TrustRadius: an HG Insights company

Workspace ONE UEM

Score7 out of 10

93 Reviews and Ratings

What is Workspace ONE UEM?

VMware acquired Airwatch in 2014. Now from Omnissa, Workspace ONE is a Unified Endpoint Management (UEM) solution and is available in Standard, Advanced, Enterprise, and Advanced for VDI editions.

All in one Package for Enterprise Mobility - AirWatch

Use Cases and Deployment Scope

AirWatch has proven to be the best MDM solution our organization has adopted, serving over 100,000 users. It's highly effective and secure for managing emails, applications, and content, ensuring compliance across the organization. AirWatch is the primary tool we use to provide secure email access on external devices while maintaining compliance. It has effectively addressed key business challenges, such as enabling remote access to emails, calendars, contacts, and enterprise applications, making it an essential tool for our operations.

Pros

  • Enterprise application management - basically we can deploy the application under app catalog and end users can access these applications through their mobile devices after enrollment.
  • Content locker feature is one of the best features which I came across and it is widely used by any organization in order to manage all organization level content in it. It has many more features which we can explore and manage policies accordingly.
  • Admin Console, reporting services, accessing the public app through enterprise store, compliance policies, remote device wipe, passcode management these are major features which we can focus on and explore accordingly
  • Separate Inbox, contacts and calendar application for different OS. Boxer is their new application launch for emails on the device.

Cons

  • On-Premises solution is very slow compared to SAS and which is causing many issues while accessing emails on a device, server management, contacts sync issues, Reporting issue
  • AirWatch Inbox application was very buggy and created a lot of issue in our organization and it seems no one is happy with the performance AirWatch Inbox is giving.
  • It is very costly as per analysis provided by Gartner quadrant and for a small organization or for small user base it is not that much suitable.

Return on Investment

  • We now have over 100,000 users utilizing AirWatch, and the organization is performing exceptionally well in providing services to both VIP users and the broader user base. The solution has greatly enhanced our ability to manage and support users effectively.
  • In terms of ROI, the organization is fully satisfied with the service AirWatch provides, and there are plans to explore more features from VMware in the near future. Our next goal is to leverage cloud-based services, which will further enhance our capabilities.
  • Having a solution like AirWatch in place always creates a positive impact within the organization, allowing users to benefit from the full range of services provided. However, based on feedback, some users are dissatisfied with the enforcement of certain policies required for enrollment. Previously, the process was simpler, with users only needing to enter their ID and password to access emails on their devices. The additional steps in the current process have caused some frustration.

Alternatives Considered

BlackBerry Enterprise Mobility Suite

Other Software Used

BlackBerry Enterprise Mobility Suite

Quick Workspace ONE Unified Endpoint Management recap

Use Cases and Deployment Scope

Our search started with the need for a system to manage our mobile devices (security)policy wise.When we were researching solutions and their possibilities the search broadend to other features and a UEM solution instead of MDM. We decided to go with a solution that tightly integrates with our current IT suppliers and decided between Microsoft and VMWare. We mainly chose Workspace ONE Unified Endpoint Management because it had matured more as the Microsoft solutions at that time and was managable through one Pane of Glass. We used it to restrict our mobile devices with policies, deploy some standard app store apps and content locker to access internal fileservers.

Pros

  • Integrate with on-premises applications and fileshares
  • Restrict and manage mobile devices
  • Connect to third party solutions like Samsung Knox.

Cons

  • You need to install too many components on-premises
  • The portal is not really easy to use
  • The combination with other VMWare solutions is not simple

Most Important Features

  • Deploying security profiles to mobile devices
  • Deploying apps to mobile devices
  • Access files and applications on our internal network from the internet

Return on Investment

  • Workspace ONE Unified Endpoint Management provided us with opportunities to work beyond the limits of our internal network.
  • Workspace ONE Unified Endpoint Management didn't come cheap. Not everybody was allowed to use it.
  • Workspace ONE Unified Endpoint Management made us pass security audits on mobile devices.

Alternatives Considered

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

Other Software Used

Microsoft Endpoint Manager (Microsoft Intune + SCCM), Microsoft Azure Active Directory, TOPdesk

Easy management of corporate devices through Workspace ONE Unified Endpoint Management (UEM

Use Cases and Deployment Scope

Workspace ONE Unified Endpoint Management (UEM is a unified solution used by our IT teams to deploy and manage apps on our enterprise machines, including our Macbooks and Windows Laptops, as well as Android and iOS devices on which we use corporate apps such as emails and chat communicators. Workspace ONE Unified Endpoint Management (UEM works nicely to help install, configure and update these apps.

Pros

  • Works with all platforms - Windows, Mac, Android and iOS
  • Protects devices against attacks
  • Profiles and configuration can be easily changed remotely for all devices
  • In case the device is lost, wiping out the device is also very easy.

Cons

  • Onboarding new devices is not very intuitive
  • Some programmatic ways should be provided to manage devices
  • Installation of apps through the Workspace ONE Unified Endpoint Management (UEM master app is slower than the regular installing apps directly

Most Important Features

  • Works with all Platforms
  • Easy to integrate with BYOD devices as well
  • Managing app licenses is extremely easy through Workspace ONE Unified Endpoint Management (UEM

Return on Investment

  • Managing corporate and BYOD device endpoints has become extremely easy
  • Peace of mind with regards to data security - data can be wiped if device stolen
  • Managing app licenses for Workspace ONE Unified Endpoint Management (UEM has also become quite easy
  • Pushing new configuration is very seamless now

Alternatives Considered

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

Other Software Used

Microsoft 365, Google Authenticator

Average Application with Useful Feature Set

Use Cases and Deployment Scope

I use it multiple times a week to look at device information to assist with investigations and management. We use this to manage our corporate deployment of Iphones and managed applications. Currently it is used only for corporate owned devices. Some of the application we use transmit patient data and we desire to fully manage those devices.

Pros

  • Per app vpn
  • mass management
  • policy enforcement

Cons

  • Logging any sort device data
  • User experience in the console is not very intuitive
  • Sometimes policies are not clear as to how to implement and what is ultimatley affected on the device. Lack of clarity

Most Important Features

  • Being able to lock down devices
  • Controlling how the device is used
  • per app vpns

Return on Investment

  • We do not have effective logs of which user is using the device simply because during deployment we had incorrect information. Now user is always a generic user.
  • Meets compliance guidelines for our organization.
  • Secure device communication on our corporate networks.

Workspace ONE Unified Endpoint Management (UEM - An ultimate Modern UEM for All Devices and Use Cases

Use Cases and Deployment Scope

We have been used VMware WorkspaceWorkspace ONE Unified Endpoint Management (UEM in our organization as we required to manage all our Endpoint from single window irrespective of Desktop, Laptop, Mobile Devices, IoTs, Wearables etc. and also with OS like Windows, MacOS, ChromeOS, Linux, etc. After the deployment we achieved the management of all the devices very effectively and it has been reduced our time, cost, boost the productivity and seamless user experience.

Pros

  • Reducing the Cost
  • Productivity
  • User experience

Cons

  • GUI needs to make simple
  • Support for the Product
  • Need to support more different devices

Most Important Features

  • Automation and Sequencing
  • Insights and Visibility
  • Data and Application Protection

Return on Investment

  • Overall Product Experience - Positive
  • Support Structure - Negative
  • Product Features and Expertise - Positive
  • ROI - Positive

Other Software Used

BlackBerry Unified Endpoint Security (UES) Implementation by ThreatZERO, Absolute Control, Sophos Mobile