Good logistical efficiency accompanied with terrible cooperation style
Use Cases and Deployment Scope
Omnipack was our outsourcing partner for logistics (including warehousing, stock-taking, collecting, packaging, and shipping the products to end customers). Their system was directly linked to our e-commerce platform so that all the orders can be streamlined to the warehousing system live. The company was also receiving our incoming packages and doing the initial count.
Pros
- Timely sending of products to end customers.
Cons
- Communication with the client (our SPC was changed multiple times over just 2 years).
- Different strange positions were put on the invoices and it was difficult for us to understand them.
- We did not feel like we were treated as partners in this relation.
Most Important Features
- Warehousing.
- Sending out products to end customers.
- Stock counting.
Return on Investment
- Positive: when things were going smooth, Omnipack was very efficient and timely in sending out the orders to end customers.
- Negative: endless discussions about discursive invoicing, unclear processes, etc. led to inefficient utilization of our employees.
- In case us being late with the payment, Omnipack was stopping any activities and keeping our stock (we could not take even a part of it - even though the stock value was more than 10x the amount due).