TrustRadius Insights for Microsoft Dynamics GP are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Native Integration with Microsoft Office: Users have expressed appreciation for the seamless integration of Microsoft Dynamics GP with Microsoft Office, SharePoint, and Outlook. This integration allows for centralized task management and smooth operation with other commonly used business tools, enhancing overall efficiency in daily operations.
Flexibility in Deployment Options: The flexibility provided by Microsoft Dynamics GP in storing data and accessing the system according to businesses' preferences has been highly valued by users. This adaptability caters to varying organizational needs, empowering users to tailor their experience based on specific requirements.
Convenient Financial Management Features: Users find the W2 printing and health insurance tax form generation within Microsoft Dynamics GP to be convenient features that simplify financial and compliance-related tasks. These functionalities streamline year-end processes and ensure accuracy in handling essential financial documents.
We use Microsoft Dynamics GP for accounts payable/receivable, accounting. Reporting is difficult.
Cons
Reporting
Likelihood to Recommend
Microsoft Dynamics GP works well if you have been using it for a long time; however, even though I have been using it for nearly four years, I still find it difficult to create reports.
Dynamics GP is the ERP/MRP solution for a client with over 100 employees and 25 GP users. We use the Manufacturing module in addition to the Sales, Inventory, and back office functions. It is the accounting program for the whole company, and as a manufacturer it is responsible for bills of materials, logistics, planning, ordering, and general ledger.
Pros
Great Plains started as back office/accounting, and that is still it's strong suit.
SQL and the GP programming language, Dexterity, provide a robust, scalable, and stable platform with well documented maintenance and repair procedures. Relatively easy to manage, tune, and support.
Microsoft support for GP verges on "particularly well". Doesn't quite get there but good enough once you know what you're doing
Strong partner network, including the GP User Group (GPUG)
Cons
Number of windows required for some functions- lots of clicking
Complex interface for users who work in different modules
Communication from Microsoft about future of GP as they continue to promote Business Central and Dynamics 365- confusion and concern among users and partners about how long GP will get first-level support and development.
The web client flat-out sucks, you will need RDS or Citrix to support remote users. If you stick with desktop clients it enormously increases your workload as every update requires you update every client. RDS is the way to go just to simplify the update procedure, but RDS is an additional licensing and support cost. Still more cost effective to not use the desktop client.
Reporting- you will almost certainly have to get a third-party reporting program- Management Reporter is complex and squirrely, the built-in Report Writer is a nightmare to work with. Word Templates work well but aren't user-friendly and because they get all their data from Report Writer sometimes just doing a simple change requires a lot of skill and time.
Likelihood to Recommend
A large company where users have one function- for instance, where someone only receives or works in payables. That minimizes the number of windows they need. A smaller company where one user does multiple functions will require a lot more training and user knowledge to navigate, and it makes it harder to secure users. You also have to understand that GP started life as Great Plains, designed for accountants. The other modules were added on after Microsoft bought Great Plains, which means that modules like Manufacturing are red-headed step children with much smaller support ecosystems. So, if you're starting fresh, you may want to look at something built for the mobile world. D365 and Business Central are a lot more money, buggy, and hard to customize and essentially still vaporware. Microsoft is heavily investing there, leading to the previously mentioned question about the future of GP. If I was starting today I would be hard pressed to justify jumping into GP in a world where Salesforce ties in with so many programs. GP has MRP but it is limited so it's hard to justify a manufacturer starting with GP today.
Dynamics was used as a CRM tool at my previous company. The Sales, Sales Development and Sales Ops Department were using it. IT was great to organize leads, campaign, and stay on top of opportunity. Working as a team, we were able to see what other team member were doing with each lead, account, and add notes to what has been done.
Pros
Lead organization
Flexibility
User-friendly
Cons
Functions
Interface aging
More pop-ups
Likelihood to Recommend
It is well suited for bigger organizations that need to strive for collaboration between employees and stay organized. Sales development teams can easily organize campaigns and input any updates to each lead or account. It is less appropriate if you are looking for an aesthetically designed product that is intuitive. This definitely needs to be improved.
We use Microsoft Dynamics GP to manage all finances, payables and receivables, for every department and company. It helps us maintain a clear and concise location for all accounting information, as well as enables us to research financial items and examine our spending trends and anomalies.
Pros
A really nice user interface that allows individuals who may not be familiar with financial platforms to easily learn processes.
Catches mistakes made in payables and receivables uploads so you can correct them before they become a problem.
Quick access to uploaded journal entries so you can look into problems quickly.
