TrustRadius Insights for Makesbridge are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Business Problems Solved
Makesbridge is a versatile solution that caters to the needs of marketing, sales, and support teams. Users have found it valuable for outbound email efforts and website activity tracking. The integration with Salesforce has provided transparency and ease of analysis, making it a preferred choice for small firms seeking a cost-effective alternative to standard automation solutions like Pardot, HubSpot, or Marketo. The intuitive dashboards and navigation, along with beautiful templates, have been commended by reviewers as they find Makesbridge to be a valuable tool for their team. Additionally, the platform addresses the need to automate marketing tasks and provides everything in one place. This convenience has proven to be a significant advantage for organizations that previously faced challenges with limited support and integration issues. Moreover, the Auto Bots and Nurture Tracks features allow for automated follow-up emails, enabling targeted communication with leads based on specific criteria. Makesbridge has made users' lives easier, allowing them to focus on sales while receiving highly recommended support from the team.
We are using Makesbridge to send out our monthly newsletters, our 10GigE Digest every other month, and for tracking conversions etc. It addresses the need to automate some of the marketing tasks by having everything I need all in one place. Previously to send out our monthly emails we were using MailChimp. Not only do they offer little or no support, we were constantly hitting road blocks using their service. When we wanted to integrate MailChimp with Salesforce, I knew we would need more than an email support response system. Anytime I contacted them, it took them 3+ days to respond with a "Generic" answer, it was very frustrating. I found Makesbridge and selected them because they came HIGHLY RECOMMENDED and they didn't disappoint. I was able to speak to Junaid immediately who walked me through a demo of how the system would work to send emails, how I can use their design studio to create emails, and how I can track the response to a campaign. On top of that they have the Auto Bots and Nurture Tracks which allow me to send automated follow up emails to "Targets" who meet special criteria in an active campaign. I needed a solution that would make my life easier so I could focus on Sales, and Makesbridge was the answer for us. The Support is OFF THE CHARTS GOOD and I would recommend them 100x over. We are very happy with them.
Pros
Support is top of the line. You can chat with someone immediately, or send an email and I've always gotten a response to chat ASAP and email within 1 hour.
Integration with Salesforce was quick and easy!
Autobots are awesome to tell us who our emails and website are engaging.
Nuture Tracks are awesome to send follow up emails to targets in a specific email campaign.
Cons
I want them to do ALL My marketing :-).
I want them to update and send messages on social media and track responses.
I want to be able to sort Targets by email opens and clicks.
Likelihood to Recommend
Makesbridge is great for email marketing and Salesforce integration. It is great for a startup or large company. Support is terrific. You can't go wrong with the service.
I was looking for an affordable way to create a drip marketing campaign. It is used by the marketing department. It addressed the problem of marketing automation. It basically gives us an extra person in the office.
Pros
Makesbridge had the highest reviews in customer service on the Salesforce app exchange. This was the major reason that I chose them. Some of the implementation was over my head, but this was not a problem since they were always available to help with any issues that came up.
The team has even taken suggestions and implemented them quickly when I voiced a need for a particular Salesforce integration. Makesbridge has been a fantastic addition to my company.
Cons
Some difficulty navigating through the templates and in and out of certain paths.
There is a peering that happens that connects with Salesforce and if your password automatically changes in Salesforce it shuts down your automation since it is logged into Salesforce. This could interfere with campaigns, but they have been very on top of changes like these.
Likelihood to Recommend
Makesbridge is fantastic for drip campaigns. There is a lot more that can be done with workflows but I only need basic campaigns right now. It is perfect for what I am doing. That is what I love about them. They give the smaller companies a chance to scale down or up where needed.