TrustRadius Insights for Mixmax are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Helpful Platform for Email Tracking and Engagement: Users have found Mixmax to be a valuable platform for managing email tracking and engagement. Many reviewers appreciate the convenience of creating a centralized pool within their own email inbox, eliminating the need to transfer data to other systems.
Seamless Scheduling Integration: The scheduling integration in Mixmax receives high praise for its ease of use for email recipients. Several users mention that it only takes one click for recipients to schedule an event from a user-friendly meeting time list interface.
Intuitive and Well-Designed User Interface: The user interface of Mixmax is highly regarded for its exceptional design and intuitiveness. Numerous users find it effortless to learn the software and seamlessly incorporate it into their workflow.
I use Mixmax to remind me of email follow-ups with sales or communications with clients. It helps us stay organized and keep us on track with communications with our clients. We love how easy it is to use navigate and operate. Other than that we email each other and it helps us track and strategize our daily activities.
I use Mixmax to help automate email sending and to track who has opened my emails.
Pros
Tracking when someone has opened your emails
Reminders to follow up with people when they haven't responded
Automating emails
Cons
The remind/follow-up feature: show the email address that needs to be follow-up with, not just the message. If you are sending the same email to multiple people, it's impossible to see which email address you need to follow up with. If I could just see the actual email then I could search that email and find the message to follow up on. Also, having a better notification system to alert you to follow up instead of sending an email that crowds your inbox.
Likelihood to Recommend
Really great at automating emails and making that easy to do in the future as well. Also helpful for following up with people that don't respond.
VU
Verified User
Employee in Marketing (Market Research company, 501-1000 employees)
I use it for accounts receivable and to make sure that customers are receiving and reading emails. It helps me push on customers that are ignoring us when they owe us money. It helps me keep our internal team on top of things and I can see when people are reading my emails but not responding.
Pros
tracking email clicks and reads
the icons are easy to understand and I like the hover over the lightning bolt feature
easy to use and understand
Cons
Sometimes it doesn't track emails and I'm not exactly sure why -- sync issues with google?
sometimes the side bar doesn't load the options
Likelihood to Recommend
I love to use it for cold-emailing customers or escalating AR situations and being able to see if the recipient has opened and read the email. I get a lot of responses on emails when I do call them out as "seeing the email" but not responding. It gives me visibility on communication and how to pursue it.
VU
Verified User
Manager in Finance and Accounting (Consumer Goods company, 201-500 employees)
I primarily use Mixmax for the email template feature as I confirm many orders daily and send many payment inquiries requiring similar verbiage. I also utilize the activity feed feature, especially to see if a recipient has opened an email, as it gives me a good indicator for when to follow up with them.
Pros
Email templates - Love this feature!
Activity feed - to track if an email is opened by the recipient - Brilliant!
Contacts list
Cons
Analytics
Branding
Meeting templates
Likelihood to Recommend
I utilize Mixmax daily and find it an indispensable tool in the sales environment. It has an email template feature and tracks the sent emails activity to let me know when the recipient opens my correspondence. It integrates wonderfully with Google mail, and I love its convenience!
VU
Verified User
Administrator in Sales (Retail company, 201-500 employees)
MixMax is great to keep track of customers' communication, when to follow up and when they're more responsive. This is conveniently included within the email provider (added as an extra email in the thread). I use the app on a daily basis for templates creation, any edits related, and to share them with the team; the templates resource also comes with metrics which is amazing for team alignment and for workflow updates. It also includes placeholders to facilitate rapport and to make emails more personalized without big efforts. Its UI is very intuitive even for newbies in the CRM world (*myself last year*)and when in need of help, there's a built-in tool to interact with their team. The resources are also extremely clear and helpful! MixMax was included in the toolkit of my company since I joined and it's still incredibly helpful to this day, even if we changed some internal processes. I highly recommend it.
Pros
Ready to go email templates
Email tracking masters
Open/Read/Clicked rates that are visibly pleasing
Cons
A preview of the template before sending it would be helpful
There are no shortcuts. These can be helpul
Likelihood to Recommend
Using shortcuts and previews in other CRM apps, I find that they can make the difference for MixMax to establish the product as a full leader, as the work can be concentrated all in one tool and one place only, instead of navigating between different tabs.
This is used for another member of the management team to track email opens and clicks, to send sequences, and to automatically track emails via Salesforce.
Pros
Easily allows you to send sequences to follow up with contacts a set number of business days after an initial email.
Allows you to track clicks and opens.
Allows for a better read rate on emails because it typically sends like a normal email and doesn't go to a promotion or spam folder.
Cons
I wish that it would allow you to schedule sequences at a set time and not a general time frame.
Likelihood to Recommend
If you ever need to send a similar email to a large number of people which many people do, the mail merge feature is easy to use and a huge time saver. Tracking clicks is also helpful and the sequence feature has boosted productivity for me and my team.
VU
Verified User
Director in Professional Services (Non-profit Organization Management company, 51-200 employees)
Currently used by the sales department to monitor open and click rates of our emails. It also syncs to Salesforce as an activity so there is always a history to review.
Pros
Syncs to SFDC as an activity
Tracks email open/click rates
Schedule emails for future dates to send
Cons
Would love if their calendar links can be integrated with Google Meets
Likelihood to Recommend
Love this product! I had to fight to get it back - highly recommend. It's always reliable and is always on compared to other solutions we used in the past.
With MixMax it is possible for me to track the mails I send to my customers. It is also great that the mail does not look like a newsletter but like a real mail. The mails are simply sent from Gmail. You can track the opening, reply and click on links.
It allows me to see how well my mails are received.
Pros
Personal Mailings
Sequences
Tracking
Cons
Funnels
Likelihood to Recommend
With MixMax it is possible for me to write several mails without them looking like a newsletter and not ending up directly in the spam folder.
VU
Verified User
Employee in Sales (Marketing & Advertising company, 51-200 employees)
Mixmax is being used by our Sales organization to effectively nurture current customers. Mixmax reminders allow me to keep tabs on the conversations I am having with my accounts and prevent anything from slipping through the cracks. I regularly use Mixmax events to easily share my availability via email and allow customers to book time with me at their convenience. This feature really cuts down on the back and forth that can take place while trying to tie down a time to meet. I use Mixmax sequences when reaching out to prospect accounts or trying to engage current customers.
Pros
Provides an easy method to book calendar events via email.
Keeps me on top of my inbox with its reminder feature.
Cons
I am satisfied.
Likelihood to Recommend
For what I use Mixmax for...mostly account management and outbound prospecting, it is fantastic.
Mixmax is being used by our sales department to create useful templates to send out to prospects and also create sequences to send out multiple emails to current clients to up-sell them. It solves the business problem of having to write out emails to each prospect. This saves time and energy for our sales department to reach a multitude of businesses.
Pros
Sequencing - This helps by setting up multiple touchpoints through email with ease of use.
Creating unique meeting buttons that are sleek and easy to use for our clients.
Cons
The LinkedIn function is no longer working but I reached out to Mixmax and they are looking to fix it.
You are not able to delete a stage in a sequence after it is already in use.
Likelihood to Recommend
Mixmax has helped me because about 60% of my job is prospecting and reaching out to clients. This can be very time consuming if you are creating individualized emails to each business. However, with the sequencing effect, I can send out multiple touchpoints in one click. I have all my templates in one area and the meeting button is a lifesaver.
