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MobileMonkey

Score8 out of 10

7 Reviews and Ratings

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What is MobileMonkey?

MobileMonkey, headquartered in Boston, offers their social media messaging marketing tool to marketers and agencies, featuring chatbots, landing page creation, integration with social ads, and an emphasis on Facebook. They offer a free plan and a paid plan with more advanced features (e.g. bot analytics, drip campaigns, etc.). MobileMonkey acquired ChattyPeople to extend their chatbot building capabilities.

Categories & Use Cases

Reviews

What users are saying about MobileMonkey.
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Messenger Bot for Startups

Incentivized
Ayo Bamgbose, Assoc CIPD, MScView profile
Social Media & Digital Marketing Educator in Professional Services at Social Media Design School (1-10 employees employees)

Pros

  • For small businesses on zero budget - provides a free.
  • A Facebook group community with peers and experts helping each other.

Cons

  • To integrate with a lot more business tools.
  • Slow with development of new features.

Return on Investment

  • It has saved me a lot of time in nurturing and generating need leads through other tools
  • Peace of mind in knowing that potential customers on Facebook are being acknowledged and directed to where they can gather more information on my products and services.

Alternatives Considered

ManyChat

Other Software Used

Panoply, Mendeley, Edmodo

MobileMonkey Review

Verified User
Administrator in Marketing (1-10 employees employees)

Pros

  • Connect with WordPress through their plugin
  • Good sequencing features (for drips only)

Cons

  • Terrible marketing ethics!
  • 6am phone calls to my cell trying to up-sell me
  • Spam galore! I have replied more than 5 times to be unsubscribed, yet they still spam me

Return on Investment

  • It has become a quick sunk-cost due to the amount of time I had to spend ignoring/blocking their unsolicited marketing/communication attempts.

Other Software Used

SEMRush, Moz, WordPress

Monkeying around with MobileMonkey

Incentivized
Verified User
Manager in Marketing (51-200 employees employees)

Pros

  • Mobile onkey is fun on your facebook page - it delivers customizable chats to people based on what you put in and segments you build
  • MobileMonkey can be placed on your website and not just your facebook page, which makes it a 2-1 product
  • It uses Facebook software which everyone is familiar with as a basis to the platform, making it really easy to visitors to use.

Cons

  • Integrations for lead gen -- right now there are no native integrations so while I can have the "semi AI" chat bot, I can't do a lot with the information it gathers from a prospect natively. I can try to use 3rd party integrations but it doesn't connect otherwise.
  • It ONLY uses Facebook messenger -- that means if someone is on your site and they're not logged into Facebook, they won't see the chatbot at all -- there is no backup
  • The reporting is pretty minimal, and it doesn't plug into anything else because of the lack of integrations.

Return on Investment

  • MobileMonkey has brought in no extra leads or engagement, so the monthly cost we've spent has not been recouped.
  • MobileMonkey is relatively easy to set up and install, so the up front investment is minimal
  • MobileMonkey has not had a measurable impact on conversion.

Alternatives Considered

Olark, Drift and Intercom

Other Software Used

Canva