#1 most frequent
United States of America
83.3%5 installations of 6
What is N-able Take Control?
N-able™ Take Control is a cloud-based remote control solution for MSPs, to access & troubleshoot end devices. With support for Windows®, Mac®, and Linux® machines, MSPs can work from these or iOS® or Android® devices with the N-able native app.
Categories & Use Cases
Media
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Screenshot of N-able Take Control Dashboard
Top Performing Features
Initiate remote control from mobile
Mobile application for remote controlling computers from mobile device (iOS, Android)
Category average: 7.6
Session record
Ability to record session for training purposes.
Category average: 6.8
Annotations
Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.
Category average: 6.6
Areas for Improvement
Centralized management dashboard
Dashboard to facilitate management of users, permissions, licenses etc.
Category average: 7.5
Monitoring and Alerts
Monitor CPU usage, memory utilization to proactively address issues. Receive alerts indicating attention needed.
Category average: 6.9
Access to sleeping/powered-off computers
Remote access and troubleshooting of out-of-band computers.
Category average: 5.5
Who Buys & Uses N-able Take Control
#2 most frequent
Canada
16.7%1 installation of 6
Allows for quick simple management of your systems.
Use Cases and Deployment Scope
We use N-able Take Control to monitor and maintain our servers as well as workstations. It also enables us to remotely control those systems, which really comes in handy.
Pros
- Patch management
- Remotely view screens
- Viewing the health status of systems
Cons
- The interface feels "busy" and "messy"
- Patch management needs to be more reliable... As in us admins need to be able to view the progress of patch installations
- Allow for the installation of any apps (.msi, .exe, etc) by uploading the installation file(s).
Return on Investment
- It saves a lot of time
Usability
Other Software Used
SmartDeploy, CrowdStrike Falcon
N-able Take Control
Use Cases and Deployment Scope
N-able Take Control allows myself the ability to take control of any PC within my organization in order to trouble shoot or monitor usage of the PC. Cases such as Malware , Software malfunction or even training gives me total control of the PC to isolate and see what the issue is.
Pros
- Complete Control of Remote PC within an organisation
- Easy File Transfer
- Remote Registry Access
- Remote Command Prompt Access
- Complete System Info of Remote PC including processes drives etc
Cons
- Limit User access with Additional password controls and Logs on high level functions such as Registry and CMD changes
Return on Investment
- Efficiency in control
- Isolate problems before they occur
Alternatives Considered
AnyDesk, Eset Endpoint Encryption and Kaspersky Endpoint Detection and Response Expert
Other Software Used
TeamViewer, AnyDesk, TestComplete
Great help desk tool that really brings remote access together, with a few caveats
Pros
- Huge feature set.
- Relatively reliable connection when connected via P2P.
- Clear, high quality image.
Cons
- Performance on low-end machines.
- Verbosity when changing stream quality.
- File manager needs improving, dragging files causes graphical issues.
- Connection time needs to be reduced.
- Ability to adjust re-connection time.
- Integration with more password-storage applications.
- Screen blanking is buggy in some instances and makes the session unusable.
Return on Investment
- Ability to access machines and get important live data without contacting a client, saving time.
Alternatives Considered
LogMeIn Central
Other Software Used
SolarWinds N-central, ConnectWise Manage, ConnectWise Control (formerly ScreenConnect)
Takle Control enables you to take back control
Use Cases and Deployment Scope
We use Take Control to remotely support our MSP clients, it integrates seamlessly with our RMM platform and allows a quick high performance remote connection to servers and workstations. Biggest improvement over our previous solution is the ability to paste passwords in all scenarios with a dedicated key combo, and with long complex passwords being normal this is a life saver.
Pros
- Pasting text regardless of remote systems state (i.e UAC)
- dynamic resize of viewer window, remote resolution always fits on viewer
- reconnection after reboot
- file transfer via std key combos
Cons
- in some scenarios a failed connections will prompt if you want to update proxy details
- clear text is disabled for while connection is active, this sometimes causes end user concern.
Return on Investment
- We we're able to bundle Take Control into our RMM pricing removing the need to pay for a separate system and maintain its intergration
- Remote access is only a click away saving our techs time
- Reliable connection mean issues are resolved without having to 'fix' the remote access first
Alternatives Considered
TeamViewer and ConnectWise Control
N-Able Take Control is the clear choice for my company
Use Cases and Deployment Scope
Our company uses Take Control to manage end-user devices, and monitor them for potential issues.
Take control allows us to seamlessly take control over user devices upon request in a matter of minutes, to assist and correct any problems they're having remotely. Thus, allowing them to get back on track in no time.
Take control allows us to seamlessly take control over user devices upon request in a matter of minutes, to assist and correct any problems they're having remotely. Thus, allowing them to get back on track in no time.
Pros
- Remote Control of User End Devices
- Remote Management of User End Devices
- Remote monitoring of user End Devices.
Cons
- Updates (To N-Able Take Control)
- User End device management options
- User End device monitoring options and filtering
- UI/UX
Return on Investment
- Quick user device access
- Quick problem resolution
- Higher productivity
Alternatives Considered
GoTo Resolve
Other Software Used
GoTo Resolve, AnyDesk, Chrome Remote Desktop
