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Network Solutions

Score1.3 out of 10

11 Reviews and Ratings

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What is Network Solutions?

Network Solutions is a website domain name registration service.

Categories & Use Cases

Reviews

What users are saying about Network Solutions.
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Network Solutions is no longer a safe bet -- shoddy service and dishonest

Verified User
Executive in Corporate (1001-5000 employees employees)

Use Cases and Deployment Scope

We have used Network Solutions as our domain registrar, hosting service and email provider for over 20 years.

Pros

  • Can't think of a thing since combining with web.com

Cons

  • From experience, they respond when they say they will - they say "24-48" hours but problems take weeks to resolve
  • I believe they don't put service reps in the position of lying to your customers - give them access to accurate information
  • Give access to senior level support instead of just having text service reps that don't have access to information or ability to actually fix anything.

Most Important Features

  • None because they no longer provide them.

Return on Investment

  • We are now weeks behind on our opening and Network Solutions could not care less.
  • Network Solutions have taken hours and hours of my time, when I can least afford to waste it.

Network Solutions: Domain Names, Email, WebForwarding, & DNS Pointing

Incentivized
Mark LinkhorstView profile
Owner at 420EDC (1-10 employees employees)

Pros

  • Email
  • DNS Management
  • Free Open Source web solutions
  • Web Hosting
  • Web Forwarding

Cons

  • Support for Free Open Source 3rd party products you have to pay for the help
  • Calling Network Solutions during busy periods can lead to an overflow center which isn't as helpful as the domestic support centers
  • Pricing could be more competitive on domain name registration
  • Email boxes could have a larger capacity without having to pay for more space

Return on Investment

  • Using Network Solutions has had a positive impact on ROI
  • Depending on the domain, it can cost as little as $70 for email, web forwarding and domain registration for a year, less if you don't need the forwarding.

Usability

Alternatives Considered

GoDaddy and Bluehost

Other Software Used

ShipStation, BigCommerce, Mailchimp

Avoid if at all possible

Incentivized
Verified User
Technician in Information Technology (11-50 employees employees)

Use Cases and Deployment Scope

We have used Network Solutions to register and manage domains for our client websites. As applicable, we manage client zone files for DNS for the domains there to keep their various services running as well as provide security for email and any other services they use. We have also taken on some legacy client sites hosted with Network Solutions.

Pros

  • Editing zone files can be easier than some DNS services.
  • Transfers perform consistently.
  • Uptime is good.

Cons

  • Advertisements for more services throughout the use of their dashboard.
  • Transfers have unnecessary extra delays built in.
  • Security options are generally poor for a domain registrar.
  • More expensive than most competition.
  • Core transfer functions (e.g. unlocking) sometimes don't work.
  • Support is very poor for an industry with generally poor support.

Most Important Features

  • Domain registration
  • DNS hosting
  • Domain transfers

Return on Investment

  • Huge time sink for routine activities.
  • Higher direct costs than competitors with similar or better features.
  • Poor service leading to even more expense of time on the user's side.

Alternatives Considered

GoDaddy, Bluehost and Google Domains

Other Software Used

Gusto, SteamVR, Coinbase

Network Solutions: Not the Solution for Me

Incentivized
Chris PutnamView profile
Senior Web Developer in Research & Development at WebpageFX (51-200 employees employees)

Pros

  • They do appear to have very low INTRODUCTORY prices on many of their services.

Cons

  • User interface for service management: their interfaces for DNS management especially are quite buggy, but across the board, it's clunky and outdated.
  • Support: I can't remember any good experience I've ever had with their support.
  • Reliability: I've experienced frequent issues with DNS and hosting reliability.

Return on Investment

  • Poor reliability has impacted sites and services.
  • Poor support has led to wasted time and poor results.
  • Buggy interface has wasted time and caused issues.

Alternatives Considered

GoDaddy, Bluehost, HostGator and Liquid-Web

Other Software Used

HostGator, Liquid-Web, GoDaddy

Network Solutions is affordable and works great

Incentivized
Verified User
Administrator in Information Technology (51-200 employees employees)

Use Cases and Deployment Scope

We use Network Solutions to host our domains. This covers a few domains, security, safety, whosit and various domain related services. We use it daily. Network Solutions is easy to use and comparatively cost effective. The website is easy to use and cloud based.

Pros

  • website based
  • easy set-up
  • easy to reach customer service

Cons

  • website does not work well with certain browsers (Safari, Firefox)
  • sometimes pushy upgrade and additional services emails
  • auto billing cycle alignments (had to call to get figured out)

Most Important Features

  • easy to navigate
  • affordable

Return on Investment

  • users can visit our website
  • never had issues
  • domain works correctly with other services (google)

Alternatives Considered

Squarespace, GoDaddy and Bluehost

Other Software Used

Google Drive, Microsoft 365 (formerly Office 365), Zoom, Catapult QMS, from Magaya, Adobe Acrobat DC