TrustRadius Insights for Microsoft 365 are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Ease of Accessibility: Users value the convenience of accessing Microsoft Office applications from any location, enabling effortless document editing and collaboration.
Seamless Tool Integration: Reviewers appreciate the smooth integration among various Microsoft Office tools like OneDrive, SharePoint, and Teams, boosting productivity by simplifying file sharing and collaborative work processes.
Cloud-Based Storage Benefit: Some users see great value in the cloud-based storage feature of Microsoft 365 for easy file access and secure backups.
User-Friendly: The user-friendly interface aids in efficient navigation and utilization of the diverse tools.
Updates: Continuous updates and enhancements in Microsoft Office applications offer users new features and improved functionality for a better overall experience.
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Reviews
83 Reviews
Mid-sized Companies (51-1,000 employees)
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The product Microsoft 365 is used in all 9 communities in our company across the state of Ohio. We primarily use it for emails, team meetings, calendar planning and booking, and for generally keeping track of important stuff. Outlook and Teams are probably the most widely used, while Word, Publisher, Excel, and others are likely secondary in use.
Pros
Keeping track of emails.
Keeping track of calendar invites, bookings and meetings.
Allowing groups and meetings through teams.
Cons
I wish that outlook had instant messaging like teams does.
Likelihood to Recommend
Fantastic for any corporate or large-scale building/company use.
This is our main business software for documents and emails. We also use sharepoint and onedrive for collaboration. I'm not sure that Office 365 actually solves any business "problems". We use it simply because we have been a Windows shop for a couple of decades, and this is the office suite that is made by the same company, so compatibility is good. We have about 100 users worldwide, in-office and remote, and we no longer allow users to save docs on their local systems, so one drive is handy for that.
Pros
Adding users in the admin portal
Email works most of the time
Spreadsheets
Cons
Uptime during business hours
Teams messages sometimes don't always arrive
Stop taking all the options away from the (Teams/Outlook/whatever) UI and calling it "a new look!" That is stupid, and your "improvements" just make my job harder.
Likelihood to Recommend
Works fine in a windows environment, but there are lots of better options out there. And most of those cost a tiny fraction of what O365 does. In any other type of mixed environment (or Linux shops), it would be a ridiculous choice. I think most managers buy O365 because of sunk cost fallacy - they already paid out the nose for windows OS licensing, so they might as well stay in the MS world.
VU
Verified User
Administrator in Information Technology (51-200 employees)
I daily use several applications inside the Microsoft 365 suite. I use Outlook as a desk application to manage emails. Despite of the most app available in the store I consider for now maybe one of the best tool for this purpose. Microsoft Word is used to write and access documentation together with Powerpoint for slides presentations and some Excel to create tables and some calculations.
Pros
Outlook for me is one of the best app to manage emails
Calendar is very good to manage duties
Words is very strait forward on writing docs
Cons
Sometimes emails are not well notified
Better integration with Google tools would be good
Microsoft Teams not nice at all
Likelihood to Recommend
Microsoft 365 is a good suite for large enterprises companies for their collaboration and productivity. It's useful for remote working and file sharing on OneDrive. I prefer other vendor tools for online calls because Teams is very heavy and Skype not useful in general for my organisation where some other products are mostly used.
VU
Verified User
Consultant in Customer Service (201-500 employees)
Its very user-friendly, collaborative and efficient that boosts productivity using cloud tools. their security is strong and it provides data protection. There are regular updates that shields us from attackers too. It offers a wealth of learning resources, including tutorials, help articles and video guide to help users make the most of the application and personally upgrade their skills. It is accessible across various devices including windows, macOS, iOS, andriod devices, etc, due to its cloud features. It also provides cloud storage like One drive. Provides business solutions and enterprise. I will advice customers to research the product and services they are considering. I will strongly advise them to also compare the other options and understand their needs before starting
Pros
Mobility and Remote Work
Streamlined Communication
Cost Efficiency
Cons
Internet dependant
Overwhelming features
Training
Likelihood to Recommend
Microsoft 365 is well-suited for:Small and Medium-sized Businesses (SMBs): Microsoft 365 offers a cost-effective solution for SMBs to access a suite of essential productivity tools without the need for extensive IT infrastructure. It provides a wide range of applications, allowing teams to collaborate, communicate, and manage documents efficiently.Remote Work and Collaboration: Microsoft 365's cloud-based nature makes it ideal for remote work scenarios. With tools like Microsoft Teams, employees can easily communicate, hold video conferences, and collaborate on projects in real-time, regardless of their location.Microsoft 365 may be less appropriate for:Organizations with Specific Software Requirements: Some organizations may have specialized software needs that are not met by Microsoft 365. In such cases, they may require industry-specific software or custom solutions.Limited Internet Connectivity: Microsoft 365 is a cloud-based platform, which means a stable internet connection is essential for optimal functionality. Organizations with poor internet connectivity might face challenges using the cloud-based applications effectively.
