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OpenText ALM/Quality Center

Score8 out of 10

103 Reviews and Ratings

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What is OpenText ALM/Quality Center?

OpenTextâ„¢ ALM/Quality Center, formerly from Micro Focus, serves as the single pane of glass for software quality management. It helps users to govern application lifecycle management activities and implement rigorous, auditable lifecycle processes.

Categories & Use Cases

Reviews

What users are saying about OpenText ALM/Quality Center.
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Quality Center you love to be a part of

Incentivized
Sudheer ThokalaView profile
Principal Software Architect in Research & Development at Finastra (10,001+ employees employees)

Use Cases and Deployment Scope

Quality Center is used as an ALM solution by the entire R&D across the organisation. We as a company create 60+ banking products which involves, SAAS, PAAS, BAAS and On-premise editions as a part of complete ALM solution from Collecting requirements, releases, Testplan Test execution, and defect management and reporting happens in the Quality center. It solves complete Software life cycle phases.
We can write our own code using vbscript to cover all our business requirements.
It is highly scalable as it supports clustering.
It is a robust tool but not Agile.

Pros

  • Test Plan and Test execution
  • Release Management
  • Defect Management
  • Requirement Management
  • Workflow Management
  • User management
  • Site administration

Cons

  • SAFe
  • Agile
  • Portfolio

Return on Investment

  • Negative impact on the first year of adoption where it eats most of revenue for licensing , migration, trainings, adoption, process definitions.
  • Positive impact from second year where your will have good ROI
  • we have migrated from other tool with $500k saved after 2 years

Alternatives Considered

QMetry Test Management, Progress Test Studio, SmartBear TestLeft, TestComplete and Parasoft Development Testing Solutions

Other Software Used

Jira Software, Atlassian Confluence, SonarQube

Quick Center

Incentivized
Bharath Bhushan SontikeView profile
Module Lead in Information Technology at Capita IT and Networks (Ventura India Pvt., Ltd) (5001-10,000 employees employees)

Pros

  • Reports can be retrieved according to the user requirement.
  • Single dashboard can be organized based on the projects and domains.
  • Security /Authorization - administrator can provide access to individuals based on the job profile.
  • SSO - Single sign on feature is available.
  • Defect status and report can directly sent via email to single/multiple users.
  • Organizing the defects and search optimization is another feature.

Cons

  • Frequent search word/terms inside Quality Center can be prompted (Search Help).
  • Dashboard - while exporting the report, pivot table (Pre defined) selection can be made available.
  • Automated E-mail should be made available when ever a new defect is raised to relevant person/team.

Return on Investment

  • Defect management is handled effectively and efficiently.
  • Status reporting of single/multiple projects are easy.
  • Scheduled automated testing minimized the time lines of delivery of project.

Alternatives Considered

BMC Helix ITSM (Remedy)

Other Software Used

BMC Helix ITSM (Remedy), IBM Cloud for VMware Solutions, Citrix Gateway (formerly NetScaler Unified Gateway)

ALM/QC - Probably Not the Best

Incentivized
Chris Oros
IT Analyst in Information Technology at Duquesne Light Co. (1001-5000 employees employees)

Pros

  • ALM/QC has a very useful function of sending an email directly to an assignee when they are selected. This is a time-saver so that you don't have to follow up with your own email every time you assign a ticket.
  • Tracking the history of changes made whenever someone modifies a ticket is a big plus for ALM/QC.
  • Ease in attaching items and linking tickets to other tickets allows for quick UI navigation.

Cons

  • Licensing behind ALM/QC can pose a problem if many users will be accessing it. If an IT project is occurring, and many testers, analysts, developers, architects, PMs, etc. are using ALM/QC, there exists a problem in too many users being in the environment at once and causing active users to be kicked out. Having many licenses will alleviate this issue, but the trade-off is expense.
  • One of the great features of ALM/QC is that it sends emails. However, when this doesn't occur, and you assume that it does, it can be frustrating, as the assignee of a ticket will have no way of knowing something is assigned to them (or at least won't know in a timely manner, until they manually check themselves).
  • UI and navigation layout seems dated, as if it is a late 90s product. Many similar looking fields can be confusing to users and cause them to miss something because they are not able to discern.

