Maze Information Reviews & Insights

Score8.6 out of 10

32 Reviews and Ratings

Community insights

TrustRadius Insights for Maze are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy survey-building: Multiple reviewers have stated that the survey-building feature of the software is easy to use. They have found it convenient to create surveys with open and multiple choice questions, as well as add logic and sequence to enhance usability.

Helpful for setting up usability tests: Several users have mentioned that the software is helpful in setting up usability tests for prototypes. They appreciate being able to provide specific tasks for participants to refer back to during the test, which they find effective.

Valuable reports and analytics: Many reviewers have found the reports generated by the software to be valuable. The insights provided by these reports allow for data-informed decision-making. Additionally, users particularly like top-tier reporting features such as filtration, heatmaps, and user data analysis.

Maze Reviews

2 Reviews

InformationComputer Software1Internet1

Build better, easy to use products fast

Rating: 8 out of 10

Incentivized

July 7, 2022

Use Cases and Deployment Scope

We use Maze User Testing to create the following to help with understanding our users more: Surveys to ask open and multiple choice questions Usability testing our Figma prototypes to find out how intuitive it is to use our product A/B tests between 2 options to understand which interface makes more sense Card sorting exercises to find out how our customers categorise things in our product Tree tests to test whether our information architecture allows users to find things easily in our product

Pros

Easy to build surveys to ask open and multiple choice questions with the ability to add logic of sequence of questions
Setting up Usability tests for your prototypes to have specific tasks that participants can refer back to as they're doing the test
Reports for your tests that allow you easily extract insights and make data informed decisions

Cons

The organisation of your projects is very basic and not scalable for a large team. It would be great to have a better way to organise projects like folders.
No easy way to tell who the author is of a particular project and/or who made the last changes
A timestamp to see when projects were created or edited last

Likelihood to Recommend

Maze User Testing is great if you're interested in doing user research from the comfort of your own desk. You can easily setup usability tests, surveys, card sorting and tree tests among other things to get a better understanding of how customers use your product. The only limitation at the moment with Maze that I can identify is only being able to do unmoderated tests, so if you'd like to be able to ask follow up questions in the moment, Maze is not the tool for you.

Milos Danilovic

Lead Product Designer in Product Management at Lightspeed (Computer Software, 1001-5000 employees)

Vetted Review

2 years of experience

Great tool for collecting feedback from a larger sample size quickly

Rating: 8 out of 10

Incentivized

July 6, 2022

Use Cases and Deployment Scope

As my organization's design team continues to grow, it makes it very difficult to host moderated usability testing sessions frequently. To gather quick feedback, my team and I have been leveraging tools like Maze User Testing to reach a larger sample of customers to test our products prior to releasing them out to the wild. We've also used it to experiment with A/B testing different designs and that has been invaluable. I'm still learning about the different features the product has to offer, but so far it's been working well for my needs. I've heard from some testers that the UI could be a bit more intuitive, but it's very learnable. All in all, I would recommend Maze User Testing for anyone looking for quick feedback in a pinch.

Pros

Templates
Reporting tool

Cons

Too easy to delete a draft Maze User Testing - I lost all my progress yesterday and had to redo it
Some testers have mentioned the Maze User Testing interface was hard to use - didn't get specifics on that

Likelihood to Recommend

The product is well suited for features with a clear mission/task and if you're looking to test with larger sample size. Not sure how helpful Maze User Testing is for qualitative feedback.

Verified User

Contributor in Research & Development (Internet company, 1001-5000 employees)

Vetted Review

2 years of experience

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