N-able Take Control

Score8.8 out of 10

42 Reviews and Ratings

What is N-able Take Control?

N-able™ Take Control is a cloud-based remote control solution for MSPs, to access & troubleshoot end devices. With support for Windows®, Mac®, and Linux® machines, MSPs can work from these or iOS® or Android® devices with the N-able native app.

Categories & Use Cases

Media

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Initiate remote control from mobile
Mobile application for remote controlling computers from mobile device (iOS, Android)
Category average: 7.6
Session record
Ability to record session for training purposes.
Category average: 6.8
Annotations
Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.
Category average: 6.6

Centralized management dashboard
Dashboard to facilitate management of users, permissions, licenses etc.
Category average: 7.5
Monitoring and Alerts
Monitor CPU usage, memory utilization to proactively address issues. Receive alerts indicating attention needed.
Category average: 6.9
Access to sleeping/powered-off computers
Remote access and troubleshooting of out-of-band computers.
Category average: 5.5

Verified User

Administrator in Information Technology (51-200 employees employees)

Use Cases and Deployment Scope

We use N-able Take Control to monitor and maintain our servers as well as workstations. It also enables us to remotely control those systems, which really comes in handy.

Pros

Patch management
Remotely view screens
Viewing the health status of systems

Cons

The interface feels "busy" and "messy"
Patch management needs to be more reliable... As in us admins need to be able to view the progress of patch installations
Allow for the installation of any apps (.msi, .exe, etc) by uploading the installation file(s).

Return on Investment

It saves a lot of time

Usability

Other Software Used

SmartDeploy, CrowdStrike Falcon

Mohammed Mitha

CTO (Chief Technical Officer) in Information Technology at CK Services (11-50 employees employees)

Use Cases and Deployment Scope

N-able Take Control allows myself the ability to take control of any PC within my organization in order to trouble shoot or monitor usage of the PC. Cases such as Malware , Software malfunction or even training gives me total control of the PC to isolate and see what the issue is.

Pros

Complete Control of Remote PC within an organisation
Easy File Transfer
Remote Registry Access
Remote Command Prompt Access
Complete System Info of Remote PC including processes drives etc

Cons

Limit User access with Additional password controls and Logs on high level functions such as Registry and CMD changes

Return on Investment

Efficiency in control
Isolate problems before they occur

Alternatives Considered

AnyDesk, Eset Endpoint Encryption and Kaspersky Endpoint Detection and Response Expert

Other Software Used

TeamViewer, AnyDesk, TestComplete

Kevin Hull View profile

RMM Systems Engineer/Exchange Admin in Information Technology at 3C Technology Solutions (51-200 employees employees)

Pros

Huge feature set.
Relatively reliable connection when connected via P2P.
Clear, high quality image.

Cons

Performance on low-end machines.
Verbosity when changing stream quality.
File manager needs improving, dragging files causes graphical issues.
Connection time needs to be reduced.
Ability to adjust re-connection time.
Integration with more password-storage applications.
Screen blanking is buggy in some instances and makes the session unusable.

Return on Investment

Ability to access machines and get important live data without contacting a client, saving time.

Alternatives Considered

LogMeIn Central

Other Software Used

SolarWinds N-central, ConnectWise Manage, ConnectWise Control (formerly ScreenConnect)

Verified User

Professional in Information Technology (1-10 employees employees)

Use Cases and Deployment Scope

We use Take Control to remotely support our MSP clients, it integrates seamlessly with our RMM platform and allows a quick high performance remote connection to servers and workstations. Biggest improvement over our previous solution is the ability to paste passwords in all scenarios with a dedicated key combo, and with long complex passwords being normal this is a life saver.

Pros

Pasting text regardless of remote systems state (i.e UAC)
dynamic resize of viewer window, remote resolution always fits on viewer
reconnection after reboot
file transfer via std key combos

Cons

in some scenarios a failed connections will prompt if you want to update proxy details
clear text is disabled for while connection is active, this sometimes causes end user concern.

Return on Investment

We we're able to bundle Take Control into our RMM pricing removing the need to pay for a separate system and maintain its intergration
Remote access is only a click away saving our techs time
Reliable connection mean issues are resolved without having to 'fix' the remote access first

Alternatives Considered

TeamViewer and ConnectWise Control

Verified User

Technician in Information Technology (201-500 employees employees)

Use Cases and Deployment Scope

Our company uses Take Control to manage end-user devices, and monitor them for potential issues.

Take control allows us to seamlessly take control over user devices upon request in a matter of minutes, to assist and correct any problems they're having remotely. Thus, allowing them to get back on track in no time.

Pros

Remote Control of User End Devices
Remote Management of User End Devices
Remote monitoring of user End Devices.

Cons

Updates (To N-Able Take Control)
User End device management options
User End device monitoring options and filtering
UI/UX

Return on Investment

Quick user device access
Quick problem resolution
Higher productivity

Alternatives Considered

GoTo Resolve

Other Software Used

GoTo Resolve, AnyDesk, Chrome Remote Desktop

LogMeIn Rescue

TeamViewer

ScreenConnect

N-able Take Control

What is N-able Take Control?

Categories & Use Cases

Media

Key Features

Top Performing Features

Initiate remote control from mobile

Session record

Annotations

Areas for Improvement

Centralized management dashboard

Monitoring and Alerts

Access to sleeping/powered-off computers

Reviews

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used

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