Maze Professional, Scientific, and Technical Services Reviews & Insights

Score8.6 out of 10

32 Reviews and Ratings

Community insights

TrustRadius Insights for Maze are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy survey-building: Multiple reviewers have stated that the survey-building feature of the software is easy to use. They have found it convenient to create surveys with open and multiple choice questions, as well as add logic and sequence to enhance usability.

Helpful for setting up usability tests: Several users have mentioned that the software is helpful in setting up usability tests for prototypes. They appreciate being able to provide specific tasks for participants to refer back to during the test, which they find effective.

Valuable reports and analytics: Many reviewers have found the reports generated by the software to be valuable. The insights provided by these reports allow for data-informed decision-making. Additionally, users particularly like top-tier reporting features such as filtration, heatmaps, and user data analysis.

Maze Reviews

3 Reviews

Professional, Scientific, and Technical ServicesInformation Technology & Services1Design2

Great tools for usability test. However, it is costly.

Rating: 8 out of 10

Incentivized

July 8, 2022

Use Cases and Deployment Scope

Maze User Testing is the best platform for qualitative user testing. My team has used the maze for a specific feature that we think we need to test. The last UserTesting test that we did was for a comparison product display. Our goal is to get user insight into which design we think is better and easier for the user to display the product with the right design. With our objective, we want to see the generated report and also feedback made easier and more organized. With Maze, they create reports quite well, and what we imagine.

Pros

able to create multi-path scenarios.
Available for free user account with limited scenario case
Support popular design tools that can be integrated with Maze User testing. such as Figma, sketch, XD, marvel app, and inVision.

Cons

Free users have limited features.
Quite expensive
There is no pricing option; they push users to pro member at $99/month.

Likelihood to Recommend

If the money doesn't bother you, the Maze User Testing platform is a great tool for usability testing. You are able to create multiple paths or multiple scenarios. You are able to create poll options. They will also generate the report quite well and beautifully. Another cool feature of Maze User Testing is that it has a preview option before you publish the project, and you are able to invite your team and collaborate in Maze User Testing directly. In the project, you can work together. for you as a freelance designer or UX designer. Maze User Testing gives you a free option but will limit the features you can use.

D Hendrik Mulyana

Product Design lead in Information Technology at Sinbad (Design, 51-200 employees)

Vetted Review

1 year of experience

View profile

Best app for user testing and validation

Rating: 8 out of 10

Incentivized

July 6, 2022

Use Cases and Deployment Scope

For us, the product design and concept is critical as end users / customers really need to be able to work with our platform effectively, that requires an intuitive UI which tackles the complex environment that our product is. We need to validate ideas, concepts and different prototypes before we can find the best one for the end users.

Pros

It helps to gather quick and helpful insight
It helps greatly to validate design and prototypes
Intuitive tool and easy to work with

Cons

Lack of proper overview of results of surveys
Types of questions could be more verstaile in surveys
Templates are somewhat too complex for some use cases

Likelihood to Recommend

We had some ideas to redesign some of the modules in our product and for that we had some product design ideas and early prototypes for which we needed input from other parts of the business (e.g.: services, customer success, etc.). Maze was a great tool to facilitate the input gathering for these ideas and provide us with a great insight as to which direction to go with. Once we had the results we wanted to use those in a presentation but it was a bit difficult to transfer them into our presentation so it had to be all manually.

Akos Krommer

Senior Implementation Consultant in Professional Services at Diligent (Information Technology & Services, 1001-5000 employees)

Vetted Review

Maze is a must-have for product design teams at any company size!

Rating: 10 out of 10

Incentivized

July 27, 2021

Use Cases and Deployment Scope

I've used Maze here at TrustRadius for about 6 months, and I've also used Maze as a contractor on various product design engagements for close to a year. It has completely changed the game for me as a designer working at a growth-stage startup since user testing can be time-intensive and expensive through traditional means.

My experience as a freelancer has changed as well since POCs will often want to directly manage the relationships with their customers so a passive user test is a low-risk way to get user feedback about a customer-facing product. Sometimes at small startups, the customers are few but critical to the revenue stream. Putting the business at risk with an untested freelancer talking to a customer is an understandable concern. With Maze, a user test can now be delivered with a link.

The biggest selling points for me about Maze are that:

UX for user testers is great, but the embeddable Figma prototype ability is the #1 reason we're fast with it. Update Figma. Update Maze. Rinse. Repeat.
Maze has a clean public URL that you can put just about anywhere
The UI for building a Maze is A-maz-ing
Turns TrustRadius traffic into user testers

Pros

Reporting is top-tier with filtration, heatmaps, user data, and public URLs for stakeholders
Figma integration with user testing software is about as fast as it gets
The experience for testers is practically seamless going from our site to a Maze. Loads of completed Mazes.

Cons

I think how they are trying to upsell you into different features is odd. Like customizing the welcome screen is not a feature I want to pay for personally.
Depending on the complexity of your Maze, be cautious of load times for your testers.
The reporting has come a long way from a year ago, but I still find myself having to synthesize my own report based on the Maze report to deliver to stakeholders.

Likelihood to Recommend

Suited for:
- I think that this software is a must-have for any experience or product designer that needs validation from any audience
- Designers that rapidly prototype with Figma
- Designers looking to establish an inexpensive way to deliver on user testing

Less appropriate for:
- If you are looking for a survey replacement this is probably not for you even though it does that quite well, simply due to the cost. Google forms would be a more fiscal choice.
- Marketing visual designers who are adept at visual builder tools (WebFlow, Divi, Elementor, etc) with A/B testing ability would probably find other products more valuable.

Bryce Thompson

Lead Experience Designer in Product Management at TrustRadius (Design, 51-200 employees)

Vetted Review

1 year of experience

View profile

Loading Reviews List....

Maze is a must-have for product design teams at any company size!

Rating: 10 out of 10

Incentivized

July 27, 2021

Use Cases and Deployment Scope

UX for user testers is great, but the embeddable Figma prototype ability is the #1 reason we're fast with it. Update Figma. Update Maze. Rinse. Repeat.
Maze has a clean public URL that you can put just about anywhere
The UI for building a Maze is A-maz-ing
Turns TrustRadius traffic into user testers

Pros

Reporting is top-tier with filtration, heatmaps, user data, and public URLs for stakeholders
Figma integration with user testing software is about as fast as it gets
The experience for testers is practically seamless going from our site to a Maze. Loads of completed Mazes.

Cons

I think how they are trying to upsell you into different features is odd. Like customizing the welcome screen is not a feature I want to pay for personally.
Depending on the complexity of your Maze, be cautious of load times for your testers.
The reporting has come a long way from a year ago, but I still find myself having to synthesize my own report based on the Maze report to deliver to stakeholders.

Likelihood to Recommend

Bryce Thompson

Lead Experience Designer in Product Management at TrustRadius (Design, 51-200 employees)

Vetted Review

1 year of experience

View profile