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OnPage

Score8.6 out of 10

36 Reviews and Ratings

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What is OnPage?

OnPage Corporation headquartered in Waltham offers their IT alert management solution.

Categories & Use Cases

Media

Screenshot of where to deliver high-priority alerts to the on-call staff through the OnPage app. This mobilizes teams on critical issues through secure messaging. The persistent, alert-until-read technology ensures that alerts are never missed.
Screenshot of the interface to create and manage multiple on-call schedules for distributed teams. Schedule creation can be done by employees through OnPage’s fail-safe scheduler while ensuring continuous, error-free coverage.
Screenshot of how to extend OnPage's Incident Alert Management capabilities to ITSM solution providers such as ServiceNow, ConnectWise, Jira and Autotask to synchronize messages, notes, and actions along the incident lifecycle, driving seamless incident management.
Screenshot of a bi-directional integration with Slack and MS Teams, allowing users to initiate and manage critical alerts/pages from within their Slack instance. Elevate critical notifications from Slack into loud, audible push notifications on the phone app, distributing them to the right on-call staff. The integration allows responders to send, receive, and respond to critical alerts without leaving their familiar workspace.
Screenshot of the analytics that offer real-time visibility into the incident resolution progress and response times. After an incident is resolved, detailed reports are generated that uncover critical insights and identify gaps in incident response for process improvements.
Screenshot of OnPage’s centralized contact management system, which provides a centralized directory to manage all the enterprise contacts and their privileges, on-call schedules, communication workflows and escalation policies, and critical messages. Platform administrators can also mobilize teams using the two-way dispatcher to accelerate incident resolution.

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Screenshot of where to deliver high-priority alerts to the on-call staff through the OnPage app. This mobilizes teams on critical issues through secure messaging. The persistent, alert-until-read technology ensures that alerts are never missed.

Reviews

What users are saying about OnPage.
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OnPage, the power of waking up at 3 am

Incentivized
David BoldingView profile
Information Technology Engineer in Information Technology at Fusion Managed IT (11-50 employees employees)

Use Cases and Deployment Scope

OnPage is used for our after-hours calls. When someone calls in after hours, they leave a voice message. OnPage will alert our phones and we can handle this message. If we don't after a set time, it is escalated to our managers. It allows a flexible scheduling type. For example, if I am going to be out my on-call week, we can easily switch it over to another user. Overall, it's been useful.

Pros

  • Alerts the user of a voice message.
  • Quickly allows you to read the new tickets and interacts with them.
  • Integrates with Autotask very well.
  • Different views to allow you to work smarter, not harder.
  • Status changes on ticket.

Cons

  • Custom ringtones
  • Dark mode
  • Site GUI

Most Important Features

  • OnCall
  • Integration with our ticketing system
  • Escalation channels
  • Quick response times

Return on Investment

  • The system has alerted us during a complete outage of one of our clients because it triggers ticket creation. This saved the company in question thousands of dollars.
  • The integration with the ticket system has allowed me to give my clients peace of mind by responding to a newly submitted ticket that day.
  • The response time for our team has greatly improved.

Alternatives Considered

xMatters, PagerDuty and MiCloud Connect

Other Software Used

Datto Autotask PSA, ConnectWise Recover, Microsoft 365

Excellent product for alerting and emergency messaging

Incentivized
Rebecca Stewart
Database Administrator in Information Technology at Concord Servicing (201-500 employees employees)

Use Cases and Deployment Scope

I ran into a problem with receiving alerts from the servers because we were using text and email for alerting. Since I usually turn off the ringer on my phone when I am sleeping, I was not receiving the incident text messages in a timely fashion. I had used OnPage at a previous employer so I purchased that and it has solved the problem. It's easy to add your OnPage address to alerts and OnPage ignores that the phone is on silent and sounds an alert anyway. Perfect!

Pros

  • Easy to add to alerting actions
  • Easy setup
  • Easy to change settings such as priority, reminder...
  • You can also provide your OnPage address to family members for real emergencies

Cons

  • It could be easier to shut off paging once you respond
  • It would be nice to have a calendar feature so that it did not page when I'm not on call
  • Would also like it if I could pause paging for a period just in case I forget to turn it back on

Most Important Features

  • over-rides silenced phone setting
  • easy to use addressing
  • different tones for different priority messages

Return on Investment

  • Improved support of after-hours incidents
  • Improved team communication
  • Improved system performance

OnPage Review

Incentivized
Tyrone Tee
Service Desk Manager in Information Technology at Evologic Pty Ltd (11-50 employees employees)

Use Cases and Deployment Scope

In the past, we had issues where engineers would not receive alerts relying on email and SMS. OnPage has given us peace of mind. It allows direct alerts for critical incidents and after-hours support. Engineers now are alerted no matter what, if they have their phone on silent, the alert still goes through and is persistent, this allows us to know that the critical incident or after-hours support request will be actioned within SLA requirements. It has assisted in keeping clients satisfied knowing that their issues will be looked after in a timely fashion.

Pros

  • Critical alerts
  • After hours support
  • Error log reporting
  • Scheduled engineer via built-in calendar

Cons

  • Andriod OS - Application goes to deep sleep if not used
  • Azure AD Single Sign On

Most Important Features

  • Direct alerts
  • Groups
  • Calendar for scheduling

Return on Investment

  • Positive - Client satisfaction
  • Ability to meet SLA Requirements

Excellent alerting pager app

Incentivized
Aaron EnglishView profile
Senior Solutions Technician in Information Technology at JUST SOLUTIONS, INC. (11-50 employees employees)

Use Cases and Deployment Scope

We use the alerts to notify our on-call technician of after-hours high-priority tickets. This allows for our technicians to prioritize the needs during off hours. Customizing the alerts to be focused on the priority information was key. OnPage allowed for this to be completed easily and conveniently.

Pros

  • Custom Alerts
  • Integration to ConnectWise Manage
  • App Based Alerting

Cons

  • Acknowledge of alert on app
  • Group page in round robin

Most Important Features

  • Customizable alerts
  • Individual paging
  • Ease of updated alerts

Return on Investment

  • Increased response time
  • Increased Customer Satisfaction
  • Decreased customer outages

Other Software Used

ConnectWise Automate, ConnectWise Control, Datto File Protection

OnPage alerting helps us help others

Christopher HeathView profile
Technical Support Specialist in Information Technology at FirstLight Fiber (201-500 employees employees)

Use Cases and Deployment Scope

We use OnPage for all our after-hours on-call technicians this allows us to get a quick response no matter what hour it is. OnPage allows us to keep track of our alerts and tickets during out-of-business hours as well as keep management up to date with the current status of each page and event.

Pros

  • Alerts our team
  • Allows us to see progress
  • Maintains Realtime updates

Cons

  • easier UI
  • Better messaging functions
  • Better integration into Microsoft applications

Most Important Features

  • Multiple people can be alerted at once
  • Use with cell phones
  • Can review logs and past alerts

Return on Investment

  • Helped us meet our clients response time
  • makes our on-call take responsibility
  • Let us update everyone at the same time saving phone calls to each person

Alternatives Considered

Microsoft Exchange Online Archiving

Other Software Used

Microsoft 365 Business Premium, Cisco Jabber, Cisco Meraki SD-WAN

Usability

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