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NueMD

Score8 out of 10

7 Reviews and Ratings

Top Performing Features

  • Automated appointment reminders

    Patients receive automated reminders via text, phone or email in advance of appointments to help decrease the number of no-shows.

    Category average: 7.8

  • Patient portal

    Patients can access important personal health information, such as medications, allergies and lab results, online through a secure website.

    Category average: 6.5

  • Fax integration

    This facilitates the sharing of information with other providers, and storing and distribution of documents.

    Category average: 6.4

Areas for Improvement

  • Mobile/tablet support

    The software is accessible via mobile or tablet devices.

    Category average: 6.9

  • Customization

    Users can tailor the software to best fit their practices or discipline, through features like custom fields, medical forms, chart templates, and/or macro buttons.

    Category average: 6.1

  • Patient billing

    The software can generate statements, send them to patients via mail or email, and process payments.

    Category average: 6.8

Needs improvement in some areas but does its job

Use Cases and Deployment Scope

We mainly use NueMD for scheduling patients and following up on the status of the patients. It's a really easygoing software to use... Adding patients into the database, creating the appointments and moving them around is pretty simple. Even with no training you can figure out how to use the program.

Pros

  • Entering patient's information
  • Creating Appointments
  • Editing appointments
  • Some reports are helpful

Cons

  • Reports
  • Copy and Paste information once the patient's info is saved
  • Copy and Paste information once the appointment is saved
  • More characters available in field for patient names.

Most Important Features

  • Adding basic patient info
  • Running certain reports
  • Scheduling features

Return on Investment

  • It makes it easier to train people on how to use due to it being simple
  • Helps keep track of past present and future visits
  • Complete customizable schedule for different providers

Other Software Used

Intelligent Medical Software Clinical, MINDBODY

NueMD was the right decision

Pros

  • The software is easy to use.
  • Someone with very little billing experience can easily learn to use it.
  • Reports are easy to run and there is a large variety.

Cons

  • The initial transition was challenging as it would have been with any software.
  • Some of the trainers seemed to lack experience with details of the program.
  • They were not familiar with some of the insurances in our local area and did not set them up correctly causing delays in payment.

Return on Investment

  • We are doing billing in-house for less than half the price of outsourcing.
  • Claims are being paid much more quickly and revenue is more predictable.
  • We have learned a great deal about how and why our claims may be rejected. When outsourcing, this was always a mystery.
  • After the initial transition, which took approximately 3 months, our revenue stream has increased about 15 percent over what it was with a full service outsourcing company.

Alternatives Considered

Allscripts Professional EHR and athenaClinicals

Other Software Used

NueMD

Simple!!!

Pros

  • Love how it keeps track of the patients
  • Self efficient
  • System really never crashed

Cons

  • Personally even working with other [products] I don't have any issue with it.

Return on Investment

  • Its easier to keep track on returned mail.

NueMD and Chiropractic

Pros

  • EHR Templates
  • Scheduling
  • Billing

Cons

  • Customer Service
  • Batch Billing
  • Modifying to fit particular needs

Return on Investment

  • Keep everything electronic
  • Faster billing
  • Great Reports

Alternatives Considered

AdvancedMD