Cons
At times, GP slows down because of a large upload that is occurring. It would be nice if there could be a way to fix this.
A way to void payments and transaction entries at the same time so there are less steps.
A clear way to see who entered what in transaction entries and JE's so we don't have to run an IDS every time.
Likelihood to Recommend
In a company with a large AP and AR need, it's very helpful to streamline the processes and have the flexibility to meet the needs of each.
Microsoft Dynamics GP is used by all employees in our organization for time and expense entry. It is also used by our Finance and HR teams for most accounting functions - billing, general ledger, payables, bank rec, safe pay and EFT for payables, financial reporting and management of paid time off.
Pros
User friendly interface
Able to be extended into multiple areas of your business
One feature we have been using for a few years is EFT for payables - it has significantly reduced the time spent paying vendors and reduced our check printing and mailing costs. It is very easy to setup and use.
Cons
search functionality could be improved within native GP functionality - we use Rockton Smartfill to improve search capabilities.
Likelihood to Recommend
GP is very flexible and can be used in a wide variety of industries.
Microsoft Dynamics GP is the company's accounting backbone. The modules used include: GL, AP, AR (some invoicing), FA, Inventory, and Purchasing. The company has an outside service provider which uses BillSoft to invoice circuit (T-1) activity. BillSoft billing transactions are posted in Dynamics via journal entry. The company also uses ConnectWise for CRM, invoicing, call center, and service tickets needs. ConnectWise customer invoices are integated into Dynamics periodically.
Pros
Budgeting
General Ledger
Management Reporter
Report Manager
Likelihood to Recommend
Microsoft Dynamics GP is probably not suitable for government contractors/professional services firms needing DCAA-compliant software.
VU
Verified User
C-Level Executive in Finance and Accounting (11-50 employees)
Microsoft Dynamics GP is being used for internal accounting and for client accounting. We act as the outsourced CFO for them. The client module integrates with every accounting CS module seamlessly and allows us minute-by-minute total knowledge of the financial affairs and conditions of the client.
Pros
Real time accounting between us and the client
Saves all work papers emailed, faxed, or scanned to the client folders for financial statements and taxes on our schedule
No client calls about "the computer made a mistake?'
Cons
Easier training on installation and integration
Cost to install - varies widely between the Microsoft Partners
Likelihood to Recommend
Microsoft Dynamics GP must be set up by a trained accountant the first time it is implemented. The old Great Plains was not an easy program for new users and it does have a longer learning curve than other packages.
For medium to larger clients, its great and can be great for newer, fast growing companies.
Microsoft Dynamics GP is being used by the accounting department as the books of records for all financial reporting. Its our accounting system of record.
Pros
Ability to integrate files
Smart Lists reporting
Cons
Cannot run a combined trial balance for 2 companies
FX functionality is lumpy
Likelihood to Recommend
Need to ask how Microsoft Dynamics GP can handle foreign subsidiaries and how you will want the reporting established.
Microsoft Dynamics GP is an advanced accounting system. It is not as user friendly as some other less complicated systems. However, it has a range of uses and the modules work well together. My company has a wide range of users that work in this product. There are very few problems I have using this system on a daily basis from processing to month end work to processing financial statements.
The company I work for (Summit Group Software) is actually a reseller of the Microsoft Dynamics GP product, along with Microsoft Dynamics CRM. Having worked with GP for 15 years and seeing it grow from version 5.0 to the currently release of 2013, I can say that I am pleased with the progression that GP has made with Microsoft and I always look forward to future releases to see what they have added. The next release is due out in December (GP 2015) and really looking forward to what I have heard will be great enhancements.
Pros
GP is a great application to integrate other financial data to. The robustness of SQL helps GP adapt well to being able to integrate information.
GP with SQL is great to be able to provide Business Intelligence and get that information out to the related parties instead of relying on your accounting team to get you that information.
GP is always getting more functionality and moving with the times. Example in GP 2013 they released a web version so that you can access GP from any where, even a coffee shop!!
Cons
The internal reporting to GP is very old school and would like to see a tighter integration to SSRS or other reporting tools. (There are add-ons that do this well, but having it built into GP would be great)
Sometimes software packages put together by "developers" miss some of the simple things that "accountants" think of, and there are just some of those simple things that one has to just work around.
Likelihood to Recommend
Microsoft Dynamics GP usually is a pretty good fit for most businesses. It has a great flexibility with all of the ISV add-ons out there as well as its own customization tools. To keep costs down one of the main questions is: "Who really needs to be in the actual GP application"? Can one get their job done by getting "real-time" reporting provided to them without having to take up a user and being in the application?
