MiVoice Business falls short in todays Office Environment
Use Cases and Deployment Scope
I've used MiVoice Business as my last 3 companies all of which were upgraded from the Shoretel system. Moving to the Shoretel platform allowed us to get rid of a very old and expensive PBX system that was growing increasingly difficult to maintain. Shoretel was a large and expensive transition, the maintenance costs are much better. The MiVoice upgrade allowed a slightly better use experience/client. With Virtual appliances that MiVoice Business introduced, it was relatively easy to save even more with getting rid of older incoming PRI trunks and move to SIP trunks. We saved money and got better resiliancy.
Pros
- Virtual appliances if you have a strong VM infrastructure
- The user client is decent and has improved since earlier versions of MiVoice Business
- Extremely easy to setup new extensions/users
- For the most part, it's an extremely stable system with just making and receiving phone calls.
Cons
- Softphone working through a VPN/Work-From-Home has always been a struggle
- While I'm told an upgrade is near, the Contact Center is outdated and needs work
- The upgrade process is very flakey and regularly fails on a Window server.
Return on Investment
- Was able to replace our old dying PBX system
- Softphone, when it's working, allows users to answer phone calls from home
- Can leverage our existing VM infrastructure to use virtual appliances instead of physical appliances
Alternatives Considered
Microsoft Teams