A strong platform, only needing a new face
Pros
- Dispatching management- with all its features we can be sure that McLeod will cover all the possible needs when dispatching a load.
- Billing and documentation- its platform also provides several ways to gather all our documentation and keep them recorded.
- GPS tracking- its implementation on GPS is beyond of our expectations. It works perfectly with the most known GPS apps such Macropoint, Keeptruckin, LoadTrack and more.
Cons
- Guides- we would love to have some updated tutorials and videos about how to use it
- Feedback system- everyone wants to be listened to. We would appreciate a system to leave a feedback about its product and its new functionalities.
- Fresh look- it is not ugly but McLeod is strong [and] powerful and I think a newer and fresh look will be nice.
Return on Investment
- Looks a bit old- we are in a new age of apps with fresh looks and responsive designs, however, this does not impact our business but we think that using a new face will help with the training curve.
- It might delay the operation a bit because we need to access different menu items to get to one specific point.
- A positive thing would be that with all the amount of features it has. McLeod is always trying keep the platform stable, and we know it is not easy to maintain a software like that.
Alternatives Considered
MercuryGate
Other Software Used
Dialpad Contact Center, Microsoft 365 (formerly Office 365), Microsoft Power BI