Return on Investment

  • ALM/QC has allowed for quick, traceable turnaround on relatively simple tasks
  • ALM/QC allows us to achieve our business objective of always being able to refer to a documented ticket for work being done.
  • ALM/QC navigation is not the easiest, so this aspect of the product has caused great frustration among new users.

Alternatives Considered

Business Process Testing (formerly HP Business Process Testing) and Propel

Other Software Used

Oracle Enterprise Manager Cloud Control, Cherwell Service Management, Oracle Java Cloud, Remote Desktop Services

HP ALM - Excellent tool for managing Waterfall Projects

Incentivized
Sourav Singla ,Safe Agilist, CSP, ICP-ACC, CSM, CSPO, SSM, LSSGView profile
Enterprise Agile Coach in Information Technology at Tata Consultancy Services (10,001+ employees employees)

Pros

  • If you have a mix of automation & manual test suites, HPALM is the best tool to manage that. It definitely integrates very well with HP automation tools like HP Unified Functional Testing and HP LoadRunner. Automated Suites can be executed, reports can be maintained automatically. It also classifies which test suites are manual & which are automated & managers can see the progress happening in moving from manual to automated suites. In HPA ALM all the functional test suites, performance test suites, security suites can be defined, managed & tracked in one place.
  • It is a wonderful tool for test management. Whether you want to create test cases, or import it, from execution to snapshot capturing, it supports all activities very well. The linking of defects to test runs is excellent. Any changes in mandatory fields or status of the defect triggers an e-mail and sent automatically to the user that the defect is assigned to.
  • It also supports devops implementation by interacting with development tool sets such as Jenkins & GIT. It also bring in team collaboration by supporting collaboration tools like Slack and Hubot.
  • This tool can integrate to any environment, any source control management tool bringing in changes and creates that trace-ability and links between source control changes to requirements to tests across the sdlc life-cycle.

Cons

  • It is a very costly tool so unless you wanna use most of its features don't go for it & alos if you want it to manage agile teams , I will recommend tools like Jira, Rally, Active Collab & Agilecraft since these tools understand agile principles & scrum practices better than HP ALM.
  • It has a very rich UI interface & is indeed a very simple tool but few minor issues like not opening another window , not allowing copy paste repetitive Dev-QA tasks makes things difficult for users.
  • Though with new version Octane they try to incorporate new features & integrations supporting agile principles & practices but still many things are missing making it excellent tool for waterfall projects but not for handling agile teams.
  • You can not run scrum meetings with distributed teams like you can do in Agilecraft. Also support for retrospectives is not up to the mark.
  • It is highly dependent on internet explorer.Support for other browsers like chrome and Firefox is not there.

Return on Investment

  • We are able to maintain trace-ability effectively using this tool which helps us in improving quality while keeping low the cost of quality. Requirements, Test Plan and Test Lab are most used modules by our teams.
  • We are able to maintain our test suites very well which is mix of manual + automation.
  • Since automated scripts are created in HP UFT , it lead to easy maintenance of automated scripts, suites & test results.
  • With its integration with Jenkins , helping us in achieving Continuous integration which ultimately helps us in reducing time to market.
  • Since most of the team members are novice, extensive documentation and tutorials of HP ALM helps in reducing the learning curve. Team members were able to learn this tool while working & no separate training was provided.

Alternatives Considered

JIRA Software, AgileCraft and CA Agile Central (formerly Rally)

Other Software Used

AgileCraft, JIRA Software, ActiveCollab

Micro Focus ALM experiences

Incentivized
Verified User
Project Manager in Information Technology (10,001+ employees employees)

Use Cases and Deployment Scope

Test Management tool for our land transport application. Testcase creation, Testcase execution, burn down charts. It is a very powerful tool we have established to use across all divisions for professional Software Quality Assurance and Test Management.

Pros

  • Testcase creation
  • Testcase execution
  • Test reports

Cons

  • UI feels rather old
  • List views could be easier to handle from a user's perspective

Most Important Features

  • Test case creation
  • Test case execution
  • Reporting

Return on Investment

  • Increase of ROI
  • minimal TCO

Alternatives Considered

Jira Software, Zephyr Enterprise and TestRail

Other Software Used

Jira Software, TestRail, IntelliJ IDEA

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