VU
Verified User
Manager in Information Technology (501-1000 employees)
We made the decision several years ago to move to the cloud. Moving to the cloud simplified our infrastructure support requirements by doing away with the need to maintain physical servers/equipment. Microsoft 365 is central to our migration. Since moving to the cloud we no longer have to worry about maintaining updates, configuration of the infrastructure. This has freed up several recourses that can be re-focused on other tasks.
Pros
Updates
Security
Deployment
Cons
Support
Make the licensing less confusing
improved performance.
Likelihood to Recommend
I feel that Microsoft 365 is the perfect solution for any SMB. Where it may be less effective would be in a large enterprise that requires high levels of security.
We tried using lots of software for our CSV file operations but none was as good as Excel. It lets us edit, view and create beautiful charts using the data. It was a pain to try using online solutions with our large CSV files. Excel handled all these large files like it was nothing. We could search and add columns and notes all over the data.
Microsoft Word is also used daily for our documents and it is very useful to have the Save as PDF feature. The compatibility between office versions is also really stable.
It was a very nice surprise that Office 365 software is also working on my Mac. I requested for a license from my company and installed the software and it saved me from lots of trouble in my Mac computer. I had all of the feature on my mobile computer too. The fonts and the icons look a bit off but it should be due to the MacOS environment. I didn't have any trouble installing or using it. It is a shame that we don't have integration with OneDrive while using Mac but I can just do the uploads manually.
Pros
Handle large CSV files gracefully.
The formattin of the files are not lost between different Office versions.
Works perfectly on a MacOS computer.
Cons
While using it on MacOS, the UI is not as good as it looks on Windows.
On MacOS, it is not integrated with OneDrive.
The updates may not work sometimes on MacOS.
Likelihood to Recommend
When working with CSV data files, if you don't have a local software, it is a hassle to upload it to an online service. It takes too much time to upload it and to display it. If the file is too large, it cannot even be processed online. When you Excel on your local computer, everything becomes simple. The file is opened instantly. You can search and process the file as you want. The modifications are done instantly.
When you prepare a long document, it is much faster to work locally and the formatting is kept very well.
As the downside, it is not very well suited for collaboration. Some online competitors are much faster to use. Sharing, commenting and collaborative editing needs improvement.
Use the software In all its sections Like PowerPoint word Excel The program addresses the wasted time in the work of salaries and customer visits and helps in making explanations for employees to increase their production in addition to Some of the financial matters of the company and the administrative decisions issued by the department of human resources in order to improve the business and upgrade the company
Pros
Financial matters and salaries
Management decisions
Presentations
Saving time and money
Easy to deal with
Cons
Improving mathematical equations and lists
Add some programming languages.
Likelihood to Recommend
The Use Easy use the program It saves time and effort and gives extra time to do more things. through Control makes mentoring and guidance for employees and employees of the company easier and faster through Microsoft Word, Microsoft Excel Progress, and learning It always makes you learn some new and exciting things. Control makes guidance and guidance for employees and employees of the company easier and faster through
Previously in our company we used a POP3 mail service based on Web Hosting, due to the growth of our company and the need to centralize services and facilitate communication between our workers, we decided to migrate our email to Microsoft 365. This has been the first step of many, since our medium-term goal is to migrate our infrastructure to the cloud and thus use more and more services such as OneDrive and SharePoint as well as their different Apps to manage our business. One of them, which has made communication much easier for us and has completely changed us, has been Microsoft Teams.
