OnPage

OnPage is used for our after-hours calls. When someone calls in after hours, they leave a voice message. OnPage will alert our phones and we can handle this message. If we don't after a set time, it is escalated to our managers. It allows a flexible scheduling type. For example, if I am going to be out my on-call week, we can easily switch it over to another user. Overall, it's been useful.

• OnCall
• Integration with our ticketing system
• Escalation channels
• Quick response times

• The system has alerted us during a complete outage of one of our clients because it triggers ticket creation. This saved the company in question thousands of dollars.
• The integration with the ticket system has allowed me to give my clients peace of mind by responding to a newly submitted ticket that day.
• The response time for our team has greatly improved.

xMatters, PagerDuty and MiCloud Connect

Datto Autotask PSA, ConnectWise Recover, Microsoft 365

I ran into a problem with receiving alerts from the servers because we were using text and email for alerting. Since I usually turn off the ringer on my phone when I am sleeping, I was not receiving the incident text messages in a timely fashion. I had used OnPage at a previous employer so I purchased that and it has solved the problem. It's easy to add your OnPage address to alerts and OnPage ignores that the phone is on silent and sounds an alert anyway. Perfect!

• over-rides silenced phone setting
• easy to use addressing
• different tones for different priority messages

• Improved support of after-hours incidents
• Improved team communication
• Improved system performance

In the past, we had issues where engineers would not receive alerts relying on email and SMS. OnPage has given us peace of mind. It allows direct alerts for critical incidents and after-hours support. Engineers now are alerted no matter what, if they have their phone on silent, the alert still goes through and is persistent, this allows us to know that the critical incident or after-hours support request will be actioned within SLA requirements. It has assisted in keeping clients satisfied knowing that their issues will be looked after in a timely fashion.

• Direct alerts
• Groups
• Calendar for scheduling

• Positive - Client satisfaction
• Ability to meet SLA Requirements

We use the alerts to notify our on-call technician of after-hours high-priority tickets. This allows for our technicians to prioritize the needs during off hours. Customizing the alerts to be focused on the priority information was key. OnPage allowed for this to be completed easily and conveniently.

• Customizable alerts
• Individual paging
• Ease of updated alerts

• Increased response time
• Increased Customer Satisfaction
• Decreased customer outages

ConnectWise Automate, ConnectWise Control, Datto File Protection

We use OnPage for all our after-hours on-call technicians this allows us to get a quick response no matter what hour it is. OnPage allows us to keep track of our alerts and tickets during out-of-business hours as well as keep management up to date with the current status of each page and event.

• Multiple people can be alerted at once
• Use with cell phones
• Can review logs and past alerts

• Helped us meet our clients response time
• makes our on-call take responsibility
• Let us update everyone at the same time saving phone calls to each person

Microsoft Exchange Online Archiving

Microsoft 365 Business Premium, Cisco Jabber, Cisco Meraki SD-WAN