Naylor AMS Reviews and Ratings

Users of Naylor AMS have successfully eliminated the tedious task of managing membership data through multiple Excel spreadsheets, resulting in significant time savings for staff. By centralizing membership information, users can easily access and update data, improving overall efficiency and accuracy. Additionally, Naylor AMS has been praised for its robust event registration capabilities, allowing users to seamlessly organize multi-day events with various paid activities and attendees. This feature streamlines the registration process and provides a comprehensive solution for managing event logistics.

Furthermore, users have found the website integration with Naylor AMS to be seamless, enabling them to provide a cohesive online experience for members. With this integration, users can effortlessly sync member data between their website and Naylor AMS system, simplifying membership management and enhancing member satisfaction. The onboarding support provided by Naylor AMS has also been commendable, facilitating a smooth transition from custom-built solutions and other association management software platforms. Customers appreciate the quick implementation process and knowledgeable support team who address challenges faced during data conversion and provide timely assistance.

Despite these positive experiences, some users have encountered challenges with limitations on both the database and website side of Naylor AMS. This has required them to develop workarounds or accept certain constraints imposed by the software. Additionally, there have been mixed reviews regarding the customer service experience, with some users finding it outstanding while others feeling like they are bothering customer service representatives. Furthermore, issues with event registration have arisen for some users, impacting attendee numbers and potentially jeopardizing venue agreements. However, Naylor is actively working on continuous improvements based on user feedback, including enhancing website templates and email campaign capabilities to provide a more modern and robust offering.