Oracle Commerce Reviews & Insights

Score8.6 out of 10

59 Reviews and Ratings

Community insights

TrustRadius Insights for Oracle Commerce are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Technical Support: Users have consistently praised the amazing technical support provided by the service, highlighting its responsiveness and effectiveness in resolving issues promptly. The availability of skilled support staff has been a significant advantage for users facing technical challenges.

Integration Process: A majority of users found the integration process to be remarkably easy and seamless, simplifying their overall experience with the product. This streamlined integration has saved users time and effort during implementation.

Free Upgrades: Many customers appreciate that upgrades have been free, enhancing the product's long-term value proposition for them. The inclusion of free upgrades ensures that users stay current with new features without incurring additional costs.

Oracle Commerce Reviews

12 Reviews

Enterprises (1,001+ employees)

Oracle CX Commerce - Powerful Cloud Platform

Rating: 9 out of 10

Incentivized

October 18, 2021

Use Cases and Deployment Scope

Oracle CX Commerce, previously known as Oracle Commerce Cloud, is a powerful product that is everything you need to succeed in this new generation of the era of commerce. Hence it is widely used across our organization by the marketing team to research the products and buy them anytime they want. The customization of the product is great, and it is flexible and secure as well. Also, it doesn't require much support from the IT department; hence the marketing team loves this product.

Pros

Their technical support is amazing
Webhook Service is great
Integration is easy
Modern framework
Upgrades are free for customers

Cons

No log access to troubleshoot issues
Changing of skins is not easy
Documentation is not great
Little technical knowledge is required

Likelihood to Recommend

Oracle CX Commerce is a powerful eCommerce cloud platform that offers great customization of the product. Also, it is well suited for the organizations where the employees from the IT department are less since the marketing or the sales team can handle the product alone and not much intervention from the IT department people is required to handle this. Also, it provides free upgrades to its customers. The marketing team can easily research the product, track the usage, and order seamlessly.

Verified User

Consultant in Finance and Accounting (Accounting company, 10,001+ employees)

Vetted Review

2 years of experience

Oracle CX Commerce Is A Grand Slam!

Rating: 10 out of 10

Incentivized

May 29, 2021

Use Cases and Deployment Scope

Oracle CX Commerce (formerly Oracle Commerce Cloud) is being used across my organization's sales department. It allows us to track our client's orders, have invoices stored in one space, and [have] account information always readily available. Oracle CX Commerce allows us to work in a much more efficient manner when dealing with clients and monitoring transactions.

Pros

Helps to boost revenue by recommending products to clients based upon previous purchases
Helps to keep accounts payable and receivable continually updated with routine sync
Helps provide support across multiple currencies

Cons

Could provide a more detailed search system to let clients better search for products
Pricing models for this type of software could be better evaluated
Faster transaction processing speeds

Likelihood to Recommend

Oracle CX Commerce (formerly Oracle Commerce Cloud) is very well suited for B2B commerce transactions. The wonderful thing about this software is its ability to regularly update on an automatic basis, and keep up with upgrades. Oracle CX Commerce provides my organization with greater flexibility and quick integration processes. I would recommend this to any organization trying to set up their own storefront.

Verified User

Administrative Assistant in Sales (Events Services company, 1001-5000 employees)

Vetted Review

1 year of experience

Always achieving more than we can as an eCommerce business platform provider using CX Commerce

Rating: 10 out of 10

Incentivized

April 10, 2021

Use Cases and Deployment Scope

Simplistic product - Oracle CX Commerce helps even the non technical business users as it is all front end in terms of setting up the workflows for carrying out transactions for B2B purchases and retail customers. It makes the job easier in terms of tracking orders, looking up invoice details, tax information, rebate details, account plans, account payable, and account receivable. It is used by our book publishing department where we are dealing with universities for purchases of online courses and paperback books in a wholesale model of thousands.

Pros

Multiple modes of payment.
Daily overnight sync of data to update the accounts payable and receivable.
Customer feedback - buying experience has never been so rich and delightful due to personalized UI's.
Advertisements of our products.

Cons

Customer experience - Oracle CX is already a leader and I bet they'll make it even better surpassing all expectations.
They've [been] the best eCommerce model solution for any kind of business at least for book publishing and logistics management - thus can't complain here either.

Likelihood to Recommend

As a techno functional person, one thing I can say is that their usage of APIs make the platform so innovative and solely based on some of the APIs it has evolved much faster than its competitors. It has suited most of its users who are buyers of client products and services just because of personalized experiences across all channels, thus amazing the buyers and bagging their mind shares. The Oracle CX Commerce platform has boosted subscription footfall and is a blessing with its flexibility and all roundedness.

Verified User

Analyst in Information Technology (Education Management company, 10,001+ employees)

Vetted Review

2 years of experience

A good eCommerce platform

Rating: 5 out of 10

Incentivized

December 9, 2020

Use Cases and Deployment Scope

Oracle CX Commerce [(formerly Oracle Commerce Cloud)] is being used primarily by our eCommerce department, but also used by some in the Marketing department. We’re currently implementing a buy online ship to store program, which will be one of our first steps into eCommerce.

