Net2Phone

We switched to Net2Phone as our first internet phone service ever and it has been a pleasure to have such simplicity with a phone company. Easy installation and set-up, and easy use. The best part is the phone app, which allows us to set up ring groups--allowing our desk phone to rollover to our private cell phones, and with the app, for the phone to know and display that it is a business call coming in before deciding to answer it. It is great to be able to use a cell phone as an extension of the business phone, with all the same functions, voicemail, etc.

• Having a predictable, constant monthly charge is a blessing, vs varying charges, makes it easy to budget overhead.
• Having the ease of control in our own hands for changing company and individual settings saves time and effort.

Basecamp, HubSpot CRM, QuickBooks Online

We eliminated physical phones and implemented remote technologies to reduce the down times in operational duties. Making this decision helpes the company to increase our reliability and trust when natural disasters, abroad travelling, remote assistance, absentism not doesn't even hurt the operation. Glad to use Net2Phone for the last 6+ years and will definitely continu doing so.

• Awesome reduction on local costs for telefony
• Negative, not as many to even mention them

Genesys Cloud CX, Avaya Call Center Elite and NICE CXone

Microsoft 365, AnyDesk, TeamViewer

With its budget-friendly prices and good audio quality, when I've had to call customer support, they were helpful, and simple, clean software with all the features small/medium businesses require, it's one of the most cost-effective options I've found for my business.

• A great user experience and easy to use interface.
• Despite the low monthly costs, the quality of the calls is excellent.
• For those who do not use Microsoft phone software, this can be problematic.

Zoom

Zoom

We use Net2Phone as our primary source for out and inbound calling. We also use them for video meetings.

• Hard to quantify.
• We seem to get more clear voice mails
• The ability to get an email when you miss a call and can access your voice mail from anywhere helps with managing time

Microsoft 365

If we see Net2Phone at our level , its one of the best VoIP application whereas it not only gives you the VoIP calling but a lot of features like integeration with other applications like Teams/Zoho etc , Remote access, web calling and much more. It was difficult to manage and support users remotely as we are in MS projects, but after using it our life changed and instead of using multiple apps we can now use same app to talk to user & support remotely along with other usable features. I don't think any other VoIP app is having so many features in the market at single point.

• Reduced time of support to our users
• Problems if it hangs once and can be time consuming to restore you task in in between anything
• Not sure about ROI but for the organization it should have benn reduced as using only 1 application now instead of 2 or 3.

Zoom and GoTo Connect

GoTo Connect, Zoom, GoTo Meeting