Pros
Email Managment with Exchange technology
Centralize very useful business apps
Microsoft Teams
OneDrive share technology
Cons
Too many management consoles (old, news..)
Too many ways for manage resources (messy)
Microsoft Teams behavior (Temporaly files managment)
Microsoft Teams performance software
Likelihood to Recommend
I think that most of the scenarios are recommended for the use of Microsoft 365 as long as the company that wants to incorporate it is not a very small company, I think that from 50 workers it can already be interesting for management, organization and development. of the company's activities. However, if a company has less than 50 workers, the cost, development and implementation of Microsoft 365 may not be as interesting or at least not take advantage of all its features.
We use Microsoft 360 every single day. We use mail, excel, teams, and word, as well as Mercury. It is awesome using Microsoft because it is linked to our database of over 1,000,000 candidates worldwide. So, when we need to send an email, book an appointment or interview, or track our data, it is super easy to find all the information. For example, I needed to see all of the people from my company who had emailed a CEO of a large Pharmaceutical company. I went to their page on Mercury and was able to see any time someone had sent them an email through Microsoft Outlook. It also makes scheduling, presenting, and overall communication easier within the business, especially with virtual working!
Pros
keeps me extremely organized. It is so easy to link calendars, emails, and documents.
keeps me well connected. It is so easy to send a quick message on teams or send an email to a group (for example, my particular team within the company).
easy to use. Everything is straightforward, making it easy to find an answer to a question. There is even a search option to figure out how to do something within Microsoft.
Cons
Sometimes, when I try to attach a document to an email, it says it doesn't exist. I only know how to fix this by resaving the document. It is frustrating since the document obviously does exist.
My email freezes sometimes when I try to send an email to a lot of people. This is also frustrating because I have to reset my whole work computer.
Important emails keep going into [the] trash, even though I have emailed a lot with the sender. I sent an urgent email, got a response, and didn't notice for 4 hours because it was in my trash. It made the urgent matter much more stressful.
Likelihood to Recommend
It does make daily work a lot easier, especially since we are working from home a lot. It is easy to attach a Teams invite to an email or calendar invite, again making communication very easy. If I need to set up a meeting with my boss, I will often send him a Teams message, and he will tell me to send him a Teams Meeting invite. When I do this, I can see exactly when he is free, and my invite goes straight to his calendar. It makes a lot of day-to-day actions seamless.
Microsoft 365 is used by all employees on a daily basis for everyday stuff. We all have Outlook emails, share files with OneDrive and Teams, and have standard office templates set up for things like Proposal Requests, ASI's, etc. We also use Microsoft 2 step authentication for logins for better security.
Pros
Emails/Calendar organize your emails, color coat them, turn them into tasks with follow-up dates, etc. Outlook calendar is life.
Being able to access your files online is very useful for live editing and sharing thoughts with teammates who may be across the ocean similar to Google Docs.
Interoperability between teams and OneDrive, PowerPoint, Word, Excel.
Cons
Specifically on Teams, while video calling you should be able to draw on the shared screen like Zoom. Not a whiteboard, just a live drawing over the screen.
We have noticed that Sharepoint has a max capacity so every so often we need to clear out our old presentations and stuff to make room for the new ones. The process to do this could be inside of teams themselves rather than going to a web browser.
PowerPoint in both the browser app and the installed app - wish you could crop and resize images AND THEN re-link an updated image and it would save your cropping/resizing like in Adobe InDesign.
Wish the "Categories" you can assign in Outlook emails (which include color coatings) would show up in the phone app.
Wish the "Categories" you can assign in Outlook emails (which include color coatings) could have unlimited color selections and custom hotkey binds.
Likelihood to Recommend
I think as a daily engine for tasks/files/management/communication, Microsoft 365 helps our office run smoothly and get our work done. We have many employees and a cross-discipline firm so it makes sense to have the full suite. I think it might be less appropriate in smaller firms or other firm types that don't rely heavily on email.
