Marsview Helps Us Get A Beautiful View on How to Be A Better Company!
Use Cases and Deployment Scope
Call transcription is a million times better than we ever had it because of Marsview. A lot of my company is based on how we communicate effectively, and I make it a point for my workers and my partners to speak clearly and effectively. This software has showed me that we are doing a great job. The tone analyzer helps us with how to handle the next part of the conversation in order to be more effective at what we do.
Pros
- Tone analyzer
- Call transcription
- Content moderation
Cons
- Simpler interface
- Transcription not quite 100 percent
- Slow to load (but might just be our systems)
Most Important Features
- Call transcription
- Tone analyzing
- Speaker ID
Return on Investment
- Allows us to tailor interactions with clients better
- Debrief our team on how we can do better from reviewing our transcripts
- Made my team receptive to critiques by showing them data that tells us how to be better at what we do.
Alternatives Considered
Wingman and Awaken Intelligence
Other Software Used
Awaken Intelligence, Capturi, Wingman