TrustRadius: an HG Insights company

Mintel

Score6 out of 10

3 Reviews and Ratings

What is Mintel?

Mintel is a market intelligence platform and provider of industry specific information and analysis.

Categories & Use Cases

Top Performing Features

  • Industry-Specific Information

    The quality and completeness of industry-specific information, e.g., the progress or success of clinical trials in the pharmaceutical industry

    Category average: 9.1

  • Market Insights and Reports

    Reports, newsfeeds, and information related to events, industry trends, or competitive insights.

    Category average: 8.4

  • Consumer Feedback

    The ability to collect feedback from customers, prospects, focus groups, interviewees, etc.

    Category average: 8.8

Areas for Improvement

  • Search Tools

    The quality and effectiveness of tools to help locate specific and relevant information within the platform

    Category average: 6

  • Competitor Research

    Quantitative and qualitative tools that are used to identify competitors and assess their strengths and weaknesses, with a view toward identifying competitive advantages and opportunities for improvement.

    Category average: 7.6

  • Competitor alerts

    Alerts notify users when their competitors have entered a new customer segment, modified their strategy, incorporated new products or services, changed their prices for specific products, etc.

    Category average: 3

Your go-to for getting the lay of the (industry) land

Use Cases and Deployment Scope

We use Mintel at my agency to do consumer research, most often for new business pitches, or when an existing client is attempting to launch a new product or dip their toes into a new consumer sector. Understanding general consumer thoughts, motivators and desired on different industries and products helps us guide our creative, branding, and media strategy.

Pros

  • beautiful graphs and visualizations that can easily be taken and put into your reports.
  • a wide variety of topics and industries covered
  • Mintel customer service reps are extremely responsive and are always willing to help you dig deeper into a topic if needed
  • data accessibility -- you can download a pdf report, raw data, or just read articles

Cons

  • it would be nice if Mintel got even more specialized with some of their industry/product groups. For example, we wanted to do research on what was happening in the consumer orthodontia space, but the best we could do is get info on consumer feelings around oral healthcare products like toothpaste, mouthwash, etc.
  • If they offered a B2B version of this tool, that would be game changing.
  • Affordability. Individual reports are quite expensive, but getting an annual subscription is probably also prohibitive for smaller businesses

Return on Investment

  • Mintel industry data has been the backbone of our agency's blog, email and marketing eblasts, which helps position us as a thought-leader.
  • I can't say that Mintel stats single-handedly won some new business pitches for us, but adding Mintel stats to a pitch (especially one that we might be somewhat new to), has certainly strengthened our pitch and made us look like confident experts.
  • when we've supported a client with a new product launch, we've used Mintel to develop an actionable plan about brand positioning, which claims to highlight and how their product will fit in the competitor landscape.

Other Software Used

Google Ads, StackAdapt, Expensify, Improvado, Looker Studio, Google Analytics