TrustRadius: an HG Insights company

ManyChat Educational Services Reviews & Insights

Score10 out of 10

28 Reviews and Ratings

Get a Demo

Community insights

TrustRadius Insights for ManyChat are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Versatile tool for two-way communication: Many users have praised ManyChat for its versatility as a tool for two-way communication. With its ability to create automated conversations and provide support for incoming messages, it offers businesses a convenient way to engage with their customers.

Easy collection of customer information: Several reviewers have highlighted the ease of collecting email and phone numbers through ManyChat. This feature is particularly valuable for businesses looking to gather important customer data and build their contact lists efficiently.

24/7 customer support: ManyChat's 24/7 customer support has been well-received by users. They appreciate the prompt assistance provided by the support team, ensuring that any issues or questions are addressed in a timely manner.

ManyChat Reviews

1 Review
Educational ServicesE-Learning1

Generate Leads on Facebook with the Ultimate Social Media Marketing Automation Tool

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

ManyChat is primarily known as a messenger bot that can be found on Facebook Messenger and that helps businesses to improve it's customer service and support. For myself, ManyChat is the ultimate social media marketing tool that has helped me to generate new leads via ourFacebook business page, communicate more effectively with potential clients at any time of the day no matter where they are in the world. Essentially, ManyChat helps my business deliver and share the content my audience needs.

Pros

  • ManyChat has a Facebook comment feature that when your audience comments on a particular post on your Facebook page then send them the information you have promised them. Once set up, is all on autopilot.
  • We have the ManyChat plugin on our website to act as a customer service chat feature for those looking for help and engage with us.
  • Have some great integrations on the pro account with payment gateways such as Stripe that allows you to charge your clients and receive money.

Cons

  • Although it is only used via Facebook at the moment it would be great to be able to use it via Instagram direct messaging.
  • I find when setting up the automated flow, which allows you to create communication sequences, is still a little complicated to get my head around.
  • They provide free training, which is great but very overwhelming and doesn't help in getting to understand how to use the features in a step-by-step way.

Likelihood to Recommend

ManyChat is suited for those who are at the stage where they're ready to focus on generating leads, grow their email list, drive traffic to their content and ready sell their goods and services. If your clients are on Facebook and looking for your products and services, then ManyChat is the tool you need to spend some time learning to use and implementing. ManyChat is not for those who have zero interest in using Facebook to market their business or new businesses with zero interest in digital marketing.
AB
Ayo Bamgbose, Assoc CIPD, MSc
Online digital business coach in Professional Services at Self-employed (1-10 employees)
Vetted Review
ManyChat
2 years of experience
Verified on LinkedIn