have consistently praised the amazing technical support provided by the service, highlighting its responsiveness and effectiveness in resolving issues promptly. The availability of skilled support staff has been a significant advantage for users facing technical challenges.
Integration Process: A majority of users found the integration process to be remarkably easy and seamless, simplifying their overall experience with the product. This streamlined integration has saved users time and effort during implementation.
Free Upgrades: Many customers appreciate that upgrades have been free, enhancing the product's long-term value proposition for them. The inclusion of free upgrades ensures that users stay current with new features without incurring additional costs.
OCC is used as an online store for our customer base. It gives customers an option to look up pricing, place orders and pay invoices. It helps free our customer service team to provide higher value service than order taking by offering a self-help option to our customers.
Pros
B2B configuration options cover all the basic use cases.
The product management tool is good compared to others I’ve used.
4 updates annually mean that new features are available to provide more value from the tool.
Cons
Nascent tool means limited robustness.
Logging to capture errors is not built into the level that is meaningful to end-user making troubleshooting difficult.
Lack of resources and community to learn how to use the tools (due to the relatively new product).
Likelihood to Recommend
Suited for B2B. Not suited for users without a developer (or 3) on staff.
Oracle Commerce Cloud is being used for guided selling, helping users choose a specific product from a wide variety of options. From there, OCC hands off to CPQ for configuration, and CPQ sends the final product back to the OCC cart and the user finishes the purchase process. Essentially, OCC replaces a traditional catalog in our B2B organization.
Pros
Commerce - Hands down this product delivers on its name. It handles the commerce process flawlessly.
Guided selling/faceting/search - The search product is phenomenal. The ability to make any product information detail searchable is powerful.
Catalog organization - Easy to organize products into sensical categories and apply multiple categories to the same product.
Cons
The support process is poor. Many tickets take weeks to resolve and even then the support specialist isn't very knowledgable about the product.
Documentation is vast but it's difficult to search through and often isn't specific.
The API is more useful than the AdminUI.
Likelihood to Recommend
Oracle Commerce Cloud is perfect for scenarios where you have a simple product and want to run a simple store, ie clothing. Its lack of content management is a detriment to anyone hoping to also educate customers on products.
VU
Verified User
Program Manager in Marketing (1001-5000 employees)
Oracle Commerce Cloud (OCC) is used by the Digital Department to merchandise our assortment online. It provides the platform and online content management and promotion for our company. The responsive design speeds development of our mobile site, which contributes a growing amount of traffic. The platform scales well and easily manages the increase in page views and orders we see in the fourth quarter.
Pros
Rapidly update product assortment and merchandising presentation.
Responsive design reduces development time for desktop, mobile and tablet versions of the web site.
Server infrastructure and CDN provide a reliable and extensible platform manages traffic bursts created by email, catalog mailings and fourth quarter seasonal surge.
Cons
Integration with other Oracle web products, particularly Responsys. The more we can leverage our red apps together the better.
Development of new services, such as Experiments and AI Apps, requires extensive trouble shooting by the customer. We can spend months working with Oracle to get these services to work correctly. On the plus side, Oracle is clearly committed to solving the issues we find and works aggressively to resolve problems.
Upgrades to the application always seem to require a patch or two. This frequently extends the upgrade schedule, effecting our implementation plans and our own site enhancement schedule.
Likelihood to Recommend
With development of Audiences, OCC is particularly well suited for providing UTM and geographic based personalization. We are a relatively small company with just one designer, one front end developer and four merchandisers so there are limits to how granular we can get in using the tools. There are also extensive B2B services available that we do not use at all. For smaller companies, OCC, may be more horsepower than they need.
My company uses Oracle ATG Web Commerce for B2B sales. We manufacture products which we sell to health care professionals who in turn sell to end users. The product is currently in use by our Inside Sales department, but we do have plans to open it up to our outside business partners in the near future.
Pros
The product allows you to customize/personalize the eCommerce experience for each user.
It lets you load different catalogs and/or prices for different customers.
It allows sales staff to log in to their own accounts and "impersonate" a customer account to gain access to their order history, place an order on their behalf, etc.
Cons
The various components of ATG make it somewhat complex to configure and manage. For example, in addition to the main ATG Commerce module, you have others such as BCC, Endeca, WCS, etc.
It can be difficult to find support staff for ATG Web Commerce because it is a very specialized skill set. Those who do support it demand a high salary.
The architecture (number of servers, etc.) requires a fairly large footprint.
Likelihood to Recommend
If you are looking for a highly customizable commerce solution, and have the means and manpower to support it, then Oracle ATG Web Commerce would be ideal. You can customize the most minute details outside of the out-of-the-box functionality which in itself is more than capable. Also, it is able to easily integrate with other applications.
If you are looking for a small-scale commerce solution, I think this would be overkill.
VU
Verified User
Director in Information Technology (1001-5000 employees)
Oracle ATG Web Commerce was used by the company for setting up an eCommerce web site.
Pros
I think ATG is a well designed powerful eCommerce framework, it is a pioneer MVC framework.
ATG has lots of good features like well designed database schemas, commerce modules, request pipeline, commerce pipeline, object relational mapping with caching (also called repository), dsp tag library and much more.
ATG has good and comprehensive documentations.
Cons
Developers might need to spend a little more time to learn the entire framework
Likelihood to Recommend
Oracle ATG would well suited for a company to set up and run an eCommerce web site quickly, the versioning content system would help a marketing department as well. ATG is less suited for a non-eCommerce web site.
