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OpenText Documentum Information Reviews & Insights

Score8.4 out of 10

17 Reviews and Ratings

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Community insights

TrustRadius Insights for OpenText Documentum are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Recommendations

Users of the Open Text web app have made several recommendations based on their experiences. The three most common recommendations are:

  1. Stay true to document management standards before creating a system: Users recommend ensuring that the system adheres to established document management standards in order to maintain accuracy and efficiency.

  2. Explore other options before choosing Documentum: While some users find Documentum to be a good repository for saving documents and data, they suggest considering other interfaces that may offer more efficient solutions.

  3. Consider PLM tools as an alternative: Users suggest that Agile and Arena, among other PLM tools, may be better than Documentum for managing documents. However, if a PLM tool is not an option, Documentum is considered the best out-of-the-box tool available.

It is important to note that while some users recommend Documentum for its record management and documentation capabilities, others caution about high maintenance costs and the need for skilled labor. Additionally, users suggest negotiating pricing and packages, having experienced implementors and administrators, evaluating flexibility in accommodating changes, and considering long-term vision and investment. Some users even recommend using Documentum in specific browsers or replacing it with a more robust platform for web content management.

OpenText Documentum Reviews

2 Reviews
InformationComputer Networking1Information Services1

EMC Documentum - What's in it..

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

EMC Documentum was used across multiple departments in IT and also used as a Content Management and as a Web publishing platform across organization.
There are two instances of the Documentum:
1. One for the content management acting as Enterprise Content management across IT, where users store the documents, content for daily usage.
2. Another instance was used as a Web Content Management, where users create the site pages and publish the pages to the external corporate web site.

Multiple other content management systems got migrated to EMC Documentum because it solved the below business problems:
1. Security - Documentum provides tight security with granular level of maintaining the permissions on the content assets
2. Archival and Content Disposition: Content Disposal or archival is easy with Documentum
3. Records management: Legal and InfoSec documents maintenance is easy with Documentum using Records features.
4. Workflow management and Audit

Pros

  • Records management: Compared to other content management systems, this provides a efficient and scalable solution. It gives lot of flexibility in managing the content as Records or Legal holds.
  • Workflow system has external plugins to connect with FAX, Mail, Database and FTP servers etc. which gives an option to integrate with any system with documentum.
  • Creation of websites and maintenance is easy. Content authors can create the pages with effective mechanism.

Cons

  • Dependency on the java on browser for documentum clients is sometimes painful
  • Documentation and support site search is not user friendly

Likelihood to Recommend

EMC Documentum is very well suited if you have large number of content and user base is high.

This product is very scalable compare to others.

Not suitable for small companies because of cost and number of installations.
VU
Verified User
Team Lead in Information Technology (Computer Networking company, 10,001+ employees)
Vetted Review
OpenText Documentum
11 years of experience

Why Documentum?

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

As a consultant I work with a variety of organizations in various industries, assisting them with the implementation of EMC's Documentum platform. Our projects have ranged from single departments to global corporate roll-outs. Use cases ranged from simple document version control to fully automated Event Management and content publishing environments.

Pros

  • Documentum's backend repository engine is probably one of the most robust, best-designed repository's currently available. While other vendors seem to constantly release new "implementations", Documentum's design has remained virtually unchanged since it was first released, yet it continues to address the content management needs of users.
  • Although there are many document and content management platforms available today, Documentum probably has the largest collection of modules to address varying functional needs.
  • Recent releases of Documentum have provided significant improvements in user-friendly development and configuration tools, making it easier to rapidly configure and deploy applications based on the Documentum platform
  • Documentum provides a large number of interfaces and APIs for managing the application as well as for building custom solutions/add-ons. This makes it an extremely flexible platform that can be used to build most any kind of application
  • Documentum's support infrastructure and the general online community is well established and broad

Cons

  • In the past some of Documentum's add-ons have been very difficult to use (e.g. Documentum for Outlook) and difficult to configure (e.g. ADTS and MTS).
  • Due to the inherent complexity of some of the add-on modules, it was likely (at least in early releases of some of these modules) that they contained difficult to isolate bugs and other anomalies. The good news is that EMC's Support Teams provide relatively good and rapid service to assist with the resolution of such issues
  • Documentation is probably Documentum's weakest feature. Although significant amounts of documentation are available for all components, and there are very few items/aspects that are NOT documented, the organization of the documentation sometimes makes it difficult to find what you are looking for at times.
  • In the past, as new add-ons were created and released, some of these ended up being short-lived (either due to users not adopting them or if it was found that the implementation was questionable). Depending on the solution, it may be advisable not to be a "first-adopter" and wait to see what happens to it before deploying it.

Likelihood to Recommend

Documentum can be applied to almost any use-case/scenario due to its flexibility and modularity. However, it does require a significant level of investment and so is probably not ideal for very small implementations.
RW
Rene Wagner
Principal Consultant in Professional Services at Crown Partners (Information Services, 51-200 employees)
Vetted Review
OpenText Documentum
15 years of experience