Narvar Reviews & Insights

Score8 out of 10

9 Reviews and Ratings

Community insights

TrustRadius Insights for Narvar are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy Integration: Several users have found Narvar easy to integrate into their existing systems, allowing for a smooth implementation process. They appreciated the built-in hub provided by Narvar, which simplified the integration process and saved them time.

Improved Customer Experience: Many reviewers mentioned a significant improvement in customer experience after implementing Narvar's Returns platform. They found it easy to use and praised the helpfulness of Narvar's customer success team in guiding them through the process. The user-friendly interface of the Returns platform made it seamless for customers to initiate returns, resulting in a positive post-purchase experience.

Personalized Support: Users have appreciated the personalized support and follow-ups from Narvar's customer success team. They found them attentive and easy to work with, both during implementation and ongoing usage. The dedicated assistance provided by the customer success team ensured that any issues or questions were promptly addressed, enhancing overall satisfaction with Narvar's services.

Narvar Reviews

5 Reviews

Customer Service

Narvar is the PERFECT tool for any business!

Rating: 10 out of 10

Incentivized

May 6, 2022

Use Cases and Deployment Scope

Narvar is an amazing and easy-to-use tool that we implemented to provide more robust shipping, delivered, and delayed status notifications to our customers regarding their recent orders! Not only can you track analytics, but you can also make the pages as dynamic as you want to create a completely different way to educate customers on the pages they frequent most.

Pros

Shipping updates
Marketing
Education

Cons

More robust analytics
Tips & tricks on how to be most successful

Likelihood to Recommend

I cannot think of a scenario where this wouldn't be beneficial. This has not only helped us communicate with our customers and educate them in areas where we may not get to but it also helps create a more unified brand experience. This tool is perfect for any brand, no matter the size!

Melanie Corrigan

Director of eCommerce & Marketing in Marketing at BIOHM Health (Health, Wellness and Fitness, 11-50 employees)

Vetted Review

2 years of experience

Solid yet expensive post-purchase solutions

Rating: 6 out of 10

Incentivized

March 29, 2022

Use Cases and Deployment Scope

At my previous company, Narvar powered post-purchase order tracking and returns. The returns solution is the best solution they have. It helped reduce return call volume significantly. Narvar has extremely customer-friendly solutions at a steep cost. They have many competitors that are less expensive.

Pros

Returns solution.
Customer success.
Innovative solutions.

Cons

Pricing is much more expensive than competitors.
UI Design is often lacking.

Likelihood to Recommend

If you are having issues with returns, Narvar offers a great solution. The other solutions are nice-to-haves, but not must-haves. Their pricing is on the higher end.

Verified User

Director in Corporate (Consumer Goods company, 201-500 employees)

Vetted Review

6 years of experience

Great For Branded Post-Purchase Experience

Rating: 8 out of 10

Incentivized

October 17, 2019

Use Cases and Deployment Scope

Our Ecom team manages the setup and marketing aspects of Narvar, but the end product is used by Customer Service as well, since it provides shipping estimates for customers and customer feedback for the team. Instead of the generic UPS/Fedex/Shipping Courier tracking number landing page, Narvar provides a branded landing page that allows us to drive purchasers back to the site and a smoother experience.

Pros

Easy to read estimated delivery date and text notification opt-in reduces customer frustration.
Ability to capture customer feedback on shipping experience.
Ability to drive customers back to the site for potential repurchase

Cons

Adding other functionality beyond the basic technology can be costly for a small to medium business. Narvar's grown rapidly since we started using them and their baseline costs for add-ons are out of our price range for post-purchase/returns.

Likelihood to Recommend

If you're not on a platform that has a branded post-purchase landing page or in-email estimated delivery date script, Narvar provides this experience. It's a nice-to-have for any brand that wants to provide a seamless, branded shopping experience for their customers. Narvar's grown rapidly and it seems they are increasing costs, which may be prohibitive and hard to justify for smaller companies.

Vivienne So

Senior Manager of Ecommerce at Frette (Luxury Goods & Jewelry, 51-200 employees)

Vetted Review

4 years of experience

Narvar Honest Review

Rating: 9 out of 10

Incentivized

March 7, 2018

Use Cases and Deployment Scope

We used Narvar's tracking & returns features. The tracking gave our customers a much better experience from a UX perspective. Prior to Narvar we just linked customers to the FedEx or UPS page; not a great experience.

Pros

Their client success team is pretty attentive & helpful.
Ease of using the tool.
UX Design of the platform tools

Cons

Client success proactively providing metrics & “checking in” with clients; not just when there’s an issue.

Likelihood to Recommend

Great for giving customers an easy to use, online method of tracking orders or initiating a return.

Verified User

Director in Corporate (Apparel & Fashion company, 501-1000 employees)

Vetted Review

2 years of experience

Turnkey eCommerce Shipment Tracking

Rating: 9 out of 10

Incentivized

November 6, 2017

Use Cases and Deployment Scope

The primary use of Narvar was to make both our online and in-store experience as consistent as possible. In the store, our customers were given white glove service with consistent messaging/branding. When you translate that to online, many times you lost control of how the user might communicate with you. In our situation, our users were given a FedEx tracking number to track their package. While the information was correct, the experience was lacking since the user just linked to FedEx.com. We lost all visibility and messaging with our user.

In order to correct this messaging issue with little IT resources, we looked to Narvar and their turn-key package tracking solution. Within one month, our users were given tracking information that was displayed/branded with our brand. Additionally, we had the ability to continue the conversation with future recommends and ratings/reviews.

Pros

Narvar offered us a turn-key solution that we had up and running in less than a month.
Narvar offered several out of the box widgets (solutions) to help build/customize content (calendar view, milestone icons, SMS messaging and personalize content based on items purchased).
Narvar's solution is scalable/expandable to include returns (once we are ready).

Cons

Narvar could do a better job at keeping in touch with their custom and informing them on ways to improve their experience. Many times, I had to be the one to reach out.
Monthly review meetings were often missed with limited reporting. Narvar finally created a reporting dashboard which helped eliminate the need for frequent meetings.

Likelihood to Recommend

If you are an e-commerce retailer that needs out of the box functionality to enhance your shipment tracking, then I highly recommend Narvar. The monthly spend far out weighs the cost of having an internal team build this out --- not to mention the time it takes to spin the solution up.

Correy Honza

Director of eCommerce in Marketing at Healthgrades (Retail, 501-1000 employees)

Vetted Review

2 years of experience

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