ManyChat Professional, Scientific, and Technical Services Reviews & Insights

Score10 out of 10

28 Reviews and Ratings

Community insights

TrustRadius Insights for ManyChat are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Versatile tool for two-way communication: Many users have praised ManyChat for its versatility as a tool for two-way communication. With its ability to create automated conversations and provide support for incoming messages, it offers businesses a convenient way to engage with their customers.

Easy collection of customer information: Several reviewers have highlighted the ease of collecting email and phone numbers through ManyChat. This feature is particularly valuable for businesses looking to gather important customer data and build their contact lists efficiently.

24/7 customer support: ManyChat's 24/7 customer support has been well-received by users. They appreciate the prompt assistance provided by the support team, ensuring that any issues or questions are addressed in a timely manner.

ManyChat Reviews

2 Reviews

Professional, Scientific, and Technical ServicesMarketing & Advertising2

Use Manychat if you're ready to get started with Messenger automation

Rating: 10 out of 10

Incentivized

May 31, 2022

Use Cases and Deployment Scope

I use ManyChat for Messenger and Instagram automation. It's easy to set up and works perfectly mainly when the account gets a lot of messages in Messenger or Instagram. My clients use ManyChat to collect email and phone numbers and provide updates once a set of conditions are met. Plus my clients have an omnichannel presence, their customers can get in touch with them via messenger, Instagram, SMS, and email.

Pros

Collect email and phone number easily
provide 24/7 customer support to your customers
More than one ways for people to opt into your bot
great way to provide offers and sales to your subscribers via messenger
Great to build a relationship with your followers on Instagram

Cons

ManyChat is very easy to set up and use.

Likelihood to Recommend

ManyChat is extremely easy to set up on your Facebook business page and Instagram account. Even if you just want to try it out, the free plan is great to get started. If you want to provide a freebie or 24/7 customer support, you can get it done with ManyChat.

Jocelin Carvajal

Messenger Marketing Expert in Marketing at Self Employed (Marketing & Advertising, 1-10 employees)

Vetted Review

4 years of experience

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A definite must if you want to engage with leads and customers on Facebook

Rating: 9 out of 10

Incentivized

October 13, 2019

Use Cases and Deployment Scope

We use Manychat for lead generation and nurture automation inside of Facebook. Most of our message bots are quiz-style to find products/services that work for our leads. We also integrate it with SharpSpring, our automation software by using Zapier. That way all of our leads are in one place.

Pros

They have a great flow builder that makes it easy to create new bots.
I love their A/B tester. You can create 2 (or 3 or 4) different paths for a lead to go down, then set it to what percentage of leads you want to go down each path. The chatbot handles it from there. This makes it easy to test different questions, verbiage, images or anything else to see what is most popular with your leads.
Their custom fields make it easy to gather whatever information you want to gather, and the Zapier integration makes it easy to send that information to our automation platform.

Cons

Honestly, the only thing I don't like about ManyChat is their support. It seems to be almost non existent. However, that concern is negated by having a fantastic user base that helps each other out on Facebook.

Likelihood to Recommend

We use ManyChat to gather leads for our clients (as well as ourselves). Like I mentioned earlier, it works great for quiz-style bots. I've seen it used for coupons and for frequently asked questions. I have even seen it used to give a lead the estimated value of their house! I don't know a scenario on Facebook where it wouldn't work.

Bo Ray

President at Focused Engagement (Marketing and Advertising, 1-10 employees)

Vetted Review

1 year of experience

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