OnShift Other Services (except Public Administration) Reviews & Insights

Score7.4 out of 10

10 Reviews and Ratings

Community insights

TrustRadius Insights for OnShift are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Recommendations

Users have made several recommendations for improving the mobile app of Onshift. Firstly, they suggest adding more features to enhance its functionality, providing users with a wider range of options and tools. Secondly, users recommend improving the messaging reply feature to facilitate efficient and effective communication. Lastly, users recommend adding flexibility in printable schedules, allowing users to customize and tailor schedules according to their specific needs for increased convenience and ease of use. This would result in an improved user experience overall.

OnShift Reviews

2 Reviews

Other Services (except Public Administration)Consumer Services2

Our organization APS and payroll improvement..

Rating: 8 out of 10

Incentivized

March 26, 2022

Use Cases and Deployment Scope

OnShift is our basic scheduling tool for our agents and other team leaders and quality and all departments. Schedulers and managers use OnShift to communicate via text with employees, to communicate open shifts, and to manage callouts. We also use OnShift for Payroll-Based days working, whereby staffing hours are reported, regulation, more than help full on that.

Pros

Scheduling and creating, managing, modifying schedules.
Payroll and easy to enter numbers, download CVS and calculating the agents salary.
Send mass texts to employees as needed.

Cons

Easily filling shifts.
Downloading schedules to an Excel file or spreadsheet that is easy for employees to read.
Let the agents get know better as sending a samples.

Likelihood to Recommend

OnShift is power full one to provide and calculate and analyze the data of the head account of the organization easily and fast and payroll and also absenteeism and adherence and attendance for the agents and anyone else in the organization and major the average performance of the agents as they doing and talking and ending time in chat as the AHT easily and communication method also.

mohamed el maghraby

qualitu coutch in Customer Service at octopus out source (Consumer Services, 201-500 employees)

Vetted Review

2 years of experience

New user experience on work enviroment

Rating: 7 out of 10

Incentivized

February 24, 2022

Use Cases and Deployment Scope

We were trained on this software for the possible use at managing our taskforce in an specific proyect, the interface its very user friendly, most of the information its on real time, we were able to make the proper schedule of work times without any issue whatsoever, the limit is the one that the nain user will give it.
The design feels young and fresh, it dosnt feel barebones like other softwares in the market, what i liked most is how detailed and clear its all the information on screen but thats my personal opinion, the main reason why it was assigned for our project was because how easy was to understand the main function and that was the overall opinion of most of the people on training.
The above was very important as let us have an easy supervision of the taskforce without much trouble.

Pros

Management
Easy of use
Important advanced options
Excelent design

Cons

Specific data on checkings
faster log in options
additional windows

Likelihood to Recommend

In my case everything revolved arround the management of the task force, the overall information that we were able to access was very helpfull, as in previous projects we had really bad experiences in this specific department, OnShift relly shines as a platform that will let you monitor most information that seniors members on the company need to be able to perform in a fast and accurate enviroment.

Verified User

Supervisor in Customer Service (Consumer Services company, 10,001+ employees)

Vetted Review

1 year of experience

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