#1 most frequent
Canada
40.0%2 installations of 5
What is NetSupport Manager?
NetSupport Manager is a remote control and support software solution designed to meet the needs of IT teams. According to the vendor, it offers seamless remote access and real-time management capabilities for critical systems, servers, and IT users. This versatile solution is said to be suitable for businesses of various sizes, including small enterprises and large corporations. It is utilized by professionals and industries such as Information Technology & Services, Retail, Food Production, Education, and Government.
Categories & Use Cases
Product Demos
Top Performing Features
Screen sharing
Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.
Category average: 9.3
File transfer
Securely exchange files with remote computer without having to use email or FTP.
Category average: 8.6
Instant message
Ability for administrator to communicate via instant message with remote user.
Category average: 7.2
Areas for Improvement
Annotations
Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.
Category average: 6.6
Monitoring and Alerts
Monitor CPU usage, memory utilization to proactively address issues. Receive alerts indicating attention needed.
Category average: 6.9
Multi-platform remote control
Ability to remotely connect to multiple operating systems (Windows®, Mac OS® and Linux®).
Category average: 6.5
Who Buys & Uses NetSupport Manager
#2 most frequent
United States of America
40.0%2 installations of 5
#3 most frequent
United Kingdom of Great Britain and Northern Ireland
20.0%1 installation of 5
Screen remote & Controlling System
Pros
- It's a robust corporate remote support tool for admin.
- Admin can deploy an installation in the background without knowing a client.
- For those who frequently forget their password, you can access it in glimpse & take total control of it.
Cons
- The only cons are that it's hard to access other networks besides the internal one of the organization like how TeamViewer works.
Return on Investment
- It allow's us to update apps instantly
- It gives user quick response to overcome headache issues
- It's saves crucial time from both ends
Other Software Used
Radmin Remote Administrator, VNC Connect