Noshway

Score1 out of 10

1 Reviews and Ratings

What is Noshway?

Noshway is a food delivery software and clone script provider that caters to businesses in the restaurant, grocery, and food delivery industries. According to the vendor, Noshway offers customizable clone scripts for popular platforms like Deliveroo, Glovo, Zomato, Instacart, and Bigbasket, allowing entrepreneurs and startups to quickly enter the food delivery and online grocery market. Additionally, Noshway provides a food software solution aimed at streamlining operations and enhancing efficiency for restaurants, food delivery services, and online grocery businesses. This platform may also be suitable for software development companies and e-commerce businesses looking to expand into the food industry.

Key Features

Loyalty Program: According to the vendor, Noshway offers a loyalty program feature that incentivizes customers to choose your platform over competitors by offering rewards, discounts, and exclusive deals.

Import-Export: The vendor claims that Noshway provides an import-export addon that streamlines the process of adding menu items to your app by allowing you to easily import them in bulk. You can also export your menu items for easy management and updates.

Printer: Noshway allows you to connect your app to an ePOS printer, enabling automatic or manual order printing to improve order accuracy and efficiency.

Contactless Delivery: Noshway offers a contactless delivery option, according to the vendor, to ensure the safety of customers and delivery personnel. This feature aims to minimize physical contact and maintain social distancing during the delivery process.

Pre-Ordering: According to the vendor, Noshway enables customers to schedule food orders ahead of time, ensuring timely delivery or pickup. This feature caters to customers who prefer to plan their meals in advance.

Multilingual: Noshway supports multiple languages, allowing customers and restaurants to translate the app and panel into their preferred language for a user-friendly experience, as claimed by the vendor.

Table Reservation: Noshway provides a table reservation feature, according to the vendor, that allows customers to book a table by selecting the date and time directly through the app. This feature aims to streamline the table reservation process for restaurants and provide convenience for customers.

Gateways: According to the vendor, Noshway integrates multiple payment and SMS gateways as per your country, offering customers a variety of secure payment options.

Online Ordering: Noshway provides a comprehensive online ordering system, according to the vendor, that allows customers to place orders directly from the restaurant's website or mobile app. This system handles various order types, including delivery, takeout, and dine-in, while allowing restaurants to manage and track orders, update menus, and set delivery zones and fees.

Delivery Management: Noshway offers robust delivery management features, as claimed by the vendor, including real-time driver tracking, optimized delivery routes, and order status updates. Restaurants can set delivery zones, fees, and minimum order requirements to ensure accurate and profitable delivery services.

Categories & Use Cases

Restaurant Management

James Brien

CEO in Customer Service at Phuket Pizza (1-10 employees employees)

Use Cases and Deployment Scope

I contracted one of my businesses with Noshway for food delivery and order management, and I regret it! - In my opinion...Do NOT trust them! After agreeing to terms and paying money, they delivered a half-solution (the same as they could freely demo) and nothing else, none of what they promised inclusive of KDS (kitchen), delivery driver app nor did they (after payment) engage in ANY communication with respect to two customisations I requested (in the contract - that I specifically wrote and ensured was specified, that the Noshway CEO signed, before said payment). It's been more than one month, the past 11 days absolutely no response from them (the CEO or the "project manager") by any means - call, text or email). This means I have not only wasted money but five weeks where I could have had my business setup with an app elsewhere. My conclusion from my experience is that they cannot deliver, they just signed off for the deposit, installed their standard script and called it a day. ZERO response means expect ZERO support and likely ZERO updates of any kind.

I considered known (advertised) features for my purpose (pizza) that was to cater to online orders, kitchen fulfilment, delivery and payment. Noshway delivered just their standard ordering-menu system and that's all. I chose it because it could (apparently) cater to languages too (albeit I would have to enter every single word of translation myself) and I still have no idea how an order placed in another language would be read in the kitchen-fulfilment stages. I just could not get later stage questions answered. What is delivered is disappointing for me, I sought (and clearly described it) a complete system and not just a website that could take orders (with all else missing). The system was script based, installed on my server/host (not cloud). My next choice will be for a cloud solution from a more reputable provider. FYI: I explicitly stated that as long as they delivered as agreed, I would give a glowing reference per my brand; they chose to misrepresent and under-deliver. Genuinely disappointing at best.

Pros

Take your deposit
Contract without the intention of following through
Convince you that they can provide what you need

Cons

Communicate faithfully and honestly... communicate at all?
Never leave a customer waiting more than 10 days for a reply!
In my opinion, Stop lying to people, some will actually dedicate time to honestly reviewing their experience... and as you can tell, I am here trying to prevent others from being ripped off by Noshway.
Provide what you agree to provide, don't misrepresent.

Return on Investment

NEGATIVE > They have cost me thus far 5 weeks where I could have had a real app from another provider in place, in my business.
I paid real money for a half-baked solution that does not meet the terms of our agreement. Refund? yeah right.
Sorry, nothing positive beyond the initial conversations and agreement signing other than I did get half of what was promised. Still useless to me for my purpose and not what was expected.