I use OSV for payroll processing, net pay, tax processing, W2 printing and mailing, and garnishment fulfillment. I have been on payroll at my current company for over five years, and we have used OSV this whole time. They are very timely for net pay processing and standard tax filing. Tax amendment cases can be slow to process and are my only complaint. I also use OSV to assist with ACA reporting, and OSV made that process much smoother. OSV also partners with The Work Number, and they have taken many Verifications of Employment off my workload.
Pros
Net Pay processing - employees often receive direct deposits one day early.
Partnership with The Work Number.
Garnishment fulfillment.
Federal and State tax processing.
Cons
Time to respond to certain tickets/cases.
Tax amendment processing time.
Likelihood to Recommend
OSV uses tickets/cases for communication, which makes it easy to open and monitor the status of transactions. They are great at net pay processing and filing taxes. If things are not moving along, you can reach out to your Tax Specialist or Customer Success Manager, and they can help escalate concerns. It sounds like they are rearranging their tax filing department so they can facilitate quicker resolutions, so I hope that benefits their customers. They are also interested in reaching out and making things right for the customer. Their Knowledge Center online could use a re-vamp. The search function is not useful at all, and I have a difficult time finding forms such as ACH Reversal form, or the Stop Payment form.
VU
Verified User
Administrator in Human Resources (1001-5000 employees)
If I have an Earning or Deduction code issue, I know that I can hand this off to members of my pod, and the issues are addressed timely and with care as if it were their own payroll. We are a working team, and I like that relationship.
Pros
Communication
Partnership
Teamwork
Best Practices.
Cons
Timing of closing tickets.
Likelihood to Recommend
Working with OneSource Virtual is like having an extension of my payroll team. I know that I can trust and verify any issue that I may have.
We currently utilize One Source Virtual for their Benefit Service Center and Cobra administration. One Source Virtual provides resources for our employees that we would not be able to comfortably provide due to the size of our company. They are also extremely conducive to our company culture and expectations.
Pros
Service Administration.
Communications.
Staff Flexibility.
Cons
More employees that are passionate about the work like our team representatives.
Likelihood to Recommend
One Source Virtual has always been extremely responsive to our requests for services, as well as acting quickly to fix any issues that we bring to their attention.
VU
Verified User
Contributor in Human Resources (5001-10,000 employees)
We use OneSource Virtual for our tax preparation and for our gross to net on our payroll checks. I like the way OneSource Virtual tracks our cases and their follow-up is really good. When we get tax notices we will scan them and then create a case. Then OneSource Virtual follows the case and solves the issues.
Pros
Track cases
Provides knowledge on tax law changes
Processes our checks on time
Easy to work with
Cons
We receive far too many emails from our cases. They send three just to start with.
Better knowledge of the tax deferrals due to Covid19.
A better reminder of when your contract will end. They spring it on you at the very last second and then you cannot look outside of OneSource Virtual because you need coverage.
Likelihood to Recommend
I [feel] like OneSource Virtual does a very good job at payroll and processing our taxes. I would recommend them to another company hands down.
VU
Verified User
Manager in Finance and Accounting (1001-5000 employees)
[OneSource Virtual] handles payroll processing. We also use them for production support on a variety of projects that we aren't able to handle in-house.
Pros
Integration configuration and design
Payroll tax processing
Time Tracking/Absence Management enhancements
Cons
Struggling with manpower support in integration area
Strong payroll support from experienced individuals
Likelihood to Recommend
They have been able to help us with numerous production upgrades, implementing new functionality. We did have issues for a short time period where the payroll team assigned lacked experience and was not able to provide the desired support.
Currently, OneSource Virtual is our payroll partner for our Canadian and USA operations. They were our implementation partners that implemented Workday for Canada and the USA. We have been working with them for the last 3 years. We are currently using them as a support for managed payroll in our USA and the regular support for our Canadian stores.
Pros
They know the Workday system inside and out.
They are accountable for the services they provide and stay true to their deliverables.
They are very responsive in dealing with issues.
Cons
OneSource Virtual's atmosphere sends silly update emails, such as an automated response, to cases that indicate the case has not been updated. With the number of emails I get in a day, this seems silly.
I would also like them to assist with training us on how things are configured. I know that their business is to do it, but assisting us and teaching us how would be helpful.
Likelihood to Recommend
OneSource Virtual is excellent as a payroll partner. They know their system well and thoroughly understand Workday and its inner workings.
OneSource Virtual was the company that Pace Industries used to implement Workday across our whole company, in the United States and Mexico. Pace Industries was transitioning from Ceridian Dayforce to Workday, and OneSource Virtual did a great job in migrating all of our company's employees and information from one system to another.
Pros
Exceptional customer service, very responsive.
Very competitive pricing. Always fair as new requirements come up.
Very experienced implementation team. High quality work.
Prepared the customer very well to be self-sufficient.
Cons
A final package of all knowledge transfer material would be great!
Likelihood to Recommend
I would highly recommend OneSource Virtual to any medium enterprise company that is looking to implement Workday. They have also been very helpful after our Go-Live with items that we didn't include in our implementation. Since they already knew our company so well, additional work was fast and easy. They were excellent when reporting progress to our Executive Team so project buy-in at the highest level was exceptional.
We use OneSource Virtual for their payroll administration services as well as their application management services. We also implemented their AP automation tool and absolutely love it!
Pros
They are service-oriented!
Innovative.
Reliable.
Cons
Change management.
Likelihood to Recommend
OneSource Virtual AP Automation took us a step beyond OCR by providing an in-application solution that automates our procure to pay process from intake to settlement.