Pros

It uses an effective algorithm to provide users with product recommendations based on other products they’ve previously viewed.
It comes with a decent support platform, where Oracle is attentive and provides help diagnosing issues that may arise within the environment.
Oracle CX Commerce comes with a developer tool known as the DCU Tool, which is very helpful when it comes to pushing changes from environment to environment. The DCU Tool is also a good resource to use for source control.

Cons

Oracle CX Commerce lacks on detailed documentation. While there is documentation available for most features, it is often hard to follow and comes off as very general.
In the past when raising bugs to Oracle Support, the issues have gotten attention and have been documented as known bugs, however Oracle could provide more information to the user when they are planning to fix the bug in a future release. Often times, it is unknown when the issue will be fixed.
The platform has behavior that does not always perform as expected every time. One example includes publishes not always pushing all selected changes, thus requiring a second publish to push all selected changes. Another example includes searches not always returning the same expected facets every time.

Likelihood to Recommend

Oracle CX Commerce [(formerly Oracle Commerce Cloud)] is well suited for businesses who want to, or are planning to, sell products online. This can include buy online ship to store, buy online pick up in store or buy online ship to home. It is less appropriate for users who are not planning to sell any products, but would rather post information online, such as a blog.

Verified User

Employee (Retail company, 5001-10,000 employees)

Vetted Review

2 years of experience

The Online World of Oracle Commerce Cloud

Rating: 10 out of 10

Incentivized

September 16, 2019

Use Cases and Deployment Scope

Our company decided to use Oracle Commerce Cloud because we looking for a complete cloud solution that would help us differentiate ourselves in the market. Last year we lost 10% of our market share. The other players had a stronger e-commerce operation, like Magazine Luiza for example. After this discovery, we quickly decided to enter the e-commerce online world.

Pros

100% cloud solution
Easy to customize
Fast implementation

Likelihood to Recommend

The best thing is the commercial model. If your company performs fine, you don't overpay for it. If your conversions are increasing, you don't overpay for it. If you create other businesses, like a marketplace, you don't overpay for it. There are a lot of possibilities to increase your business and still pay the same for Oracle Commerce Cloud.

Verified User

Manager in Information Technology (Retail company, 1001-5000 employees)

Vetted Review

Oracle Commerce Cloud for B2B

Rating: 5 out of 10

Incentivized

August 27, 2019

Use Cases and Deployment Scope

OCC is used as an online store for our customer base. It gives customers an option to look up pricing, place orders and pay invoices. It helps free our customer service team to provide higher value service than order taking by offering a self-help option to our customers.

Pros

B2B configuration options cover all the basic use cases.
The product management tool is good compared to others I’ve used.
4 updates annually mean that new features are available to provide more value from the tool.

Cons

Nascent tool means limited robustness.
Logging to capture errors is not built into the level that is meaningful to end-user making troubleshooting difficult.
Lack of resources and community to learn how to use the tools (due to the relatively new product).

Likelihood to Recommend

Suited for B2B.
Not suited for users without a developer (or 3) on staff.

Verified User

Manager in Marketing (Machinery company, 1001-5000 employees)

Vetted Review

1 year of experience

Does exactly what it's supposed to

Rating: 7 out of 10

Incentivized

August 26, 2019

Use Cases and Deployment Scope

Oracle Commerce Cloud is being used for guided selling, helping users choose a specific product from a wide variety of options. From there, OCC hands off to CPQ for configuration, and CPQ sends the final product back to the OCC cart and the user finishes the purchase process. Essentially, OCC replaces a traditional catalog in our B2B organization.

Pros

Commerce - Hands down this product delivers on its name. It handles the commerce process flawlessly.
Guided selling/faceting/search - The search product is phenomenal. The ability to make any product information detail searchable is powerful.
Catalog organization - Easy to organize products into sensical categories and apply multiple categories to the same product.

Cons

The support process is poor. Many tickets take weeks to resolve and even then the support specialist isn't very knowledgable about the product.
Documentation is vast but it's difficult to search through and often isn't specific.
The API is more useful than the AdminUI.

Likelihood to Recommend

Oracle Commerce Cloud is perfect for scenarios where you have a simple product and want to run a simple store, ie clothing. Its lack of content management is a detriment to anyone hoping to also educate customers on products.

Verified User

Program Manager in Marketing (Electrical/Electronic Manufacturing company, 1001-5000 employees)

Vetted Review

1 year of experience

OCC Review

Rating: 7 out of 10

Incentivized

March 21, 2019

Use Cases and Deployment Scope

I am the main user with Oracle Commerce Cloud. We have a few people on our Marketing team who use it as well to post and update different weekly flyer deals. We also have a contracting company who we work with for maintenance on our different jobs that we have synced up with OCC. OCC has changed our company strategy completely.

