TrustRadius: an HG Insights company

MaritzCX

Score7 out of 10

3 Reviews and Ratings

What is MaritzCX?

Top Performing Features

  • Question design help

    Includes educational material about question design for research, such as tips, recommendations, and information about best practices.

    Category average: 8.3

  • Multiple question types

    Supports a variety of question types, such as multiple choice, select all that apply, ratings, text responses, etc.

    Category average: 8.7

  • Compliance

    Supports privacy compliance and confidentiality standards, such as HIPPA.

    Category average: 9.1

Areas for Improvement

  • Custom reports

    Allows users to report on custom metrics, choose which metrics to include in a report, run reports with advanced segmentation and/or customize the look and feel of a report.

    Category average: 8

  • Access controls

    Administrators can limit users’ ability to access data and edit content.

    Category average: 8.9

  • Respondent restrictions

    Users can place restrictions on who can participate in surveys or how many times the same person can complete a survey.

    Category average: 8.4

Surveys and Event Registration

Pros

  • Easy to use format (not HTML coding knowledge required)
  • Detailed reports
  • Ability to save and re-use same themes and surveys

Cons

  • Ability to customize look of survey limited
  • Some reports in CSV were a mess to fix up
  • Support seemed limited

Return on Investment

  • Saved our department from needing to purchase additional event software
  • I was not responsible for actual purchase of MaritzCX