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Narvar Manufacturing Reviews & Insights

Score8 out of 10

9 Reviews and Ratings

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Community insights

TrustRadius Insights for Narvar are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy Integration: Several users have found Narvar easy to integrate into their existing systems, allowing for a smooth implementation process. They appreciated the built-in hub provided by Narvar, which simplified the integration process and saved them time.

Improved Customer Experience: Many reviewers mentioned a significant improvement in customer experience after implementing Narvar's Returns platform. They found it easy to use and praised the helpfulness of Narvar's customer success team in guiding them through the process. The user-friendly interface of the Returns platform made it seamless for customers to initiate returns, resulting in a positive post-purchase experience.

Personalized Support: Users have appreciated the personalized support and follow-ups from Narvar's customer success team. They found them attentive and easy to work with, both during implementation and ongoing usage. The dedicated assistance provided by the customer success team ensured that any issues or questions were promptly addressed, enhancing overall satisfaction with Narvar's services.

Narvar Reviews

3 Reviews
ManufacturingApparel & Fashion1Consumer Goods1Luxury Goods & Jewelry1

Solid yet expensive post-purchase solutions

Rating: 6 out of 10
Incentivized

Use Cases and Deployment Scope

At my previous company, Narvar powered post-purchase order tracking and returns. The returns solution is the best solution they have. It helped reduce return call volume significantly. Narvar has extremely customer-friendly solutions at a steep cost. They have many competitors that are less expensive.

Pros

  • Returns solution.
  • Customer success.
  • Innovative solutions.

Cons

  • Pricing is much more expensive than competitors.
  • UI Design is often lacking.

Likelihood to Recommend

If you are having issues with returns, Narvar offers a great solution. The other solutions are nice-to-haves, but not must-haves. Their pricing is on the higher end.
VU
Verified User
Director in Corporate (Consumer Goods company, 201-500 employees)
Vetted Review
Narvar
6 years of experience

Great For Branded Post-Purchase Experience

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

Our Ecom team manages the setup and marketing aspects of Narvar, but the end product is used by Customer Service as well, since it provides shipping estimates for customers and customer feedback for the team. Instead of the generic UPS/Fedex/Shipping Courier tracking number landing page, Narvar provides a branded landing page that allows us to drive purchasers back to the site and a smoother experience.

Pros

  • Easy to read estimated delivery date and text notification opt-in reduces customer frustration.
  • Ability to capture customer feedback on shipping experience.
  • Ability to drive customers back to the site for potential repurchase

Cons

  • Adding other functionality beyond the basic technology can be costly for a small to medium business. Narvar's grown rapidly since we started using them and their baseline costs for add-ons are out of our price range for post-purchase/returns.

Likelihood to Recommend

If you're not on a platform that has a branded post-purchase landing page or in-email estimated delivery date script, Narvar provides this experience. It's a nice-to-have for any brand that wants to provide a seamless, branded shopping experience for their customers. Narvar's grown rapidly and it seems they are increasing costs, which may be prohibitive and hard to justify for smaller companies.
VS
Vivienne So
Senior Manager of Ecommerce at Frette (Luxury Goods & Jewelry, 51-200 employees)
Vetted Review
Narvar
4 years of experience

Narvar Honest Review

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We used Narvar's tracking & returns features. The tracking gave our customers a much better experience from a UX perspective. Prior to Narvar we just linked customers to the FedEx or UPS page; not a great experience.

Pros

  • Their client success team is pretty attentive & helpful.
  • Ease of using the tool.
  • UX Design of the platform tools

Cons

  • Client success proactively providing metrics & “checking in” with clients; not just when there’s an issue.

Likelihood to Recommend

Great for giving customers an easy to use, online method of tracking orders or initiating a return.
VU
Verified User
Director in Corporate (Apparel & Fashion company, 501-1000 employees)
Vetted Review
Narvar
2 years of experience