Pros

Saving code within different widgets to reuse on different pages
Webhook connectioms
Ease of uploading widgets

Cons

Documentation on commerce cloud
Better support on Severity 1 tickets. There have been times I do not see a resolution for a month
More detailed information on errors from different job failures

Likelihood to Recommend

Definitely well suited for any successful retail company that wants to improve their success even more. Not well suited for smaller companies that may not be expanding in the coming years

Felicia DiSano

Web Developer in Corporate at Ocean State Job Lot (Retail, 1001-5000 employees)

Vetted Review

1 year of experience

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Oracle ATG Web Commerce - A Viable Commerce Solution for the Right Business

Rating: 7 out of 10

Incentivized

February 27, 2019

Use Cases and Deployment Scope

My company uses Oracle ATG Web Commerce for B2B sales. We manufacture products which we sell to health care professionals who in turn sell to end users. The product is currently in use by our Inside Sales department, but we do have plans to open it up to our outside business partners in the near future.

Pros

The product allows you to customize/personalize the eCommerce experience for each user.
It lets you load different catalogs and/or prices for different customers.
It allows sales staff to log in to their own accounts and "impersonate" a customer account to gain access to their order history, place an order on their behalf, etc.

Cons

The various components of ATG make it somewhat complex to configure and manage. For example, in addition to the main ATG Commerce module, you have others such as BCC, Endeca, WCS, etc.
It can be difficult to find support staff for ATG Web Commerce because it is a very specialized skill set. Those who do support it demand a high salary.
The architecture (number of servers, etc.) requires a fairly large footprint.

Likelihood to Recommend

If you are looking for a highly customizable commerce solution, and have the means and manpower to support it, then Oracle ATG Web Commerce would be ideal. You can customize the most minute details outside of the out-of-the-box functionality which in itself is more than capable. Also, it is able to easily integrate with other applications.

If you are looking for a small-scale commerce solution, I think this would be overkill.

Verified User

Director in Information Technology (Medical Devices company, 1001-5000 employees)

Vetted Review

6 years of experience

You down with OCC? It's pretty good for me.

Rating: 7 out of 10

Incentivized

May 7, 2018

Use Cases and Deployment Scope

We use Oracle Commerce Cloud for the e-commerce portion of our website. We're currently split between using OCC for the e-commerce portion and SiteCore for the Marketing and product information focus. It's far more robust and user-friendly than our previous e-commerce solution, with the ability to easily address our mobile optimization issues we've been experiencing, as well as easily running A/B tests to optimize conversion rates.

The backend is also far, far more easily utilized than our previous home grown solution, which required a significant amount of IT and programming help to add or modify any products. With Oracle Commerce Cloud, marketing can easily add, adjust, and categorize products without IT involvement.

Pros

OCC is mobile friendly and you can create different views easily
IT does not need to be involved in adding and modifying products - the backend user interface is easy for marketing to work within
A/B testing is extremely easy, requires absolutely no programming, and allows marketing to continuously optimize the website - live - and automatically implement the best working results

Cons

Initial implementation for us has been particularly expensive, and requires the use of multiple partners. Onboarding and initial build out can be difficult, with some potential far-reaching errors.
We've discovered from others in our use case, that if an error is made in initial product definition and hierarchy setup, they live in the instance permanently.
Specifically, within search, it will only search 'products,' so things like warranties, articles, or other content wouldn't show up unless literally everything is an independent product.

Likelihood to Recommend

Oracle Commerce Cloud seems to have a lot of ties to other systems (of course, other Oracle systems, but also others) which can ultimately provide a lot of additional benefits by having multiple systems talk to each other. For example, marketing automation can interact with OCC and an ERP system.

The user friendliness is certainly the most beneficial - we've previously had to rely on an overwhelmed IT and programming staff, whereas now marketing can deal with far more backend items. A/B testing items on a live page and automatically implementing the "winning" variable is hugely beneficial - especially since marketing can endlessly try new things easily.

However, the initial implementation and build out still seems difficult and fraught with the possibility of difficult to fix errors. Documentation appears to be sparse, or at least spread across a wide variety of areas. A step-by-step onboarding process would help.

Michael Weissberg

Digital Marketing Manager in Marketing at Construction Specialties (Building Materials, 1001-5000 employees)

Vetted Review

1 year of experience

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You down with OCC? It's pretty good for me.

Rating: 7 out of 10

Incentivized

May 7, 2018

Use Cases and Deployment Scope

Pros

OCC is mobile friendly and you can create different views easily
IT does not need to be involved in adding and modifying products - the backend user interface is easy for marketing to work within
A/B testing is extremely easy, requires absolutely no programming, and allows marketing to continuously optimize the website - live - and automatically implement the best working results

Cons

Initial implementation for us has been particularly expensive, and requires the use of multiple partners. Onboarding and initial build out can be difficult, with some potential far-reaching errors.
We've discovered from others in our use case, that if an error is made in initial product definition and hierarchy setup, they live in the instance permanently.
Specifically, within search, it will only search 'products,' so things like warranties, articles, or other content wouldn't show up unless literally everything is an independent product.

Likelihood to Recommend

Michael Weissberg

Digital Marketing Manager in Marketing at Construction Specialties (Building Materials, 1001-5000 employees)

Vetted Review

1 year of experience

View profile