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Mindbody

Score7.7 out of 10

84 Reviews and Ratings

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What is Mindbody?

Mindbody is business management software for gyms and spas, as well as fitness and yoga studios built around appointment scheduling and online bookings and calendaring, from the company of the same name in San Luis Obispo, California. Notably, the platform also contains marketing automation to maintain club member engagement, and enrollment.

Categories & Use Cases

Reviews

What users are saying about Mindbody.
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Good software for basic functions!

Incentivized
Verified User
Employee in Corporate (51-200 employees employees)

Use Cases and Deployment Scope

We use Mindbody for scheduling appointments and for billing. It's nice to have it all in one place. We used to use two different systems and so it was hard to know if someone was current or was delinquent or had expired. We have tried to do some marketing through Mindbody as well.

Pros

  • It ties the billing and scheduling together really nicely.
  • It's relatively easy to understand/user friendly.
  • Dashboard reports/access to data points is nice.

Cons

  • Billing can be kind of hard to understand and the way it pulls payments can be weird.
  • Doing inventory in Mindbody can be hard. The reporting isn't great.
  • The Marketing Suite isn't great. The email lists are not accurate and the wording to create the lists is very confusing.
  • If you have multiple time zones, it can be frustrating that they are put into different data shares and not a single sign-on.

Return on Investment

  • It has increased our efforts to convert people into sales. Before, it was hard to manage who was a current client who had purchased something and who was coming in for free. It helps us keep track of that and selling where we need to.
  • The Marketing Suite not working has made it so we have had to look into other alternatives making that part useless since we have to pay for other add-ons/programs to do marketing.

Alternatives Considered

Booker

Other Software Used

Klaviyo, Yotpo, Zoho CRM, Shopify

A very comprehensive software

Incentivized
Verified User
Professional (51-200 employees employees)

Use Cases and Deployment Scope

As a spa and clinic focused business Mindbody is the main scheduling, point of sale, and CRM for the business. We use the appointment, classes, memberships, products, and workshops portions of the platform. All client payments are collected through the system and staff also use the system for clocking in and payroll tracking.

Pros

  • Appointments
  • Classes
  • Membership
  • Point of sale

Cons

  • Permissions
  • Accounting reports
  • Insurance information/handling

Return on Investment

  • Online scheduling
  • Integration with other programs
  • Flexible Membership options

Usability

Alternatives Considered

Practice Mate by Office Ally, Jane and Eclipse

More to be desired.

Incentivized
Carla SchneckenburgerView profile
Membership/Operations Director in Sales at Cambridge Athletic Club (11-50 employees employees)

Use Cases and Deployment Scope

We utilize Mindbody for all aspects of our company. Booking classes, checking in members, etc. Mindbody's branded app is very minimal and extremely chaotic. The business has very limited access to helping clients when there is an error (which is quite a lot) and MB support is not exactly quick. Reporting is still a bit subpar. You have to have loopholes in order to do what should be easily accessible items. The business app does not transfer over any signatures that the client signs to the main database website version. Overall the system is good but not great.

Pros

  • Billing
  • Uploading of documents
  • Creating log ins (if not already a MINDBODY user at another location).

Cons

  • Reports.
  • Customer service wait time - bring back the chat.
  • Scheduling classes.
  • Allowing rooms to be visible to public.

Most Important Features

  • Reports.
  • Client tracking.

Return on Investment

  • None to think of.

Alternatives Considered

Twin Oaks Club Management Software

Mindbody, the view from the front line

Incentivized
Justin CiolekView profile
Patient Service Representative in Corporate at Illinois Bone & Joint Institute (1001-5000 employees employees)

Use Cases and Deployment Scope

We currently use Mindbody in just a few of our locations. It is used to schedule clients within our wellness division. It is also used for our clients to be able to access their accounts to schedule their own appointments as well as sign forms and make payments. It allows for a seamless transition when a first time client comes in and allows us to speed up the process by bypassing paperwork that we used to use.

Pros

  • It integrates client schedules and trainer schedules together in one location
  • It allows for seamless checkout
  • It allows client access from the mobile app

Cons

  • Some package integration can't happen if we are doing special pricing or promotions
  • There are intermittent issues that come up while accessing through the mobile app from the clients end

Mindbody is a success!

Incentivized
Ben Sorcic
Operations Manager in Professional Services at Exos (5001-10,000 employees employees)

Use Cases and Deployment Scope

Mindbody Online has many features and functionalities which allow Exos to configure a solution with payment and scheduling components to meet a variety of operational needs, such as effortlessly facilitating personal training services and streamlining the payment process for pay-for-service programs both delivered on-site and virtually. Mindbody enables Exos to provide clients with key statistics with in-depth analysis reporting such as utilization, attendance by group, time of day, day of the week, and by activity, newly joined and canceled memberships, and others.

Pros

  • Standing up new studios/locations. In Q4 last year Exos requested 60+ new Mindbody locations which Mindbody was able to deliver rapidly and accurately.
  • Communicating when there are performance issues with their software and providing frequent updates until the issue has been resolved.
  • Having assigned Strategic and Technical account managers to our account has been invaluable to improve operational success at locations using the Mindbody software.

Cons

  • The user interface is somewhat inflexible and outdated. It would be great to have more customization capabilities.
  • The Public API system is sometimes challenging to achieve the correct operational workflow and outcome when building the integration with another software.
  • Mindbody has a wide variety of pre-built Reports available. However, it would be an improvement to have the ability to build queries for customized reports instead of needing to utilize multiple reports to pull the requisite metrics needed by some of our clients.

Most Important Features

  • Online registration and member management.
  • Online scheduling for all services we offer.
  • Secure online payment processing.
  • Reporting.

Return on Investment

  • Mindbody has provided the opportunity for Exos to successfully develop and implement a new virtual service that has recently launched.

Other Software Used

Asana, Zendesk Support Suite