What is Gainsight Customer Education, now part of skilljar?
Gainsight Customer Education, formerly Northpass, is a Software-as-a-Service (SaaS) learning platform for training customers and partners. It can be used to train customers on products, resellers on features and benefits, and service organizations on maintenance procedures.
Categories & Use Cases
Media
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Top Performing Features
Course catalog or library
Learning content is organized into a course catalog or browsable library.
Category average: 8.3
Course authoring
Users can develop and assemble online learning content.
Category average: 8.5
Player/Portal
Students or employees can engage with content and take courses using this interface, which may be called a player or portal.
Category average: 7.8
Areas for Improvement
Learning reporting & analytics
Provides insights into course completion, engagement with learning content, etc.
Category average: 8.1
Social learning
Includes features for collaboration and knowledge sharing among peers.
Category average: 7
Compliance management
Users can identify potential risks and ensure that requirements are met and that certifications are up to date.
Category average: 8.4
