TrustRadius Insights for Mixmax are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Helpful Platform for Email Tracking and Engagement: Users have found Mixmax to be a valuable platform for managing email tracking and engagement. Many reviewers appreciate the convenience of creating a centralized pool within their own email inbox, eliminating the need to transfer data to other systems.
Seamless Scheduling Integration: The scheduling integration in Mixmax receives high praise for its ease of use for email recipients. Several users mention that it only takes one click for recipients to schedule an event from a user-friendly meeting time list interface.
Intuitive and Well-Designed User Interface: The user interface of Mixmax is highly regarded for its exceptional design and intuitiveness. Numerous users find it effortless to learn the software and seamlessly incorporate it into their workflow.
I use Mixmax to remind me of email follow-ups with sales or communications with clients. It helps us stay organized and keep us on track with communications with our clients. We love how easy it is to use navigate and operate. Other than that we email each other and it helps us track and strategize our daily activities.
MixMax is great to keep track of customers' communication, when to follow up and when they're more responsive. This is conveniently included within the email provider (added as an extra email in the thread). I use the app on a daily basis for templates creation, any edits related, and to share them with the team; the templates resource also comes with metrics which is amazing for team alignment and for workflow updates. It also includes placeholders to facilitate rapport and to make emails more personalized without big efforts. Its UI is very intuitive even for newbies in the CRM world (*myself last year*)and when in need of help, there's a built-in tool to interact with their team. The resources are also extremely clear and helpful! MixMax was included in the toolkit of my company since I joined and it's still incredibly helpful to this day, even if we changed some internal processes. I highly recommend it.
Pros
Ready to go email templates
Email tracking masters
Open/Read/Clicked rates that are visibly pleasing
Cons
A preview of the template before sending it would be helpful
There are no shortcuts. These can be helpul
Likelihood to Recommend
Using shortcuts and previews in other CRM apps, I find that they can make the difference for MixMax to establish the product as a full leader, as the work can be concentrated all in one tool and one place only, instead of navigating between different tabs.
I use Mixmax for email campaigns to contact and groom over 5000 electrical contractors across the US. I set up email campaigns with customized cadences dependent on response rates. At the organization level, we use Mixmax integrated with Gmail to determine contact approaches with clients and potential clients. I personally use Mixmax to share availability with clients and automatically schedule meetings based on a clients' click and choice of my availability.
Pros
Mixmax availability - automatically invite any email listed.
Mixmax availability - scheduling on another linked calendar.
Custom Fields - require additional information when booking a meeting.
Cons
In window templates do not always populate when composing a new email via Gmail.
PDF preview is not always the best approach for sharing a PDF.
Mixmax web app is cluttered for a new user - takes a little time to understand where everything is located in the web app.
Likelihood to Recommend
Mixmax is very well suited for sharing calendar availability via email with a client. Multiple time blocks can be shared, and the bridge between Gmail and other colleagues allows you to hold a meeting time on calendars to prevent overbooking with colleagues. This is extremely helpful when scheduling a large call and juggling many people's schedules.
We use MixMax for email campaigning automation, tracking email read receipts, scheduling meetings through their miscellaneous email integrations, and for sending large batches of emails in integrals with certain templates. Mixmax also helps us track deal flow, basic statistics for deal flow, and making sure our other CRM software is in-sync with our email.
Pros
The scheduling integration is really easy for email recipients. It is quite literally one-click for them to schedule an event from a meeting time list interface.
The interface is extremely well-designed and intuitive across the board. This makes it really easy to learn their software and integrate it into your workflow.
Their pricing is *extremely* convenient for startups. Their "starter" plan is extremely affordable (currently $9/month/user), and includes unlimited tracking, templates, reminders, automation, etc... Basically, everything you would need to upgrade your email automation workflow.
Cons
No mobile integrations I know of yet. If you're sending emails from a third-party client, you lose the Mixmax tracking capability.
The installation was a bit difficult sometimes, and I've sometimes had some emails get sorted as spam possibly because of the Mixmax tracking.
There aren't that many CRM integration options right now, so it's not compatible with all companies.
There were some conflicts with using other CRM options at the same time, but they were quickly resolved.
Likelihood to Recommend
A great, affordable option for startups that are looking for *just* email automation, read receipts, campaigning, and general enhancement. This provides a fairly comprehensive marketing kit for early-stage startups doing sales. For larger companies that are experimenting with different CRM options, it makes sense to purchase a more contemporary CRM option, like HubSpot, because everything works together very well rather than trying to make Mixmax work with an already-existing CRM option.
Mixmax is used across our Sales and Marketing teams because of the kind of insights it gives us about the deliverability of the emails and also the open & click rates. We had used some platforms in the past which didn't solve any purpose because they were either hard to use or they were not providing better deliverability. However, Mixmax with its easy to use platform and easily readable UI is extremely efficient.
Pros
Mixmax provides better deliverability of emails and this is great.
It has a very good integration with Gmail and Salesforce which helps us a lot and make our work very easy.
Mixmax is easy to use with its great UI.
Setting up email sequences is easy
MixMax's reports are easy to read and they give good insights
Cons
I am a great fan of Mixmax, and as far as I see it, they are doing a great job. I can't really think of any missing functionality
Likelihood to Recommend
Mixmax can be used to schedule sequences and it is very easy to use. There is no learning curve involved. It also provides an extension on Chrome, which comes in very handy if you have G Suite. Overall a brilliant product.
I got introduced to Mixmax from a former colleague and have now used it for 2 years. There are a handful of other coworkers who currently use it as well. It helps me stay on top of tasks with outside business contacts, track email opens, and link clicks. The software saves me time from searching through email to find important messages and stay organized.
Pros
Mixmax notifies me the second someone opens an email or clicks a link I've sent them.
If I cannot respond to a particular email in the moment, the reminder feature lets me set a specific day and time to be reminded.
The support team has been very quick to respond to any issues.
Cons
On occasion, Mixmax fails to sync to my email and I've had to reach out to support to remedy the issue.
Offering "link click tracking" for the lowest plan would be great for users, especially those new to the software so they can realize more of the benefits.
For the lower plan, I wish email opens were able to be tracked when sending to multiple people in the same email.
Likelihood to Recommend
Mixmax is well suited for business people who deal heavily with email every single day. That is because it comes equipped with email open tracking, click tracking, a "remind" feature and much more. For people who don't have Gmail (it syncs with Gmail) then it would not be appropriate. Or, for people that do use Gmail, but are not heavy email users, then Mixmax would not be a recommended solution.
