NetDocuments Reviews & Insights

Score10 out of 10

35 Reviews and Ratings

Community insights

TrustRadius Insights for NetDocuments are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Efficient Document Management: Several users have praised NetDocuments for its efficient document management capabilities. They have mentioned that the software allows them to easily store, organize, and retrieve their documents in a streamlined manner. This has helped improve productivity and save time for many reviewers.

Collaboration Features: Many users appreciate the collaboration features offered by NetDocuments. They have mentioned that the software enables seamless collaboration among team members, allowing them to work on documents simultaneously and track changes made by others. This has greatly enhanced teamwork and facilitated real-time collaboration.

User-Friendly Interface: Numerous reviewers have commended NetDocuments for its user-friendly interface. They have stated that the software is intuitive and easy to navigate, making it simple for both new and experienced users to adopt. The clean design and well-organized layout have received positive feedback from several customers, who find it visually appealing and conducive to efficient workflow management.

NetDocuments Reviews

2 Reviews

Legal

NetDocuments Warning. Read before you buy.

Rating: 1 out of 10

Incentivized

October 14, 2025

Use Cases and Deployment Scope

We switched to NetDocuments when they bought Worldox. We were highly satisfied with Worldox, but were told that support for Worldox would be ending in the near future. We currently use as our Document Management System.

Pros

Document security

Cons

In my opinion, VERY Expensive. You can not find documents without OCR. OCR doubles your storage cost as they save the OCRd document as a second version.
In my experience, very annoying latency, even when trying to preview documents. As a result, folks in my office often try to save locally as opposed to storing in the cloud.
I orginally signed up for NDMax. However, it would only process one document at a time. I am not a transactional firm, so, in my opinion, this was essentially worthless.

Likelihood to Recommend

If you’re looking for nothing more than an overpriced vault to store your files, then NetDocuments might fit the bill. But if you expect efficiency, transparency, and true document management, I strongly suggest looking elsewhere. I currently pay nearly $30,000 a year — and that’s without NDMax or any AI features. One major reason for this staggering cost? In my experience, to make your documents searchable, you’re forced to purchase double the storage for OCR. Without OCR, in my opinion, the platform is essentially useless, since you can’t reliably find your files through search. Shockingly, in my case, this critical detail was never disclosed to me until after I signed the contract. Performance is another major flaw. In my opinion, latency is painfully obvious — even in preview mode. In practice, this means you must download every document to your local machine just to review it. That not only slows everything down but, I feel, it undermines the very purpose of having a secure, cloud-based system in the first place. Until NetDocuments addresses these fundamental issues of cost, transparency, and usability, my advice is simple: stay far away.

Jim Malek

Member in Legal at Malek & Malek (Law Practice, 11-50 employees)

Vetted Review

2 years of experience

Why do you need NetDocuments in your office?

Rating: 9 out of 10

Incentivized

August 22, 2016

Use Cases and Deployment Scope

We use Netdocuments as a virtual filing cabinet. Almost of all of our attorneys, all of the legal assistants, paralegals, and some of the administration use Netdocuments for saving, organizing, and securing documents.

Pros

File Organization. Netdocuments is a great tool to neatly organize your virtual files and separate them by workspaces (matters). Each workspace contains folders (document types) that can be customized according to users' needs and preference.
Searching your data base. All the documents and emails saved in Netdocuments are searchable. The search feature works great.
Cloud based document management system. Simply put, Netdocuments can be accessed from ANY web-enabled device. This is becoming more and more important in the age of satellite offices, working on-the-go, and telecommuting.
Disaster preparedness. Should something happen to your office, your documents are safe, secure and accessible.
Seamless integration with Microsoft Applications. Netdocuments provides users with Microsoft applications integrations that can be easily installed on each individual machine.
Support. There is an extensive on-line help library which provides incredibly helpful articles with step-by-step instructions. If you cannot find solution on-line, telephone support is staffed by courteous and knowledgeable people.
Security. This is especially important for a law firm. A designated administrator can put in force workspace, folder, document, or profile-based security.

Cons

Delay. At times, there is a delay between saving a document into Netdocuments and actually seeing them in the appropriate workspace. Such a delay is caused by the system indexing the newly added file.
Netdocuments' servers slow down at times causing users to receive error messages. This can be quickly remedied, but can become a nuisance.

Likelihood to Recommend

Netdocuments works great in a law firm environment. Such features as ability to secure some documents and not others, quick and seamless integration with Microsoft Applications, and organization of the virtual files, make Netdocuments a great addition to any law firm looking to plant their feet firmly in 21st century.

Netdocuments would be useful for any company that needs to organize their virtual files, minimize paper, ensure its disaster preparedness, and enable their employees to work while outside of the office, would find Netdocuments to be a great solution.

Aleksandra Kagan-Alameda

Software Application Supervisor /Paralegal in Legal at Scarinci Hollenbeck, LLC (Law Practice, 51-200 employees)

Vetted Review

6 years of experience

View profile

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Why do you need NetDocuments in your office?

Rating: 9 out of 10

Incentivized

August 22, 2016

Use Cases and Deployment Scope

Pros

File Organization. Netdocuments is a great tool to neatly organize your virtual files and separate them by workspaces (matters). Each workspace contains folders (document types) that can be customized according to users' needs and preference.
Searching your data base. All the documents and emails saved in Netdocuments are searchable. The search feature works great.
Cloud based document management system. Simply put, Netdocuments can be accessed from ANY web-enabled device. This is becoming more and more important in the age of satellite offices, working on-the-go, and telecommuting.
Disaster preparedness. Should something happen to your office, your documents are safe, secure and accessible.
Seamless integration with Microsoft Applications. Netdocuments provides users with Microsoft applications integrations that can be easily installed on each individual machine.
Support. There is an extensive on-line help library which provides incredibly helpful articles with step-by-step instructions. If you cannot find solution on-line, telephone support is staffed by courteous and knowledgeable people.
Security. This is especially important for a law firm. A designated administrator can put in force workspace, folder, document, or profile-based security.

Cons

Delay. At times, there is a delay between saving a document into Netdocuments and actually seeing them in the appropriate workspace. Such a delay is caused by the system indexing the newly added file.
Netdocuments' servers slow down at times causing users to receive error messages. This can be quickly remedied, but can become a nuisance.

Likelihood to Recommend

Aleksandra Kagan-Alameda

Software Application Supervisor /Paralegal in Legal at Scarinci Hollenbeck, LLC (Law Practice, 51-200 employees)

Vetted Review

6 years of experience

View profile